We are seeking a
Clinical Nurse Supervisor who will work under the
direct supervision of the Administrator and Director of Clinical
Operations who will be responsible for operational, financial, and
management oversite of the Urology Clinic at Green Spring Station
This role ensures a
positive patient centered experience by modeling, promoting and
cultivating a commitment to customer service as evidenced by
minimal waiting, appointment preparations, proper identification
and rooming of patients, safe delivery of
management of nurses (RNs), patient service coordinators (PSCs),
and certified medical assistants (CMAs), environmental monitoring
in the clinical areas, promotion and implementation of quality
improvement initiatives that are aligned with departmental and
organizational safety and operational goals. The Clinical Nurse
Supervisor will work collaboratively with the Administrator,
Ambulatory Services Manager, Director of Clinical Operations, and
others within the multidisciplinary health care team to optimize
patient satisfaction, experience, and outcomes.
Specific Duties &
- Oversees the day-to-day
- Responsible for planning,
workflow management, and oversight of the
- Ensures phlebotomy and
clinical support is integrated within the provider clinic and
- Hires, orients, and
provides day to day oversight and support of clinical service
personnel including RNs, CMAs, and PSCs.
- Manages clinic employees’
schedules for time away requests and completion of monthly e210 for
all clinic employees.
- Ensures adequate staffing
based on anticipated clinical and research patient volumes and
- Coordinates schedules and
assignments based on needs and within practice
- Evaluates performance of
clinical staff in collaboration with clinical
- Identifies areas of
weakness in personnel performance and intervenes
- Implements progressive
counseling or disciplinary action when
- Develops standard
operating procedures for areas of
- Ensures the clinic has all
the appropriate supplies and drugs to run an efficient and safe
urologic clinical practice, inclusive of ordering, establishing par
levels, and stocking rooms.
- Assures accurate
completion of specimens and required documentation to ensure
quality and adherence to JHH policies, protocol requirements, and
ICH GCP guidelines.
- Provide and/or assist with
clinical services for adult and pediatric patients inclusive of,
but not limited to, BCG, cystos, biopsies, injections, urodynamic,
catheter changes, voiding trials, bladder scans, and
- May assist with performing
vitals and rooming patients.
- Ensures the clinic meets
and adheres to all clinical federal, state, and regulatory
- Participates in planning
for new and amended protocols.
- Assists in the planning of
protocol–specific activities and identify potential barriers to
- Coordinates required
annual in-services and other in-services as
- Resolves patient and
provider complaints and recommends practice improvements relating
to patient flow and team communication; when appropriate, escalates
problems in a timely manner to the Director of Clinical Operations
- Responsible for tracking
patient volumes, research samples/tests, and documentation errors
to identify patterns/trends to support corrective action, staff
education, and quality improvement.
- Assists in the evaluation
of new clinical programs.
- Actively participates on
Ambulatory Operations Committee.
- Promotes and leads process
- Performs other duties as
- Registered nurse, licensed
in the State of Maryland or state where
- Bachelor's Degree in
Nursing or related discipline.
- Three years of progressive
- Current American Heart
Association or American Red Cross CPR
- Must maintain current
licensure and certification during duration of
- Completion of the JHH
credentialing process is required prior to start
* Applicants who do
not meet the posted requirements but are completing their final
academic semester/quarter will be considered eligible for
employment and may be asked to provide additional information
confirming their academic completion date.
**Additional experience may substitute for a
Bachelor's degree. Prior supervisory experience may substitute for
up to two years of required nursing
- Prior supervisory
- Two (2) years of direct
patient care experience.
- Specialized experience in
Skills & Abilities:
- Demonstrated competence in
areas of clinical nursing practice and
- Effective verbal and
written communication skills.
- Strong interpersonal
skills to appropriately confront issues and motivate
- Analytical and
problem-solving skills to develop goals, performance objectives and
- Leadership abilities to
plan, organize, and direct the activities of individuals and
- Able to sit in a normal
seated position for extended periods.
- Able to reach by extending
hand(s) or arm(s) in any direction.
- Finger dexterity required,
able to manipulate objects with fingers rather than entire hand(s)
or arm(s), e.g., use of computer keyboard.
- Able to communicate using
the spoken and written word.
- Able to see within normal
parameters and to hear within normal range.
- Able to move standard
equipment through a clinical or hospital
- Able to lift minimum
weight, 10 lbs
- 5 (Clinical Nurse, 3
PSC/MA, 1 PSC).
Classified Title: Clinical
Starting Salary Range: Commensurate with experience
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
Exempt Status: Exempt
Location: JH at Greenspring Station
Department name: SOM Uro Urology
Personnel area: School of
Please refer to the
job description above to see which forms of equivalency are
permitted for this position. If permitted, equivalencies will
follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate
degree credits may substitute for one year of experience.
Additional related experience may substitute for required education
on the same basis. For jobs where equivalency is permitted, up to
two years of non-related college course work may be applied towards
the total minimum education/experience required for the respective
candidate(s) for this position will be subject to a pre-employment
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University values diversity, equity and inclusion and advances
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origin, disability, or status as a protected
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Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any
vaccinations required for these diseases will be given at no cost
in our Occupational Health office.
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