D'Aniello Institute for Veterans and Military Families
Alumni Services Coordinator
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
This position serves as the Alumni Services Coordinator for all
programs at the D’Aniello Institute for Veterans and Military
Families ( IVMF ). The position reports directly to the IVMF Alumni
Services Manager and supports both the planning and execution of
the IVMF’s strategy for engaging its program alumni. The position
will be responsible for serving as the first point of contact for
all IVMF alumni, providing guidance, advice, and resource
navigation. This includes reviewing support requests from program
alumni and connecting to external partners for career and/or
entrepreneurial resource needs. This position is also responsible
for tracking information on IVMF alumni outcomes, updating alumni
records, and maintaining accurate and timely metrics for all IVMF
alumni services initiatives. The position calls for attention to
detail and commitment to quality as well as proven project
coordination and communication skills. This individual will support
Alumni Services programmatic initiatives including but not limited
to events, webinars, and content management on websites, emails,
social media, and print materials.
- Bachelor’s degree preferred or combination of education and
- Experience providing guidance and advice to help clients with
their career and/or business goals
- Two (2) plus years of experience in customer service,
entrepreneurship and small business, mentoring, and/or career
- Experience with database and/or customer relationship
management systems (Experience with Salesforce preferred).
- Two (2) plus years of experience with event coordination and
- Prior experience working with active duty, veteran, and
military families preferred.
Job Specific Qualifications
- Strong commitment to quality and attention to detail.
- Proven project coordination and organizational skills.
- Demonstrated ability to write and speak in a professional
- Experience with communication and social media platforms such
as MS Outlook, MailChimp, YouTube, or LinkedIn.
- Ability to convey, describe, and present IVMF’s mission,
programs, and services both virtually and in-person.
- Serve as the first point of contact to respond to alumni
telephone, email, social media, and any other portal messages in a
- Hold consultative conversations with alumni to understand needs
and connect alumni to resources via a CRM referral system, as well
as track and compile reports on associated metrics.
- Manage shared email inboxes to ensure prompt and clear
communication is provided to all IVMF program alumni.
- Engage with alumni in a variety of communication mediums such
as email, telephone, zoom, and social media.
- Clear, concise, consistent verbal and written communication to
all alumni and resource partners.
- Coordinate the logistics and preparation for all events.
- Coordinate the delivery of webinars including speakers,
technology, marketing, metrics, etc.
- Maintain IVMF video library for all recorded webinars,
including editing, branding, and accessibility requirements.
- Support presentations to new alumni cohorts.
- Support the identification, research, and implementation of new
opportunities for Alumni Services initiatives.
- Maintain databases, dashboards, and metrics on all IVMF alumni
services initiatives with appropriate documentation.
- Utilize Salesforce CRM to update and maintain alumni
- Maintain Standard Operating Procedures for Alumni Services
- Catalog alumni testimonials.
- Track alumni engagement.
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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