Founded in 1887, Clark was one of the first all-graduate
institutions in the United States. Today the University is a
highly-ranked, student-centered institution educating approximately
2,350 undergraduate and 1,150 graduate students to be imaginative
and contributing citizens of the world and to advance the frontiers
of knowledge and understanding through rigorous scholarship and
creative effort. This commitment to scholarship and inquiry
reflects the University's commitment to "challenge convention and
change our world" and to address issues of critical importance to
society. It is also reflected by Clark's many national and
international distinctions, including recognition for its diversity
and inclusion efforts, innovation, community engagement and impact,
as a top green campus, and for having a distinguished geography and
international development program. Clark has also been included in
the groundbreaking Colleges that Change Lives guide since it was
first published in 1996.
Clark is located in Worcester, Massachusetts, a dynamic, diverse
city "on the rise." The second largest city in New England,
Worcester is home to 11 institutions of higher learning and is
increasingly recognized for its growing healthcare and
biotechnology communities, its thriving cultural scene, and as a
vibrant food hub.
The Assistant Director of Student Accounts is responsible for
managing the Cashier and Student Accounts Operations area, ensuring
that it is run effectively and efficiently. The Assistant
Director is also responsible for counseling a portfolio of Clark
University's student population on financing options and making
sound financial decisions related to extending credit.
- Counsel students and their families regarding financing options
related to their financial obligations.
- Monitor students' outstanding balances and take appropriate
action including but not limited to, due diligence letters,
refunds, and decisions regarding extending credit to students.
- Manage the Cashier and Student Account Operations and supervise
two staff members in that area.
- Monitor and take appropriate action on student account
collection inventory lists.
- Collaborate with the Financial Aid Counselors regarding
students and work together to assist students and their families on
determining the optimal financing solution.
- Review and process Dean Action Forms insuring proper charges
and refunds are processed.
- Responsible for the reconciliation, payments, enrollments,
waivers, and decisions regarding Clark University student health
- Audit daily cashiering batches for the University Cashier and
the Operations Coordinator for Student Accounts including,
approvals. Review the daily total batch and bank
- This position acts as the lead person for ordering daily cash,
as requested by the University Cashier. The Assistance
Director is also responsible for periodically auditing the amount
of petty cash in the Cashier Office ensuring it proves to the
- Coordinate the activities of the Perkins and Clark loan
programs insuring that the two Student Account Counselors are
trained and complete required activities related to collections,
deferments, assignments and other activities. This includes
maintaining a solid understanding of regulations and policies of
these loan programs.
- Assist in training of staff.
- Cover the Cashier Office as needed.
- Assume responsibility for the department in the absence of the
Prior experience working with and contributing to a diverse
workplace with the ability to interact effectively with a broad
range of constituents on campus.
A bachelor's degree is required; a degree in accounting, finance
or business administration is preferred. Five plus years in
the area of Student Accounts and loan collections may be used in
replacement of the educational requirements. The right
candidate should possess higher education experience in Student
Accounts, Financial Aid or a related field. Applicant should
be a high energy employee with a commitment to high quality
customer service and possess excellent counseling and communication
skills, both oral and written.
- Ability to communicate effectively both orally and in
- Proven record of effective counseling
- Commitment to high quality customer service
- Knowledge of Microsoft Office
- Proficient in computer use
- Ability to make informed decisions with little supervision
- Ability to effectively motivate and manage staff
- Ability to work independently or as part of a team
Clark University currently requires all employees and students
to be vaccinated against COVID-19. Exemptions will be made for
medical or disability reasons or religious beliefs, and could be
made, at the sole discretion of the University, for other
Clark University embraces equal opportunity and affirmative
action as core values: we believe that cultivating an environment
that embraces and promotes diversity is fundamental to the success
of our students, our employees and our community. This commitment
applies to every aspect of education, services, and employment
policies and practices at Clark. Our commitment to diversity
informs our efforts in recruitment, hiring and retention. All
positions at Clark share in the responsibility for building a
community that values diversity and the uniqueness of others by
exhibiting integrity and respect in interacting with all members of
the Clark community to create an atmosphere of fairness and
belonging. We strongly encourage members from historically
underrepresented communities, inclusive of all women, to apply.
Clark University offers a generous benefit package for full and,
if applicable, part-time employees that include; paid time off,
generous retirement plan, group health and dental insurance, life
insurance, and tuition, along with use of many campus amenities.
For a complete list of benefits for eligible employees visit
To be considered for this position, you must submit your
credentials online. Create a Clark University
Careers Account by clicking on the APPLY
NOW button below. You will be able to upload the following
documents, which are required for consideration:
See the FAQ for using our online system. Please contact
us if you need assistance applying through this website.
Already have a Clark University Careers Account? Login to your account to add documents or
update your account.
Review of applications will begin immediately and continue until
the position is filled. Salary will be commensurate with skills and
Applicants must be currently authorized to work in the United
States for any employer.
HR to select: A successful background
check is required upon acceptance.