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Associate Director of Case Management

Appalachian State University
North Carolina, United States
Salary Not Specified
Posted Date
Aug 8, 2022

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Position Type
Faculty Positions, Business & Management, Management, Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Student Affairs, Other Student Affairs, Student Activities & Services, Executive, Executive Directors
Employment Type
Full Time
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Position Title Associate Director of Case Management Position Number 092661 Department Assoc VC & Dean of Students - 350000 Description of University
Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors. Minimum Qualifications
Minimum Qualifications:
  1. Candidates for this position must have a master's degree in College Student Development/Higher Education, Counseling, Social Work, Psychology, Public Health or a related field.
  2. Minimum of four years professional, progressively responsible, post-graduate work experience. Work experience must include minimum of two years within a case management office.
  3. Strong interpersonal, oral, and written communication skills.
  4. Demonstrated commitment to diversity, equity, and inclusion.
  5. Demonstrated knowledge of applicable student issues and promising practices related to case management, mental health trends, and student organizations.
  6. Demonstrated experience supervising graduate or professional staff.
  7. Demonstrated experience designing and facilitating staff training.
License/Certification Required Essential Duties and Responsibilities
The mission of the Office of Case Management is to foster the development of students through a network of support focusing on effective problem solving, independent thinking, self advocacy and accountability. Reporting to the Assistant Dean of Students and Director of Case Management, the Associate Director of Case Management will provide leadership for case managers and the day-to-day operations of the case management office.

The Associate Director supervises Case Managers, distributes Care/Concern Referrals and collaborates in assessment and planning for the Case Management.

The essential duties of the position include the following:
  • Assist with the day-to-day implementation and operation of the case management process
  • Supervise up to 3 full-time Case Managers which would include evaluation and ongoing professional development
  • Embodies a culture of care and concern for all constituents
  • Serve as Co-Chair of the CARE Team, run CARE agendas and data management.
  • Manage the outreach efforts to engage key stakeholders with both on and off campus constituents
  • Serve both on and off-campus students in distress who are navigating challenges with health, safety, wellness, conduct, academic, or their general welfare
  • Manage student concerns through a variety of non-clinical interventions, referrals, and follow-up services in collaboration with other University departments or individuals, community agencies, parents or guardians, and stakeholders in the students' success
  • Serve in the absence of the Director
  • Respond to crises, concerns, and complaints initiated by students, faculty, staff, and other constituents within the guidelines set forth by the university where appropriate. Assist and support the DOS in responding to community and individual concerns.
  • Manages the Case Management website
  • Serve on University committees related to the mission of the ODOS or the Division of Student Affairs
  • Provide support and leadership in other areas as assigned by the Dean of Students
  • Research trends and best practices related to student case management and lead the development of and ongoing reevaluation of protocols and guidelines for the office
  • Serve as a member of the Office of the Dean of Students on-call rotation
  • Responsibilities can include other duties as assigned
Suggested Salary Range $63,000 - $65,000 Physical Demands of Position Special Instructions to Applicants
Please attach required documents:
Cover Letter
List of References (minimum of 3 professional references) or provide on the application form. AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Director of Human Resources/ EEO Officer
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144

ADA /504 Coordinator & Office of Disability Resources Director
Office of Disability Resources
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056 Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community. Quick Link Posting Number 201501003P
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