Academic Coach (Program Coordinator)

Requisition ID: req3749

Job Title: Academic Coach (Program Coordinator)

Department: Student Affairs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Temporary

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation: $50,253.00

Schedule: Mon - Fri. 8a - 5p; Evenings and Weekends as needed.

Job Description:

Position Summary

For immediate, candidate consideration, all Applicants must provide a Cover Letter with Resume submission.

This role is a 3 (Three)-year, Grant-Funded Role.

Academic Coaches working in the area of Academic Recovery, support students who are experiencing academic difficulty (warning, probation, dismissal) holistically with goal setting, learning strategies, time management and organizational skills, self-regulation and self-efficacy. The Academic Coach empowers students to develop skills, behaviors and habits that contribute to success in college, thus promoting program outcomes of increased student retention, success and completion.

CORE COMPETENCIES REQUIRED

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Coaching, Emotional Intelligence, Quality Orientation, Adaptability, Communication, Managing Relationships, Guiding Interaction and Valuing Differences

ESSENTIAL JOB FUNCTIONS

Academic Coaching and Student Support

Provides direct academic coaching to students in all majors who are experiencing academic difficulty. Facilitates student learning strategies in traditional and online courses, in one-on-one and group sessions, both in-person and virtually.

Maintains a thorough knowledge of multiple instructional methodologies to accommodate various student learning styles. Helps students understand and use effective reading and learning strategies.

Creates, facilitates, and presents workshops (virtually and in-person) for students. Motivates students to take ownership of their own academic success; empower students to effectively communicate with faculty and student services and become better connected to resources and support services.

Supports students academically by identifying strengths and weaknesses and designing appropriate activities to improve their learning. Specific areas of support can include improving time management, goal setting, forming productive habits, creating an organizational system, improving stress management and overcoming academic anxiety, and developing study skills.

Academic Coaching Case Management

Advises student as they develop an individualized academic learning/study plan; help students develop and apply learning and study skills for short-term and long-term academic success.

Responds to faculty-submitted and automatically-generated alerts for an assigned caseload of students. Partners with academic advisors and faculty colleagues to support individual student progress and needs, especially students needing additional college

readiness support or those experiencing academic difficulty (warning, probation, and academic dismissal). Documents student interactions in appropriate college systems in an accurate and timely manner with the goal of continuous improvement.

Potential opportunities to work with international students in individual meetings to help develop fluency through conversation and provide feedback on the English language skills of multilingual students. In these cases, collaboration with existing ESL and international student support staff would be integral to the success of the students.

Data and Reporting

Provides reports and other analytics regarding student interactions including attendance, academic progress, interventions, etc. to colleagues for evaluation purposes.

Utilizes data to track activities, evaluate effectiveness, to make recommendations for institutional and department changes and improve ongoing, personalized support. Engages in ongoing program evaluation based on data and student feedback with a focus on learning outcomes. Identifies best practices from peer institutions, industry partners and communities of interest that support the overall project scope and quality.

Completes project reports including updates on internal and external partnerships with ongoing data management to document student progress. Collaborates with Advisors to prepare and present status reports to all levels of management.

Building Relationships and Partnerships

Maintains excellent working relations with stakeholder partners, the community, students, and internal contacts as a representative of the department, and of the College. Collaborates on relevant projects as needed.

Creates, facilitates, and presents workshops (virtually and in-person) to assist faculty and staff and engage students in the learning process. May also assist with the creation of learning communities.

Diversity, Equity and Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Helps to ensure the College meets its responsibilities in identifying areas of opportunity and systemic concerns while reporting complaints alleging discrimination.

OTHER DUTIES AND RESPONSIBILITIES

Attends all required department meetings and training. Participates in other student success initiatives or projects as needed. Regular, predictable, and punctual attendance is required.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer.

The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on a computer
screen. Employee occasionally lifts up to 10 pounds.

WORKING CONDITIONS

Typical office environment. Regular exposure to moderate noise typical to business offices.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: college student development, academic assessment and advising practices; coaching and counseling students, instructional and mentoring techniques; college and community resources; FERPA; cultural diversity; processes and resources for organizing and leading group and collaborative activities; traditional and online course practices and procedures, and expectations of students; trends, issues, and accepted practices relevant to the position; computers and job-related software and technology tools, including cloud applications, Microsoft Office applications (Work, Excel, Outlook, PowerPoint), student
information systems and records systems.

Skill in: one-on-one and group college readiness instruction; verbal and written communications; working in a collaborative team environment; communicating effectively within a diverse community; effective communication and relationship-building strategies; mentoring and providing support for teammates; maintaining good public relations and conflict resolution; event planning and customer service; time management and organization; problem solving; operating general office equipment; general typing; creating and maintaining reports that track program results; execution of work plans; attention to detail; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures; maintaining documentation and records; utilizing job-related computer software and technology tools, including student information system data and other institutional data systems and operation of job-related and other equipment.

Ability to: Must be able to communicate effectively to students, using a variety of methods and teaching tools. demonstrate commitment to student learning and development, as well as personal learning and development in the area of diversity, equity, and inclusion; anticipate/respond effectively to student needs; work independently demonstrating initiative; actively listen and empathetic support; engage a variety of tutoring strategies with appropriate sensitivity to students’ learning styles; work with students from diverse social and academic backgrounds and who have special learning needs and determine appropriate support
services; engage students, faculty, staff, and other college professionals collegially in challenging conversations about student success; develop relationships with and serve as liaison to other college offices and community partners; demonstrate flexibility; maintain confidential; take appropriate initiative and accept responsibility within the job parameters; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; exhibit a pleasant manner in-person, via phone, email, or other modes of contact; answer routine inquiries; maintain accurate and complete work records as
well as confidentiality of student files and other sensitive subject matter; speak effectively to large groups.

Knowledge, Skills and Abilities:

Minimum Qualifications: Bachelor’s Degree in education, counseling, human services, or related field. One (1) year of teaching, tutoring, and/or academic support experience in a college environment; can include work done in a graduate assistant role as professional experience. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.

Additional Information: For immediate, candidate consideration, all Applicants must provide a Cover Letter with Resume submission.