Program Manager I - (STA010608)

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.Job Duties

1. Plans and develops procedures for administering a small or medium-sized department or program.
2. Oversees program expenditures and ensures adherence to budget.
3. Provides guidance to subordinate staff and evaluates performance.
4. May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
5. Reviews reports of budgets and activities. Prepares ad hoc reports as needed.
6. May administer grants and grant-related related communications, scholarships and other operations.
7. Develops, implements and maintains appropriate policies and procedures.
8. May serve as property custodian for the department.
9. Performs other job-related duties as assigned.

EEO/AA

Qualifications :

Bachelors and No experience

Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.

Department is willing to accept experience in lieu of education .

Additional Job Posting Information:

This position will manage the day-to-day operations of the Houston Center (Galleria area) for the UH Small Business Development Center.

Primary responsibilities:

• Manage client intake and assessment processes including answering and addressing all phone calls/email inquiries and ensuring calls are redirected accordingly.
• Oversee program expenditures, generating and reviewing reports of budget and activities, including inputting data and running reports from CRM database.
• Create, update, and maintain client records and departmental files.
• Provide business consulting services and support on a professional level to small business owners.
• Contribute to social media content.
• Prepare correspondence and documents, along with receiving and distributing department mail/deliveries
• Order and maintain supplies, taking inventory as needed.

The ideal candidate will possess:

• Cash handling experience and/or demonstrated ability to handle financial transactions.
• Ability to follow written policies and procedures;
• Proficiency in Microsoft Office programs;
• Excellent customer service skills
• Strong organizational and multi-tasking skills;
• Excellent communication skills (verbal and written);
• Extreme attention to detail;
• Ability to plan and manage own work schedule, assume responsibility for multiple projects at a time, and perform duties without direct supervision;
• Capacity to be both an effective team member and to work independently
• Experience working with small businesses
• Knowledge of social media sites and tools