Student Services Specialist
Southwestern Community College District
900 Otay Lakes Road, Chula Vista, CA 91910
Career and Transfer Connections
Incumbents in District positions are expected to exhibit an
equity-minded focus, responsiveness, and sensitivity to and
understanding of the diverse academic, socioeconomic, cultural,
gender identity, sexual orientation, and ethnic backgrounds of
community college students, and employees, including those with
physical or learning disabilities, and successfully foster and
support an inclusive educational and employment environment.
Under direction of assigned supervisor, provide direction for
assigned student services program area; coordinate and participate
in the performance of a variety of program coordination and
technical duties in support of assigned student services area;
oversee and participate in providing students, staff, and others
with specialized information, training, and assistance related to
area of assignment; oversee and participate in providing a wide
variety of reference and resource information related to assigned
function or program area; and perform a full range of the more
complex program support and clerical assistance duties in support
of assigned program area. REPRESENTATIVE DUTIES:
Knowledge and Abilities:
MUST HAVE KNOWLEDGE OF:
- Provide assistance in resolving operational and administration
problems; identify problem areas and issues; conduct research to
find alternative solutions; make recommendations; assist in
implementation of recommendations.
- Develop yearly calendar of events, workshops, and other
schedules related to assigned activities and services; review,
update, and inform others of essential timelines; coordinate
assigned activities; assure the timely completion of work in
accordance with established policies, procedures, and
- Plan, organize, schedule, and conduct orientations, workshops,
seminars, class presentations, tours, meetings, and other
activities related to assigned program area; arrange and confirm
speakers; reserve facilities and make other necessary
- Provide technical information and assistance regarding area of
assignment to students, staff, and the general public; interpret
and explain program applications, policies, procedures,
requirements, and restrictions; develop promotional and
informational materials for distribution on and off campus;
maintain assigned resource material and library.
- Compile and tabulate statistical data; compile information from
various sources and prepare appropriate forms, schedules, and
reports; list, abstract, or summarize data; input and review data
and prepare special and periodic reports related to an assigned
project and/or program area including state and federally mandated
reports; verify accuracy, completeness, and compliance to rules,
procedures, regulations, policies, and other mandates.
- May coordinate assessment services and activities; plan,
coordinate, schedule, and administer placement tests at locations
on and off campus; direct and monitor the activities and operations
of the District's assessment center; coordinate activities and work
schedules of support staff, test administrators, and proctors;
oversee the screening of students to appropriate assessment;
oversee the test scoring process; administer and score assessment
tests; oversee the process of external assessment petitions;
oversee administration of college placement tests and financial aid
tests to students.
- May administer computerized career assessments to individual
students during scheduled career assessment workshops and to
personal development classes; provide step-by-step training to
students in the use of career assessments; instruct and train
students in the use of career programs that assist in the selection
of professional careers or technical occupations; provide hands on
training in career software programs.
- May provide technical computer support to the Transfer Center
and the Assessment Lab; perform scheduled computer maintenance; run
ScanDisk, defragmenter and virus scans on the hard drive; back-up
hard drives; troubleshoot hardware and software problems; provide
software support for various career and assessment software
programs; install and upgrade career and assessment software;
identify and research Internet web sites for job search
- Perform related duties and responsibilities as required.
MUST HAVE ABILITY TO:
- Office procedures, methods, and equipment including computers
and applicable software applications such as word processing,
spreadsheets, and databases.
- Pertinent federal, state, and local laws, codes, and
regulations including applicable sections of the State Education
Code and other legal requirements related to area of
- General principles, practices, and procedures of business
administration and public administration.
- Basic program management principles and practices.
- Work organization and office management principles and
- Principles, practices, and procedures of business letter
- Principles, practices, and procedures of fiscal, statistical,
and administrative record keeping.
- Basic research methods and techniques.
- Principles and techniques used in public relations including
methods and techniques of proper receptionist and telephone
- Interpersonal skills using tact, patience, and courtesy.
- English usage, grammar, spelling, punctuation, and
- Oral and written communication skills.
- Screening and interviewing techniques may be required for some
- Operating characteristics and functionality of specialized
software packages used in assigned area.
- Basic techniques used in troubleshooting hardware and software
problems may be required for some assignments.
Education and Experience:
- Perform a full range of technical, program support,
administrative, and clerical duties involving the use of
independent judgment and personal initiative.
- Use technical concepts and basic program management tools and
techniques to effectively coordinate a program area and solve
complex problems in creative and effective ways.
- Coordinate and conduct workshops, seminars, special event,
class presentations, orientations, and tours.
- Provide specialized assistance, training, and information to
students, faculty, administrators, staff, and the public concerning
assigned program area, functions, and resources.
- Respond to requests and inquiries from students, staff, or the
public; effectively present technical information in person or on
the telephone to students, staff, or the public.
- Research, compile, analyze, and interpret data.
