Assistant Director of Student Accounts

Clark University
Massachusetts, United States
Salary Commensurate with experience
Posted Date
Aug 11, 2022

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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Company Description:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

The Assistant Director of Student Accounts is responsible for managing the Cashier and Student Accounts Operations area, ensuring that it is run effectively and efficiently.  The Assistant Director is also responsible for counseling a portfolio of Clark University's student population on financing options and making sound financial decisions related to extending credit. 


Major Responsibilities:  

  • Counsel students and their families regarding financing options related to their financial obligations.
  • Monitor students' outstanding balances and take appropriate action including but not limited to, due diligence letters, refunds, and decisions regarding extending credit to students.
  • Manage the Cashier and Student Account Operations and supervise two staff members in that area.
  • Monitor and take appropriate action on student account collection inventory lists.
  • Collaborate with the Financial Aid Counselors regarding students and work together to assist students and their families on determining the optimal financing solution.
  • Review and process Dean Action Forms insuring proper charges and refunds are processed.
  • Responsible for the reconciliation, payments, enrollments, waivers, and decisions regarding Clark University student health insurance.
  • Audit daily cashiering batches for the University Cashier and the Operations Coordinator for Student Accounts including, approvals.  Review the daily total batch and bank deposit.
  • This position acts as the lead person for ordering daily cash, as requested by the University Cashier.  The Assistance Director is also responsible for periodically auditing the amount of petty cash in the Cashier Office ensuring it proves to the general ledger.
  • Coordinate the activities of the Perkins and Clark loan programs insuring that the two Student Account Counselors are trained and complete required activities related to collections, deferments, assignments and other activities.  This includes maintaining a solid understanding of regulations and policies of these loan programs.
  • Assist in training of staff.
  • Cover the Cashier Office as needed.
  • Assume responsibility for the department in the absence of the Director.

Prior experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus.


A bachelor's degree is required; a degree in accounting, finance or business administration is preferred.  Five plus years in the area of Student Accounts and loan collections may be used in replacement of the educational requirements.   The right candidate should possess higher education experience in Student Accounts, Financial Aid or a related field.  Applicant should be a high energy employee with a commitment to high quality customer service and possess excellent counseling and communication skills, both oral and written. 

  • Ability to communicate effectively both orally and in writing
  • Proven record of effective counseling
  • Commitment to high quality customer service
  • Knowledge of Microsoft Office
  • Proficient in computer use
  • Ability to make informed decisions with little supervision
  • Ability to effectively motivate and manage staff
  • Ability to work independently or as part of a team

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.

Additional Information:

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

  • Resume
  • Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

HR to select: A successful background check is required upon acceptance.

Apply Online

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