The MU Student Health Center (SHC) is a unit within the University
of Missouri-Columbia’s Student Health & Well-Being department
under Student Affairs. The Student Health & Well-Being area
consist of a network of care that includes the Counseling Center,
Student Health Center, Wellness Resource Center and Community
The SHC offers medical care with behavioral health consultation and
psychiatry services. As part of Student Health and Well-Being, SHC
providers coordinate treatment with counselors at the Counseling
We strive to provide
High quality, affordable, accessible, integrated health
A safe environment respecting students of race, color, national
origin, ancestry, religion, sex, pregnancy, sexual orientation,
gender identity, gender expression, age, disability, protected
veteran status and any other status protected by applicable state
or federal law
HIPAA : The
Privacy Rule, a federal law, gives you rights over your health
information and sets rules and limits on who can look at and
receive your health information.
FERPA : The
Family Educational Rights and Privacy Act of 1974 is a federal law
designed to protect the privacy of educational records; to
establish the rights of students to inspect and review their
This position will be assigned to the call center. Duties include,
but are not limited to, answering phone system, handling and/or
directing calls to the appropriate area, scheduling appointments,
and fielding questions. Additional duties may be assigned.
Candidate must have the following skills:
Excellent customer service
High quality communication skills
Attention to detail
This position will cross train to help in other areas of our
center and may help with off-site events.
Collaborate with patients, families and/or staff in handling and
resolving problems that may occur during the course of visit.
Communicate any expected delays to patient and ancillary service
Greet, escort, and answer phone system, handle and/or direct calls
to appropriate area, and place calls as requested by supervisor.
Use excellent guest relations skills in all interactions with
patients, visitors and staff.
Maintain the general appearance of the waiting room, reception
area, and offices; straighten magazines, chairs and other light
Depending upon the location and assigned area of responsibility,
additional duties may be assigned.
This position may require evening and weekend hours supporting
activities and programs within the department. Occasionally
division and campus projects may require additional hours outside
of your normal schedule.
Salary Range: $13.50 - $18.00 per hour, paid on a bi-weekly
Grade: PAT 3A
University Title: Patient Service Representative
Internal applicants can determine their university title by
accessing the Talent Profile tile in myHR.
Monday - Friday, 8:00 AM - 5:00 PM
High school diploma or an equivalent combination of education and
experience from which comparable knowledge, skills and abilities
can be acquired. Six (6) months of experience with frontline
customer service and guest relations duties and skills.
Prior experience in a health care setting, hospital admissions,
registration, medical office, and use of medical terminology
This position is eligible for University benefits. The University
offers a comprehensive benefits package, including medical, dental
and vision plans, retirement, paid time off, and educational fee
discounts. For additional information on University benefits,
please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits
The University of Missouri is fully committed to achieving the goal
of a diverse and inclusive academic community of faculty, staff and
students. We seek individuals who are committed to this goal and
our core campus values of respect, responsibility, discovery and
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and
applicants for employment on the basis of their demonstrated
ability and competence without unlawful discrimination on the basis
of their race, color, national origin, ancestry, religion, sex,
pregnancy, sexual orientation, gender identity, gender expression,
age, disability, protected veteran status, or any other status
protected by applicable state or federal law. This policy shall not
be interpreted in such a manner as to violate the legal rights of
religious organizations or the recruiting rights of military
organizations associated with the Armed Forces or the Department of
Homeland Security of the United States of America. For more
information, call the Vice President of Human Resource
Services/Affirmative Action officer at 573-882-7976 .
To request ADA accommodations, please call the Disability Inclusion
and ADA Compliance Manager at 573-884-7278.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use
the following links:
After careful consideration of COVID-19 virus trends and the
overwhelming evidence of COVID-19 vaccine safety and effectiveness,
the School of Medicine, along with MU Health Care, the Sinclair
School of Nursing and the School of Health Professions, recently
announced the decision to require COVID-19 vaccinations by Oct. 1,
2021, for all employees, unless granted a medical or religious
All new hires will be required to submit proof of vaccination prior
to your start date. If you would like to request a medical or
religious exemption, you must do so upon acceptance of employment
so our team has time to review prior to your scheduled start date.
You will not be allowed to begin work until you have submitted
proof of vaccination or received an approved medical or religious
Thank you for helping us to create the safest environment possible
for our colleagues, students and our patients by protecting
yourself and others through COVID-19 vaccination.