Academic Affairs, Division of
Staff & Administration
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Student Registration and Record Services ( SRRS ) is a
service-oriented office that manages and monitors academic records
and processes, ensures compliance with campus, SUNY, state, and
federal academic policy, manages academic space, and coordinates
services including degree conferral, transcripts, and degree audit.
The office is dedicated to the success of all students and support
of equity as a part of our institutional commitment to inclusive
excellence. SRRS reports to the Assistant Vice Provost for Academic
Achievement, along with the following offices: Advisement and
Transition, Extended Learning, and International Programs.
The registrar is the director of Student Registration and Record
Services and responsible for the operations of the office including
staff supervision, communication, and professional development;
coordination of services, systems, and initiatives; data integrity
and reporting; and budget and contract management. As the director,
the registrar collaborates and engages with professional colleagues
in strategic planning and assessment to identify areas for
improvement and make evidenced-based decisions for continuous
improvement; works with campus stakeholders including faculty,
academic department chairs and administrative assistants,
administrative professionals and staff in Information Resources,
Financial Aid, and members of committees, as well and the deans and
associate deans of each of the university’s schools. As the
director, the registrar will also work with external constituents
including parents, faculty and staff from other campuses, SUNY
system, and vendors.
- Supervision and professional development for staff and the SRRS
team as a whole.
- Coordinate all operations of the SRRS office and ensure that
structure, distribution of responsibilities, and communication are
optimized to meet the mission of the office.
- Effectively and efficiently coordinate the academic processes
run by the SRRS office including course building and room
assignment, grading, and degree conferral, degree audits and
exceptions, and reporting (e.g., National Student
- Lead the strategic planning and assessment efforts for the SRRS
- Contribute to the development, evaluation, communication, and
implementation of academic policy and curriculum and lead related
implementation in Banner, Degree Works audit, and other
- Administer the relevant aspects of the student information
system (Banner) and work with upgrades, maintenance, testing, and
- Manage the technology utilization including ensuring
appropriate use of technology, maximizing system integration, and
empowering users through training as relevant to the SRRS role
(e.g., Banner Self-Service).
- Ensure student academic record integrity and security by
serving as FERPA compliance lead, applying state and federal
regulations to record management, monitoring access to student
records, and managing and evaluating record processing for
- Utilize data reporting to inform SRRS work and campus
decision-making and respond to external requests for information
appropriately and in-line with data policies.
- Serve as one of three designated campus officials with access
to the New York State Department of Education’s TEACH teacher
certification system, initiating outreach to TEACH to address
issues as they arise.
- Coordinate SRRS representation on committees (curriculum,
educational policy) as appropriate to assist with maintaining
academic policies and procedures.
- Contribute to unit and campus initiatives around student
achievement, persistence, and equity and other areas as relevant to
- Think creatively and engage in problem-solving to help advance
office services and develop new processes and approaches to
- Knowledge and experience to support best practices in the
office functions (aligned with AACRAO standards), academic policy,
student information systems, and relevant compliance issues (e.g.,
FERPA, Title IV).
- Ability to assess needs, evaluate processes, facilitate
dialogue, and lead initiatives and problem-solving within the
office and across campus efficiently and collaboratively.
- Familiarity with and proficiency in various technologies
critical to record-keeping, such as student information systems,
database management, and Microsoft Office and related tools.
- Interpersonal skills, and the ability to effectively
communicate to constituents at all levels of the organization with
transparency and clarity, and be accessible and responsive.
- Knowledge of the purpose, functions, and standards related to
academic records and registration (registrar’s) work on a
- Knowledge and successful utilization of data structure,
maintenance, processing, and information retrieval in a student
- Knowledge of standards, government regulations, and best
practices in record keeping and academic processes
- Understanding of how to access and use data for reporting and
to inform work and decisions
- Effective oral and written communication including ability to
solicit and integrate multiple perspectives and provide clear
- Understanding of assessment for continuous improvement
Functional and Supervisory Relationships
Reports to the assistant vice provost for academic achievement
within the Academic Affairs Division. Coordinate supervision of the
SRRS office that includes 5 professional staff (including Director)
and 5 administrative staff.
- Bachelor’s degree
- Minimum of 5 years of progressive college administration or
- Supervisory experience with evidence of effective leadership,
collaboration, and supervisory skills.
- Experience working collaboratively with multiple constituents
and administrative or academic offices.
- Experience effectively managing and balancing multiple projects
and initiatives simultaneously, prioritizing and successfully
following through to completion.
- Experience using Microsoft Office tools and other technology
(e.g., room scheduling, online forms) and evidence of
- Master’s Degree
- Experience with the Banner Student Information System
- Experience with an operational data store or data
- Experience with the Microsoft Power Platform
- Experience with processes and policies related to teacher
The State University of New York College at Cortland is an
Affirmative Action/Equal Employment Opportunity/Americans with
Disabilities Act (AA/ EEO / ADA ) employer. The university actively
seeks applications from women, veterans, individuals with a
disability, members of underrepresented groups or anyone that would
enrich the diversity of the university.
Job Close Date
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Special Instructions to Applicant
Special Instructions to Applicant
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- * Do you have a bachelor's degree?
- * Do you have a minimum of 5 years of progressive college
administration or management experience?
- * Do you have experience with Banner Student Information
- * What is the highest earned degree that you possess? Please
include the degree program.
(Open Ended Question)
- * Please, share your understanding of diversity, equity, and
inclusion and briefly describe your commitment to treating others,
at all levels of the organization with fairness and respect.
(Open Ended Question)
- Curriculum Vitae or Resume
- Cover Letter
- Professional References Contact Info. ONLY (minimum of 3)