Northeastern Illinois University
Chicago, Illinois
Commensurate with qualifications and experience.
Posted Date
Aug 10, 2022

View more

Position Type
Administrative, Academic Affairs, Academic Administration
Employment Level
Employment Type
Full Time
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Position: Ombuds


Department: Office of the President


Northeastern Illinois University invites applications for the position of Ombuds. Full-Time, Continuing Position


The Ombuds will continue a sole practitioner Organizational  Ombuds Office, established in 2012, that serves faculty, staff, and students and adheres to the Code of Ethics and Standards of Practice of the International Ombudsman Association  (IOA). The Ombuds Office is an independent office that reports to the President for administrative and budgetary purposes only.


About Northeastern Illinois University

Northeastern Illinois University is a public university  serving approximately 6,500 students with its Main Campus located on 67 acres in a residential area on the Northwest Side of Chicago. The University has two additional locations in the metropolitan  area: the Jacob H. Carruthers Center for Inner City Studies and El Centro, Northeastern also is a founding member of the University Center of Lake County consortium campus in suburban Lake County, north of Chicago.


Regarded as the most diverse university in the Midwest, Northeastern offers more than 40 undergraduate degree and certificate programs and more than 50 graduate degree, certificate, licensure and endorsement programs.



Position Responsibilities:

The Ombuds' major function is to provide confidential, informal, and impartial assistance to University employees and students by listening to concerns, clarifying issues, developing options for managing or resolving their concerns, and providing information and referrals. The Ombuds also coaches people on oral and written communications, mediates, facilitates meetings, and conducts professional development workshops. The Ombuds offers university-wide communication/facilitation support. Additionally, the Ombuds must consistently outreach to employees and students about the role of the Ombuds, collaborate and develop good working relationships with administrators, faculty, staff, and students across the University.



Minimum Qualifications:

Graduate or professional degree

Mediation training (a minimum of 30 hours)

Knowledge of and adherence to the IOA Code of Ethics and Standards of Practice Substantial work experience that focused on mediation, facilitation, conflict management training, employee relations, negotiation, coaching, or related skills

Demonstrated skills, knowledge and abilities in the following areas:




outstanding communication skills, listening skills, coaching skills and the ability to convey empathy and approachability.

experience in navigating the cognitive content of emotion as it shapes meaning in conversations across differences.

effective communication with individuals at all levels of the University and collaboration with other campus leadership to improve and maintain a healthy campus climate and positive community engagement.



Impartiality, confidentiality and sensitivity deep understanding of conflict and an excellent ability to facilitate the resolution of conflicts unwavering commitment to impartiality in discharging their duties.

excellent judgment  and the ability to maintain confidence to the utmost extent permitted by law skill at diffusing highly charged situations with tact and sensitivity


Human behavior and relationships substantial understanding of individual and group behavior and excellent relationship building and management skills

identification of and proposed alternatives to breakdowns in authenticity, empathy and logic


Cultural competence ability to value and work with individuals from a wide variety of backgrounds and cultures strong understanding of intercultural communications, challenges and conflict resolution



Organizational knowledge and networking commitment to developing a deep understanding  of the University's policies, processes, values, culture, politics, departments, and resources

active building of bridges and networks across the community in order to serve as an effective referral source and informal mediator

aptitude in leveraging knowledge of the broader organization to strategically solve complex problems



Data analysis and dissemination solid foundation in qualitative and quantitative skills necessary for interviewing, collection and analysis of data and facts, and identification of trends

enthusiasm for sharing data/trends with the University community through creation and distribution of an annual report

capability to conduct outreach efforts to increase the visibility of the office and ensure that accurate information about the Ombuds is disseminated


Preferred  Qualifications: Experience with, and understanding of, the structure of public institutions of higher education (including shared governance structures) and student development


Previous experience as an Ombuds and completion of Foundations of Organizational Ombuds Practice course offered by the International Ombudsman Association

Background in navigating communication breakdowns shaped by legacies of racial and economic  segregation

Trained in the principles and practice of trauma-informed care



Salary and Benefits:

Salary is commensurate with qualifications and experience. Comprehensive benefits package including health, dental and vision benefits, sick and vacation days, the participation in the State Universities  Retirement  System.


To Apply:


In order to be considered for employment by Northeastern 111inois University (NEIU) you must submit the following and send all documents as a single PDF document to:


  1. A letter of Interest addressing your qualifications for this position Current Resume Contact information for three current professional  references Employment  Application

5.  Statement of Annuitant Status


Affirmative Action Fom1 Copies of unofficial transcripts are accepted; however, official transcripts will be required of candidates selected for on-campus interviews


In addition to the links provided above for the Employment Application (fillable) and Statement of Annuitant Status, you can also obtain these forms at the NEIU Office of Human Resources, Bernard Office Building (BOB), 5555 N. Bernard Street, Chicago, II 60625, Monday through Friday, 8:30 a.m. to 4:30 p.m.



Review of applications begins immediately and continues until the position is filled.



Northeastern Illinois University is an Equal Opportunity/Affirmative Action Employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as


Other Qualified Individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.


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