This job has expired

Director, Academic Success Center

University of Arkansas at Fort Smith
Arkansas, United States
Salary Not Specified
Posted Date
Aug 11, 2022

View more

Position Type
Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs
Employment Type
Full Time
You need to sign in or create an account to save a job.

Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
To view the job posting closing date please return to the search for jobs page.

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Type of Position:Professional Staff - Project/Program Administration

Workstudy Position:


Job Type:Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available:


Institution Name: University of Arkansas at Fort Smith

The University of Arkansas - Fort Smith is a vibrant mid-sized public university dedicated to breaking the higher education mold by bringing truly transformative, hands-on experiences to every student. From high school seniors to senior professionals, first-generation students to second-chancers, our goal is to provide a high-quality, future-focused education that honors each student's unique, personal situations and goals. Our tiered approach to learning offers students access to more than 80-degree plans and programs including certificate, associate, bachelor's, and master's degrees. We seek to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse population of Arkansas, to maintain the excellence of the university, and to offer our students richly varied disciplines, and perspectives.

Located on the Arkansas-Oklahoma border and situated in a region of lakes, Fort Smith is the second-largest city in Arkansas and features a vast array of cultural activities, shopping, dining, and entertainment, including a thriving downtown entertainment district. Parks, trails, and water recreation are all within the city limits, and true outdoor enthusiasts will find the area’s lakes, streams, and mountains offer adventure only minutes away from campus. Fort Smith was recently named by Forbes as the number one city in America for the cost of living, and a top city in the nation for the highest-paying tech jobs. The city is within easy driving distance of Tulsa, Kansas City, Dallas, Little Rock, and Memphis.

Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.

If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.

Department:Student Success and Retention

Department's Website:

Summary of Job Duties:Responsible for the design, administration and evaluation of academic support services to improve academic success and retention. Provides leadership to staff and develops processes to support retention efforts across the institution. The Director is responsible for the routine operation of the ASC, including mentoring and supervising staff, overseeing tutoring and academic coaching programs, supporting institutional quality initiatives, and recommending modifications as needed. The Director also leads a team who coordinates test administration (for admission, placement exams, and exams for credit), in addition to managing ASC web pages, leading professional development for faculty & staff, and assisting with services for students with accommodations. The position is governed by the policies of the institution. The Director reports to the Assistant Provost for Student Success & Retention.


Required Education and/or Work Experience: Minimum of a master’s degree in C ollege S tudent

P ersonnel, H igher E ducation A dministration, or comparable academic discipline with strong job-related experience. Three years administrative experience in higher education with academic support, student retention, and/or instruction.

Preferred Education and/or Work Experience: Experience working with first-generation students and/or families preferred. E xperience with virtual early alert systems (e.g. Navigate/Starfish) preferred . Experience working collaboratively with faculty and/or supplemental instruction programs preferred.

Essential D uties and Responsibilities :
  • Recruit, manage, and retain program staff that provide and evaluate academic support services for UAFS students .

  • Provide leadership regarding campus success initiatives and testing services, including significant collaboration with campus units to research, design, impl e ment, and evaluate services to improve onboarding, retention, and graduation

  • Serve as member of the Student Success & Retention team, collaborating on institutional initiatives, research, and professional development

  • Coordinate and supervise tutor placement process es, virtual tutoring, and academic coaching, leading to improved, proactive interventions and supports .

  • A nalyze data, prepare regular reports, and provide oversight for all ASC expenditures and services .

  • Provide positive, effective leadership to promote continuous improvement, develop collegial relationships with other departments, and handle customer service situations in a professional manner.

  • M onitor the ASC website, design training and marketing materials for stakeholders, and ensure computer software is maintained to support course and testing needs.

Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and by providing leadership to staff . Requires consistent on-time attendance.

Other Job Duties and Responsibilities :
  • Contributes to the overall success of the department by performing all other duties as requested or assigned.

Knowledge, Skills, and Abilities: To perform the job successfully, the following competencies are required for the essential functions of this position:
  • Knowledge of established procedures and techniques in the field of student success, including emerging practices within higher education, enrollment management, student learning, and retention.

  • Knowledge of student development theory, including strengths-based approaches to learning, nontraditional student development, and strategies to improve outcomes for diverse learners .

  • Knowledge of testing procedures for admission, placement, and proctoring.

  • M ust demonstrate the ability to work effectively in a diverse, collaborative team environment.

  • Must have excellent written and verbal communication skills, as well as effective planning and organizational abilit ies .

  • Strong management, supervisory, and teambuilding skills.

  • Must demonstrate good judgment in setting priorities and motivating team members toward common goals.

  • Ability to implement program activities in an efficient manner and handle multiple projects, shifting priorities, and deadline pressures.

Additional Information:

Working Relationships: The ASC director works closely with faculty, staff, students, and administrators at the university .

List Employees Supervised: Assistant Director, Academic Coach es (2), Operations Coordinator, Part-time lab assistant, and part-time tutor pool (approximately 12 tutors).

Special Job Dimensions : Work performed primarily in an office/classroom setting. Occasional travel and extended hours required. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. Required abilities include walking, standing, and sitting for extended periods. Visual demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pound s.

Background Check Requirements. Criminal background check and Motor Vehicle Registry (MVR) check.

Salary Information:


Required Documents to Apply:

Cover Letter/Letter of Application, Curriculum Vitae, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:For full consideration, please apply by 8/31/2022.

Recruitment Contact Information:

HR 479-788-7080

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:Child Maltreatment, Criminal Background Check, Motor Vehicle Reports Check

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:N/A

Frequent Physical Activity:N/A

Occasional Physical Activity:N/A

Benefits Eligible:Yes
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert