MU Student Health Center Patient Service Representative

Hiring Department





The MU Student Health Center (SHC) is a unit within the University of Missouri-Columbia’s Student Health & Well-Being department under Student Affairs. The Student Health & Well-Being area consist of a network of care that includes the Counseling Center, Student Health Center, Wellness Resource Center and Community Providers.

The SHC offers medical care with behavioral health consultation and psychiatry services. As part of Student Health and Well-Being, SHC providers coordinate treatment with counselors at the Counseling Center.

We strive to provide

• High quality, affordable, accessible, integrated health services
• A safe environment respecting students of race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status and any other status protected by applicable state or federal law
• Confidential services
  • HIPAA : The Privacy Rule, a federal law, gives you rights over your health information and sets rules and limits on who can look at and receive your health information.
  • FERPA : The Family Educational Rights and Privacy Act of 1974 is a federal law designed to protect the privacy of educational records; to establish the rights of students to inspect and review their education records.

Job Description

This position will be assigned to the call center. Duties include, but are not limited to, answering phone system, handling and/or directing calls to the appropriate area, scheduling appointments, and fielding questions. Additional duties may be assigned.

Candidate must have the following skills:

Excellent customer service

• High quality communication skills
• Attention to detail
• This position will cross train to help in other areas of our center and may help with off-site events.

Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.

Communicate any expected delays to patient and ancillary service departments.

Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.

Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; effectively utilize computer applications.

Depending upon the location and assigned area of responsibility, additional duties may be assigned.

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Salary

Salary Range: $13.50 - $18.00 per hour, paid on a bi-weekly basis.

Grade: PAT 3A

University Title: Patient Service Representative

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

Monday - Friday, 8:00 AM - 5:00 PM

Minimum Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice President of Human Resource Services/Affirmative Action officer at 573-882-7976 .

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

Vaccination Statement

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.

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