- Prepare a variety of clear and concise administrative and
- Compile information and write reports, business correspondence,
and procedure manuals using correct English usage, grammar,
spelling, punctuation and vocabulary.
- Use sound judgment in recognizing scope of authority.
- Exercise good judgment and discretion in analyzing and
resolving confidential, difficult, and sensitive situations.
- Work under steady pressure with frequent interruptions and a
high degree of public contact by phone or in person.
- Work effectively with minimal supervision.
- Work with and exhibit sensitivity to and understanding of the
diverse racial, ethnic, disabled, sexual orientation, and cultural
populations of community college students.
- Communicate clearly and concisely, both orally and in
- Establish and maintain effective working relationships with
those contacted in the course of work.
Any combination equivalent to: two years of college with major
course work in business or related field.AND
(3) years of increasingly responsible experience in a student
services area involving frequent student contact.
Minimum Qualifications: (Faculty and Academic Administrator
Range 24, Steps 1-7, $4,862.54-$6,152.11. Initial placement for
external applicants is Step 1. An excellent benefits package which
includes medical, vision, dental, retirement, vacation, generous
sick leave package, and life insurance is available for the
employee and eligible dependents.
As soon as the successful candidate is identified and following the
subsequent governing board approval.
All application materials must be received on-line at https://jobs.swccd.edu
. Position is
open until filled. Applications received by the first screening
deadline of 11:59 p.m. on Friday, August 19, 2022 are
guaranteed to be reviewed by the selection committee. Any
application received after the deadline is not guaranteed a
Monday-Friday: 8:00 a.m.-5:00 p.m. (Approximately). Work schedule
may be adjusted to meet the needs of the department.Successful
candidate may be assigned to any of the campus sites (Chula Vista,
National City, Otay Mesa, and/or San Ysidro).
We regret we are unable to accept faxed, e-mailed, mailed, or hand
delivered application materials. Only complete application
materials submitted through SWC online system will be accepted. To
complete and submit your application for this position, please
visit our online employment website at https://jobs.swccd.edu
. All required
information must be submitted online before the review date and
time indicated on the job posting.
A confirmation number will be assigned if your application packet
has been successfully submitted. Assistance with the online
application process is available through the Human Resources Office
at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619)
482-6395 or e-mail to email@example.com.
It is the sole responsibility of the applicant to ensure that all
application materials are received by the review deadline date. A
separate, complete application packet is required for each position
for which you are applying for. All materials included in your
application packet become District property, will not be returned,
will not be copied, and will be considered for this opening
Candidates selected for employment with Southwestern Community
College District must be fingerprinted by an electronic
fingerprinting service (i.e. LiveScan) within 10 days of
employment; provide clearance of tuberculosis (dated within the
past 4 years and renewed every four years as a condition of
continued employment) within 60 days of employment; provide proof
of eligibility to work in the United States.
In addition to the above, for Faculty/Administrator positions
(only), successful candidate must submit official (sealed) college
transcripts confirming date degree conferred and/or a valid CA
Community College Credential.
Reasonable accommodations will be provided to candidates with
verified disabilities. Accommodation requests should be made at the
time the interview appointment is scheduled.
As an Equal Opportunity Employer and in compliance with the
Americans with Disabilities Act, Southwestern Community College
District will make reasonable accommodations for individuals with
The Southwestern Community College District shall not discriminate
against any person in employment or in any program affiliated with
the District on the basis of age, ancestry, color, ethnic group
identification, national origin, religion, race, sex, sexual
orientation, physical or mental disability, veteran status, or on
the basis of these perceived characteristics, or based on
association with a person or group with one or more of these actual
or perceived characteristics.
Notice of Availability of the Annual Security Report - Southwestern
College is committed to assisting all members of the community in
providing for their own safety and security. The Annual Security
Report is available on the SWCPD website at https://www.swccd.edu/student-support/safety-and-security/jeanne-clery-act/
If you would like to receive a hard copy of the Annual Security
Report, which contains this information, you can stop by the SWC
College Police Department or you can request that a copy be mailed
to you by calling (619) 482-6390.
The report contains information regarding campus security and
personal safety including topics such as: crime prevention; public
safety authority; crime reporting policies; programs to prevent
dating violence, domestic violence, sexual assault, and stalking;
the procedures the College will follow when one of these crimes is
reported; and other matters of importance related to security on
campus. The report also contains information about crime statistics
for the three most recent calendar years concerning reported crimes
that occurred on campus; in certain off-campus buildings or
property owned or controlled by the College or a recognized student
organization; and on public property within, or immediately
adjacent to and accessible from the campus.
This information is required by law and is provided by the SWC
College Police Department.
Drug and Alcohol Abuse Prevention Plan (DAAPP) - More information
about the DAAPP, including the Drug Free Environment and Drug
Prevention Program Policy and Procedure and Biennial report can be
found in the Health and Safety Section of the campus Consumer
Information page ( http://www.swccd.edu/index.aspx?page=1084
To apply, visit: https://jobs.swccd.edu/postings/3922