Alumni Services Coordinator

Posting Details

Posting Details



Job # 038562 Department Code 31301-0097 Department D'Aniello Institute for Veterans and Military Families (IVMF) Job Title Alumni Services Coordinator Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Non-exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
This position serves as the Alumni Services Coordinator for all programs at the D’Aniello Institute for Veterans and Military Families ( IVMF ). The position reports directly to the IVMF Alumni Services Manager and supports both the planning and execution of the IVMF’s strategy for engaging its program alumni. The position will be responsible for serving as the first point of contact for all IVMF alumni, providing guidance, advice, and resource navigation. This includes reviewing support requests from program alumni and connecting to external partners for career and/or entrepreneurial resource needs. This position is also responsible for tracking information on IVMF alumni outcomes, updating alumni records, and maintaining accurate and timely metrics for all IVMF alumni services initiatives. The position calls for attention to detail and commitment to quality as well as proven project coordination and communication skills. This individual will support Alumni Services programmatic initiatives including but not limited to events, webinars, and content management on websites, emails, social media, and print materials. Qualifications

• Bachelor’s degree preferred or combination of education and experience required.
• Experience providing guidance and advice to help clients with their career and/or business goals
• Two (2) plus years of experience in customer service, entrepreneurship and small business, mentoring, and/or career counseling.
• Experience with database and/or customer relationship management systems (Experience with Salesforce preferred).
• Two (2) plus years of experience with event coordination and marketing.
• Prior experience working with active duty, veteran, and military families preferred.

Job Specific Qualifications

• Strong commitment to quality and attention to detail.
• Proven project coordination and organizational skills.
• Demonstrated ability to write and speak in a professional manner.
• Experience with communication and social media platforms such as MS Outlook, MailChimp, YouTube, or LinkedIn.
• Ability to convey, describe, and present IVMF’s mission, programs, and services both virtually and in-person.

Responsibilities

• Serve as the first point of contact to respond to alumni telephone, email, social media, and any other portal messages in a timely fashion.
• Hold consultative conversations with alumni to understand needs and connect alumni to resources via a CRM referral system, as well as track and compile reports on associated metrics.
• Manage shared email inboxes to ensure prompt and clear communication is provided to all IVMF program alumni.
• Engage with alumni in a variety of communication mediums such as email, telephone, zoom, and social media.
• Clear, concise, consistent verbal and written communication to all alumni and resource partners.
• Coordinate the logistics and preparation for all events.
• Coordinate the delivery of webinars including speakers, technology, marketing, metrics, etc.
• Maintain IVMF video library for all recorded webinars, including editing, branding, and accessibility requirements.
• Support presentations to new alumni cohorts.
• Support the identification, research, and implementation of new opportunities for Alumni Services initiatives.
• Maintain databases, dashboards, and metrics on all IVMF alumni services initiatives with appropriate documentation.
• Utilize Salesforce CRM to update and maintain alumni records.
• Maintain Standard Operating Procedures for Alumni Services processes.
• Catalog alumni testimonials.
• Track alumni engagement.

Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/94193 Job Posting Date 07/18/2022 Application Deadline Full Consideration By Job Category Staff Message to Applicants