[C22-016] Enterprise Content Management (ECM) Application Administrator

Central Connecticut State University
New Britain, Connecticut
Salary is commensurate with education and experience.
Posted Date
Aug 17, 2022

View more

Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Employment Type
Full Time


Enterprise Content Management (ECM) Application Administrator

Information Technology Department

(Open until filled)

Central Connecticut State University invites applications for an Enterprise Content Management (ECM) Application Administrator in the Information Technology Department. The ECM Application Administrator provides operations support associated with various imaging systems employed by the campus to gather, archive, and manage business content, including front-end scanning, electronic forms imports, electronic forms, and workflow development, as well as back-end systems and 3rd party integrations used to manage and store content. The ECM Application Administrator functions as an internal consultant, implementing standard operating procedures, handling day to day application administration and providing training to all levels of campus personnel in accordance with the objectives of the CSCU System and Banner related suite of products. The ECM Application Administrator coordinates business process analyses, needs assessment and cost/benefit analyses in an effort to align information technology solutions with business initiatives at each campus. Under the guidance of local IT leadership, coordinates project team resources, working across the campus, in order to effectively meet project commitments and business objectives. Works collaboratively with the CSCU ECM Sr. System Administrator to implement enterprise-wide ECM requirements at the campus level and helps to communicate solutions as appropriate to the campus community.

Supervision Exercised: May supervise professional and/or support staff.

Position Responsibilities:

Coordinates and works collaboratively with the campus ECM Steering Committee to provide standardized solutions to meet the needs of the various divisions within user groups across the campus.

Administers, maintains, implements, and supports the ECM application(s), at the campus level by working closely with campus stakeholders and the CSCU ECM Senior System Administrator to troubleshoot and resolve all levels of issues. This includes, but is not limited to, overseeing campus wide usage and evaluating/maintaining data flows, scanners, and meta data to ensure systems connectivity, accuracy, and data management.

Working collaboratively with the CSCU ECM Senior System Administrator, designs, implements and maintains a security scheme for the campus group in compliance with system office standards, for colleges and universities.

Implements application requirements as defined by the CSCU ECM Steering Committee, ensuring enterprise-wide standardization for all campus stakeholders.

Designs and creates custom queries, electronic forms and workflows based on business logic and processes as required by the campus.

Designs, develops, and implements automated procedures using document import processes.

Works in “Project Team Environment” to assist in providing standardized solutions where applicable, keeping the CSCU ECM Steering Committee abreast of local development for consideration as candidates for system-wide standardization.

Works collaboratively with the CSCU ECM Senior System Administrator, coordinating with campus stakeholders on upgrades, maintenance outages, defining and establishing schedules, setting priorities, providing support and direction as needed.

Support campus efforts of records management, data retention policies and document conversion to ensure the efficient and effective utilization of systems to meet their operational requirements, for all campus stakeholders.

Uses operational expertise to seek out, research and evaluate a variety of solutions to provide campus stakeholders with high quality, efficient products.

Works in collaboration with the local and system office Administrative ERP system governance committees in support of ECM, data warehouse, analytics, data governance, data flow and digital retention policies.

Assist and directs discovery and documentation of business requirements for new solutions.

Performs other duties related to those enumerated above that do not alter the basic level of responsibility of this position.

Required Qualifications:

  • Bachelor’s degree and 4 years’ demonstrated experience with the planning, developing and operation of document imaging, electronic forms, and workflow and/or records management solutions.
  • Hyland OnBase experience preferred.
  • Excellent verbal and written communication skills.
  • Project management experience preferred.

Credentials and/or experience substantially comparable to the above may also be considered.

The University: The largest of Connecticut’s regional comprehensive universities, Central currently enrolls over 10,000 students. A third of its undergraduates are students of color, the largest group being Hispanic. Ninety-six (96%) percent of the students are from Connecticut. For more information about Central Connecticut State University, please visit www.ccsu.edu.

The Community: Located nine miles southwest of Hartford, New Britain is a city of approximately 72,000. Part of the Greater Hartford area of 1.2 million residents, New Britain is centrally located in the state and is within easy reach of much of Connecticut and several metropolitan areas. Nicknamed “the Hardware City” for its rich industrial heritage, it is home to Stanley Black & Decker. Important cultural institutions include the New Britain Museum of American Art and Walnut Hill Park, designed by Fredrick Law Olmstead. New Britain’s population is characterized by a high degree of racial and ethnic diversity. Currently, the U.S. Census Bureau estimates 70% of the population as White, 13% as Black or African American, 3% as Asian, and 0.2% as American Indian or Alaska Native. Currently 4.6% of New Britain’s population identify themselves in more than one racial category and 43% of New Britain’s population identify themselves as Hispanic or Latino. Fifty percent (50%) speak a language other than English in the home and 19% were born internationally. Significant portions of its population come from Puerto Rico and Poland or consider themselves to be from the African-American, Italian, or Irish ethnic backgrounds. In addition to all that greater Hartford provides, New Britain is 40 minutes from Springfield, Massachusetts two hours from Boston, and two hours from New York City. It is also part of the Hartford-Springfield “Knowledge Corridor” and, therefore, within easy driving distance of a host of private and public institutions of higher education and many cultural opportunities.

Application and Appointment: Applications will be accepted until the position is filled. Priority review will begin on September 19, 2022.

To begin the application process please visit the CCSU HR Job Opportunities at https://www.ccsu.edu/hr/faculty-management-admin.html. Select job [C22-016]
Enterprise Content Management (ECM) Application Administrator
and click on the Apply button and submit the following documents:

  • Letter of interest addressing qualifications for the position
  • Current resume
  • Names of three professional references including their address, email address, and telephone numbers.

The Enterprise Content Management (ECM) Application Administrator is compensated at the Administrator 4 salary level in accordance with the State University Organization of Administrative Faculty (SUOAF) Collective Bargaining Union Agreement. For more information, please visit https://www.ct.edu/files/pdfs/SUOAF%202016-2021%20Contract%20FINAL_06-19-18.suoaf-rev-20180825.pdf

The State of Connecticut and Central Connecticut State University are proud to offer its employees competitive wages and a wide range of fringe benefits including voluntary and supplemental benefits.

Fringe benefits include personal, vacation and sick leave, paid holidays, medical, dental, and prescription plans, group life insurance, a choice of retirement plans, retirement health care, tuition waiver for employee and eligible dependents at any of the Connecticut State Universities (Central, Eastern, Southern or Western) as well as an array of voluntary and supplemental benefits such as Deferred Retirement Compensation plans, Dependent Care Assistance and Medical Flexible spending accounts, long term and short term disability plans.

For more detailed information, please visit CCSU Human Resources

Incomplete or late applications will not be considered. Emailed and mailed applications will not be accepted. Please redact any personally identifiable information (i.e., Social Security number, date of birth, marital status, country of origin) from any documents submitted. Please ensure your Social Security Number is not listed on any documents submitted.

For more information, contact Thomas King, Search Committee Chair, at 860-832-0113 or kingtl@ccsu.edu.

As an affirmative action employer, Central Connecticut State University actively seeks and encourages applications from women, minorities, persons with disabilities, and individuals with protected veteran status. The University provides reasonable accommodations to qualified individuals with disabilities upon request.




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