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Program Director, CE Business Solutions

Employer
Johnson County Community College
Location
Kansas, United States
Salary
Salary Not specified
Posted Date
Aug 12, 2022

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Position Type
Faculty Positions, Business & Management, Marketing & Sales
Employment Level
Administrative
Employment Type
Full Time
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Johnson County Community College
Position, Department: Program Director, CE Business Solutions, Continuing Education & Workforce Development

Type of Position: Full-time Salaried, Exempt

Work Schedule, Hours per week: M-F 8am-5pm, 40 hours per week

Pay Grade/Pay Range: 58.58, $67,137-83,922 *Actual pay depends on qualifications

Benefits Category: Full-time Benefits

Position Summary: This position is primarily responsible for proactively generating demand by building a pipeline of qualified contract training prospects, negotiating contracts, closing contracts, managing forecasts to achieve a specified individual sales target, and identifying strategic partners. This position makes critical decisions related to relationship management for JCCC, corporate training solutions, service engagements, and other ancillary revenue. In addition to the focus on contract training, the Program Director of Business Solutions identifies external partnership opportunities for JCCC and connects stakeholders to appropriate contacts within JCCC.

Required Qualifications:

Bachelor's degree
Two years account or project management experience
Two years sales experience
Ability to work as a professional team member
Ability to problem solve and analyze
Openness to constant challenge and change

Preferred Qualifications:

Finance/budgeting experience
Higher education experience

To be considered for this position we will require an application, resume, and cover letter.



Position Details: Job duties include but are not limited to:

BUSINESS DEVELOPMENT AND SALES Develop and implement annual sales plan to achieve LERN benchmarks including gross revenue and net profit targets set by the CE branch. Responsible for sales, strategic account planning, and achieving sales goals by identifying, qualifying, cultivating, and closing contract training commitments with local and regional employers. Create demand for CE programs and training solutions by developing a strong network of clients and stakeholders. Maintain regular contact with existing customers while targeting and prospecting for new customers. Develop, manage, and advance a pipeline of corporate prospects that have the capacity and need for contract training. Serve as a consultant and advisor for JCCC's customers and gather the appropriate resources to ensure the college has met the customers' needs.

Performance is acceptable when:

a. Strategic sales plan is developed annually in collaboration with other Program Directors and Director of Business Solutions.

b. The program director effectively manages account relationships from initiation through closure, using CRM and other account management tools.

c. The program director cultivates past and current client and professional relationships to generate future business.

d. Marketing strategies are developed and implemented to enhance JCCC CE in the marketplace and expand our reputation as a leader in corporate training and business solutions.

e. The program director attends and participates in community and corporate events.

f. All decisions regarding potential contracts and ongoing professional relationships support organizational alignments, LERN metrics, and goals.

g. Industry insights and market research are utilized and continuously shared to inform goal setting, prospecting, course/training development, and revenue planning.

h. Risks associated with contracts are identified and mitigated.

i. Corporate training and solution contracts are successfully signed and handed-off to CE Operations for development and program delivery.

j. The program director prepares an end-of-year report summarizing customer trends, satisfaction with JCCC education, barriers to growth and recommendations on changes that would impact results.

INDUSTRY KNOWLEDGE Maintain strong professional knowledge of legislative issues, workforce data, industry trends and marketplace issues; through research, association meetings, customer meetings, and other activities. Analyze customer trends to determine future training needs. Maintain knowledge of all continuing education programs and course offerings as well as the overall capabilities of JCCC to match customer needs with existing JCCC training solutions.

Performance is acceptable when the program director:

  • Maintains knowledge of legislative, industry and marketplace issues and trends affecting customers in order to support their business.

  • Develops and maintains a working knowledge of each program and of JCCC's overall capabilities college wide to address customers' needs.

  • Identifies customer trends to determine future training needs.

  • Collaborates with colleagues in CE (and the Academic Branch when appropriate) by providing feedback on customer trends/opportunities for new programs and working with colleagues to develop products that meet customer needs.

    TEAMWORK AND PROFESSIONAL DEVELOPMENT Collaborate with all CE team members to meet needs of clients, demonstrating best practices in business development execution.

    Performance is acceptable when:

    a. Employee works closely with Programming and Operations team members responsible for training delivery to ensure contract commitments with external stakeholders are fulfilled as agreed.

    b. Fluency is demonstrated in using CRM and project management tools.

    c. Employee develops and maintains a positive and collaborative working relationship with all members of the CE team.

    MEETS ESTABLISHED METRICS AND GOALS Monitor numbers/metrics monthly; strategize and analyze plans to fulfill designated goals.

    Performance is acceptable when:

    a. Analyzes relevant metrics and supporting data at least monthly.

    b. Proposes solutions to fill needs/opportunities identified through analysis of metrics and data.

    c. Discusses metrics monthly with supervisor.

    d. Monitors progress of metrics/goals; establish strategies as needed.

    e. All individual and branch-wide metrics set for a given year are met.

    *Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.



    Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students' success. You belong here.

    About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

    Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

    Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

    If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.



    To apply, please visit: https://careers.jccc.edu/en-us/job/494973/program-director-ce-business-solutions



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