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Enrollment Services Assistant*

College of Lake County
Illinois, United States
Salary Not Specified
Posted Date
Aug 20, 2021

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Position Type
Administrative, Academic Affairs, Adult & Continuing Education Programs, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Admissions, Enrollment, Retention & Registrar, Disabled Student Services
Employment Type
Part Time
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Posting Details

Posting Detail Information

Posting Number S01485 Position Title Enrollment Services Assistant* Internal Position Title Enrollment Services Assistant* Department Adult Education Testing Position Type Staff Job Family Classified Job Summary
College of Lake County is seeking a Part-Time Enrollment Services Assistant*, under the supervision of the Operations and Compliance Manager, conducts intake, testing, new student orientation, registration and placement of students in appropriate Adult Education classes. In addition, the Enrollment Services Assistant enters information into the adult education data systems computer, provides reports as requested, and other duties as assigned.

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. The college is widely recognized for student success, business and community partnerships and for the achievements of our faculty, staff and alumni.

Regular Part-Time Board established positions earn Vacation and Sick Leave and Tuition waiver for CLC classes and Tuition Reimbursement for advanced degrees. In addition, employees are eligible to participate in the State University Retirement System ( SURS ) Required Qualification
1. Associate Degree or higher
2. Experience with diverse populations.
3. Proficiency in speaking, reading and writing Spanish.
4. Proficient in computer software programs for data entry and reports.
5. Valid driver’s license.

Desired Qualifications
1. Experience working with limited English proficient adults.
2. Speaking skills in other foreign languages.
3. Good organizational, communication and customer service skills.

Posting Date 09/08/2021 Closing Date Expected Start Date Special Instructions Summary
This is a grant funded position; continued employment in this position is based on external funding sources.

Open until filled
Pay Rate $15.17 per hour Full-Time/Part-Time Part-Time Location Lakeshore Total Hours per week 24.00 Work Schedule
3:30pm – 9:30pm
Monday – Thursday
Some Saturdays are required as assigned. Software Testing Required Excel, MS Word Interview Process Requirements Bilingual Testing EEO Statement
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities. EOE /AA/M/F/D/V Summary of Essential Functions
Department Operations (27%)
1) Works with the business and admissions offices to correct changes and/or holds.
2) Scans the test forms for upload into the Basic Skill test instrument database (e.g., TopsPro).
3) Checks the database if all test scores for the students were read by the scanner and transferred to the test to the test database.
4) Manges the laptop and hotspot checkout process including keeping track of equipment inventory.
5) Enters application, enrollment, and test results data into the DAISI and PeopleSoft database.
6) Prepares and compiles test forms and booklets for post-testing in the classroom and at the community sites.
7) Conducts New Student Orientations and works with advisors to facilitate student enrollment.
8) Works outreach and recruitment events as needed.
9) Calls students to help them enroll and support program overall enrollment.
10) Organizes and maintains all testing materials and files.
11) Schedules students for test sessions in STARS .
12) Organizes and maintains all records of requests for assistance during the intake process.
13) Provides Instructors with requested reports(e.g. test reports).
14) Assists the Lake County Job Center on testing their clients.
15) Directs students to the appropriate department for assistance.
16) Performs other duties as assigned.

Customer Service (70%)
1) Provides daily intake and testing services by responding to student inquiries on the phone, in-person, via email, and virtual web conferencing.
2) Assists students in completing applications and other enrollment and testing forms.
3) Proctors the pre and post tests adhering to the policies and procedures of the state ICCB and Basic Skills test instrument (e.g., CASAS, TABE ).
4) Collaborates with the advisors for the proper course and NRS placement of students.
5) Assists students in registering for classes during priority and regular registration.
6) Provides One Stop services at the Enrollment Services Center and community sites as assigned by the Operations and Compliance Manager.
7) Communicates and facilitates the understanding of the college’s testing and registration process for Adult Education classes.
8) Provides all enrollment services via web conferencing software.
9) Assists with recruitment efforts during registration.
10) Assists students with holds.
11) Provides technology support to students and instructors in Adult Education.
12) Assists students with CLC log-in credentials.
13) Assists students with CLC password resets.
14) Assists students with Canvas.
15) Assists instructors with student questions.
16) Provides assistance to students with web-conferencing issues.
17) Provides assistance to students seeking services outside of the College(e.g legal services).
18) Provides laptop and hotspot assistance to students and instructors.
19) Performs other duties as assigned.

Project Leadership (1%)
1) Update point of service survey
2) Develop and maintain laptop/hotspot checkout process.

Other (2%)
1) Develop new literature for enrollment services
2) Travel to community sites at least 20% Posting Specific Questions - supplemental questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an Associate’s degree or higher?
    • Yes
    • No
  2. * Are you proficient in speaking, reading and writing Spanish?
    • Yes
    • No
  3. * Do you have experience working with diverse populations?
    • Yes
    • No
  4. * Do you have experience working with limited English proficient adults?
    • Yes
    • No
  5. * Do you have speaking skills in other foreign languages?
    • Yes
    • No
  6. * Do you have a valid driver's license?
    • Yes
    • No
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. Unofficial Transcript 1
Optional Documents

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