Online Program Specialist - Southeast Online

Online Program Specialist - Southeast Online

Southeast Missouri State University


Salary: Depends on Qualifications

Job Type: Full-Time

Job Number: 202200306

Location: Cape Girardeau, MO

Department: Southeast Online

Closing: Continuous

Position Summary
Online Program Specialist
Southeast Online
Full Time/Term

The office of Southeast Online at Southeast Missouri State University is committed to student success. Southeast Online's office is comprised of a director, advising team, recruitment team, and faculty support team. The Online Program Specialist reports to the Coordinator of Online Advising. This position plays a critical role in the academic success of online students at Southeast. We seek a dynamic, ethical, motivated professional with excellent customer-service skills, a passion for learning, and a desire to help online students achieve their academic goals. This position will work from 10 am to 7 pm, Monday through Friday.

Primary Responsibilities

• Serves as a contributing member of the Southeast Online team
• Provides advising to students pursuing an online degree; support students experiencing cultural, family, personal or economic issues; help students to access appropriate campus and community resources
• Advises using face-to-face, email, phone, or web conferencing software
• Works to recruit new students to online programs by preparing recruitment materials, attending recruitment events, and working with prospective students
• Onboards new online students which includes an extensive review of previous coursework and experience; recommending potential substitutions, obtaining appropriate approvals, and processing the appropriate paperwork; ensure students complete the online orientation; training students on Southeast processes; Discuss goals and strategies to assist online students in selecting an appropriate major that aligns with their goals
• Serves as a liaison to specified academic colleges and departments; attend meetings; provide demographic, enrollment, and other data; ensure communication flows between Southeast Online and the academic units
• Performs enrollment management functions by working with academic departments to ensure courses are scheduled for timely graduation and reserving seats to ensure online students have appropriate access to online courses
• Ensures online student retention through the monitoring of students' enrollment reports following the established communication plan to students; adhering to the flipped advising model; and assisting in maintaining the online orientation
• Serves as an advocate for online students by working collaboratively with various campus constituencies, including, but not limited to: admissions, academic departments, regional and campus advisors, Registrar, and other on-campus student services
• Maintains knowledge in the field of distance education, online learning, and academic advising by attending workshops, conferences, webinars, and reviewing research
• Uses various computer systems to perform the functions of the position including the Banner system, DegreeWorks, SupportNET, and Microsoft 365; accurately process changes to student records in all systems; create and run reports as needed; ensure data integrity

Required Qualifications

• Bachelor's degree; counseling or higher education degrees a plus
• Knowledge of academic advising, counseling or closely related area through work experience or an educational setting
• Demonstrated exceptional customer service skills
• Demonstrated excellent interpersonal and intercultural communication skills, both verbal and written
• Strong organizational skills
• Strong technical proficiency with a demonstrated ability to work across multiple software platforms simultaneously
• Experience with electronic reports and making data-informed decisions
• Experience prioritizing and managing multiple tasks
• Ability to diffuse emotional or tense situations and offer viable solutions
• Must be able to work shifts between the hours of 10am and 7pm Monday-Friday and an occasional Saturday
• Demonstrated commitment to a diverse work environment, including working with multicultural populations and an understanding of, and sensitivity to, issues affecting women and minorities

Required Information & Deadline
Application Deadline: The review of applications will begin immediately.

To Apply: Submit the following items online by clicking on the APPLY button at the top of the page:

• letter of interest addressing all position required qualifications
• current resume
• names and contact information of three professional references will be requested at a later date

To apply, please visit https://www.schooljobs.com/careers/semoedu/jobs/3678057/online-program-specialist-southeast-online





Southeast Missouri State University is committed to providing equal employment opportunity and to the principles of affirmative action. In accordance with this commitment, and in compliance with the requirements of applicable laws, it is the policy of the University to provide equal opportunity for all applicants and employees in its employment practices, without regard to race, color, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or protected veteran status. The University believes that a diverse University community advances the academic purposes of the University and enhances the working and learning environment.


jeid-39da0d9171ccfc458f680a3f7175861c