Health Services-F/T Nurses
Office Coordinator III
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
This position is part of the team that operates the front facing
services of the Barnes Center at the Arch and is cross trained to
serve in a variety of positions including, but not limited to, the
information desk, individual program reception and the health and
wellness phone bank. Position provides assistance and support to
students/patients, as well as administrative support to the
departmental staff and functions within the Arch (programs include
Counseling, Recreation, Health and Health Promotions).
Serve as initial point of contact for students, parents and
visitors coming to the Barnes Center at the Arch, with the capacity
to interact with over 400 individuals daily. Tasks may include
taking basic health information, making appointments, collecting
health insurance information, and assisting with the completion of
Position serves in the health and wellness phone bank by answering
incoming phone calls, creating messages in Electronic Medical
Record to send to nurses and scheduling appointments daily.
In the summer, this position answers emails in Orange Tracker from
students with health insurance questions and data entry of
immunization information into the Electronic Medical Record.
- High school diploma with experience in records management and
- Knowledge of HIPAA and ability to handle sensitive,
- Strong customer service skills.
- Demonstrated ability to work in a fast-paced environment.
- Good communication and teamwork skills.
Job Specific Qualifications
- Proficient with current office technologies.
- Comfortable with medical jargon and discussing personal health
- Able to work with confidential information and maintain
- Related office experience desired.
- Greet and check students in at time of appointment.
- Provide students with necessary paperwork for completion.
- Enter billable insurance information into their account.
- Scan billing agreements and insurance cards into patient’s
- Create tickets for office visits/no show charges.
- Answer incoming phone calls, scheduling appointments, and/or
take messages for the nurses and providers.
- Provide assistance and support to students/patients upon
- This will include directing students to appointments as well as
working collaboratively with nurses and therapists to insure
student is managed in an appropriate and timely manner.
- Enter immunization information into student’s electronic health
record and scan health history forms/immunization records into
their electronic health record.
- Provide customer service in the Student Health Insurance
Office, assisting parents/students with waiver process, refunds,
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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