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Office Coordinator III

Syracuse University
New York, United States
Salary Not Specified
Posted Date
Aug 10, 2022

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Health Services
Employment Type
Part Time
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Posting Details

Posting Details

Job # 038116 Department Code 40701-7010 Department Health Services-F/T Nurses Job Title Office Coordinator III Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S3 FLSA Status Non-exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Part-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
This position is part of the team that operates the front facing services of the Barnes Center at the Arch and is cross trained to serve in a variety of positions including, but not limited to, the information desk, individual program reception and the health and wellness phone bank. Position provides assistance and support to students/patients, as well as administrative support to the departmental staff and functions within the Arch (programs include Counseling, Recreation, Health and Health Promotions).

Serve as initial point of contact for students, parents and visitors coming to the Barnes Center at the Arch, with the capacity to interact with over 400 individuals daily. Tasks may include taking basic health information, making appointments, collecting health insurance information, and assisting with the completion of required forms.

Position serves in the health and wellness phone bank by answering incoming phone calls, creating messages in Electronic Medical Record to send to nurses and scheduling appointments daily.
In the summer, this position answers emails in Orange Tracker from students with health insurance questions and data entry of immunization information into the Electronic Medical Record. Qualifications
  • High school diploma with experience in records management and office operations.
  • Knowledge of HIPAA and ability to handle sensitive, confidential information.
  • Strong customer service skills.
  • Demonstrated ability to work in a fast-paced environment.
  • Good communication and teamwork skills.
Job Specific Qualifications
  • Proficient with current office technologies.
  • Comfortable with medical jargon and discussing personal health matters.
  • Able to work with confidential information and maintain confidentiality.
  • Related office experience desired.
  • Greet and check students in at time of appointment.
  • Provide students with necessary paperwork for completion.
  • Enter billable insurance information into their account.
  • Scan billing agreements and insurance cards into patient’s account.
  • Create tickets for office visits/no show charges.
  • Answer incoming phone calls, scheduling appointments, and/or take messages for the nurses and providers.
  • Provide assistance and support to students/patients upon arrival.
  • This will include directing students to appointments as well as working collaboratively with nurses and therapists to insure student is managed in an appropriate and timely manner.
  • Enter immunization information into student’s electronic health record and scan health history forms/immunization records into their electronic health record.
  • Provide customer service in the Student Health Insurance Office, assisting parents/students with waiver process, refunds, policyquestions, etc.
Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 08/10/2022 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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