Desktop Support Specialist

Overview: Quinnipiac University's Office of Information Services seeks applications for a Desktop Support Specialist. Working in a fast-paced collaborative environment, you will provide timely, effective and quality customer support to faculty, staff and students using computer (PC and Mac) and audiovisual equipment. About Quinnipiac: Quinnipiac is a private, coeducational, nonsectarian institution located 90 minutes north of New York City and two hours from Boston. The university enrolls 7,000 full-time undergraduate and 3,000 graduate and part-time students in 100 degree programs through its Schools of Business, Communications, Education, Engineering, Health Sciences, Law, Medicine, Nursing and College of Arts and Sciences. Quinnipiac consistently ranks among the top regional universities in the North in U.S. News & World Report’s America’s “Best Colleges” issue. Quinnipiac also is recognized in Princeton Review’s “The Best 380 Colleges.” Quinnipiac has been named a “Great College to Work For” as determined by a comprehensive industry survey. For more information, please visitwww.qu.edu . An education at Quinnipiac embodies the University’s commitment to preparing graduates for 21st century careers and citizenship, creating an inclusive, excellence-driven community, nurturing and positively impacting internal, local and global communities and fostering lifelong connections and success. The University believes in educating a diverse student body to become valued and contributing members of their communities through vital and purposeful educational programs. Students engage with real-world issues through practice and considering different perspectives. The University’s innovative curriculum further prepares undergraduate and graduate students to understand their roles and responsibilities as members of the Quinnipiac community as well as the larger national and global communities. Responsibilities:

• Provide technical support in-person, via phone and using remote access software to all students, faculty and staff on Mac and PC based hardware
• Maintain computer hardware used in staff offices, public venues and classrooms including mobile computing for faculty.
• As needed assist with the setup, and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives
• Analyze software needs for end users and determine dependencies and compatibly for software applications across different operating systems and browsers
• Design and build images for faculty laptop program working closely with other groups within Information Services
• Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks
• Utilize imaging technologies (Microsoft-based) to develop and deploy standardized configurations, and to facilitate the transfer of user data between computers
• Participate on multi-department project teams working to develop and deploy new applications and technology to the University community
• Test, promote, explain and document available services and technology to parents and students at Admissions and Student Affairs events
• As needed, direct student workers

Education Requirements:

• Associate's degree required
• Bachelor's degree preferred
• Experience may substitute for some of the above education requirements

Qualifications:

• Minimum of 3 to 5 years of experience in providing technical support in a higher education environment
• Valid driver's license
• As needed, ability to work overtime, evenings and weekends
• Excellent communication, customer service, interpersonal, and presentation skills
• Proven ability to manage multiple and changing priorities
• Capable of working equally well individually and as part of a team
• Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion

Technical Skills:

• Experience with imaging technology a plus (eg Microsoft MDT)
• Proficiency administering computers using Azure Active Directory, Local Active Directory, Group Policies, WSUS, etc
• Familiarity with Track-It or other Help Desk ticketing software
• Advanced expertise with operating systems and productivity software (Windows and Mac)
• Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etc
• Well-rounded experience working with and supporting multiple computer platforms, including integration with various presentation technology
• Comprehensive understanding of computer usage in a managed network enterprise environment

Special Instructions to Applicants: TO APPLY:

Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac's commitment to diversity and inclusion, and contact information for three references on the application form.

Quinnipiac University has a strong commitment to the principles and practices of diversity and inclusion throughout the University community and welcomes candidates who enhance that diversity.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

COVID-19 Vaccination Requirement: Please note that the university has a COVID-19 vaccination requirement. For more information, please visit www.qu.edu/health-wellness-and-safety/covid-19-resources/

Quinnipiac University is an Equal Opportunity Employer.

Note to Faculty/Staff Applicants Only:If a final candidate is a current or previous Quinnipiac employee, the hiring manager must obtain a reference check from the candidate’s current or former manager before making an offer of employment. If the candidate's current or most-recent Quinnipiac supervisor is unavailable, the hiring manager should contact Talent Acquisition for assistance in determining the appropriate alternate contact.:

Advertised: September 13, 2022 Eastern Daylight Time
Applications close: