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CRM Communications Manager

Employer
Ball State University
Location
Indiana, United States
Salary
Salary Not Specified
Posted Date
Aug 9, 2022

View more

Position Type
Faculty Positions, Communications, Other Communications, Public Relations & Advertising, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Public Relations & Marketing (Campus), Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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Posting Details

Position Information

Position Title

CRM Communications Manager

About this Opportunity

Ball State University welcomes applications for a CRM Communications Manager within Admissions in the Enrollment Planning and Management division.

Inclusive Excellence Statement

At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Benefits and Community

https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff

Relocation

https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/working-at-ball-state/relocation

FLSA

Exempt

Hrs/Week

40

Length of Assignment

Full-Time At-Will

Position Function

In collaboration with the Director of Admissions CRM and the Admissions CRM team, support the Office of Admissions by building and executing email and SMS campaigns using the CRM system in support of student recruitment, event-related communications, and internal communications; manage multiple projects simultaneously; have a working knowledge of HTML / CSS to aid in design and system troubleshooting; participate as a member of the Admissions communications team.

Minimum Education

Bachelor’s degree from an accredited institution.

Minimum Experience

One year of related job experience; computer application and system experience.

Minimum Other

Basic understanding of HTML / CSS ; strong organizational and communication skills; demonstrated ability to multi-task working with deadlines and changing environments; ability to manage multiple projects simultaneously.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Preferred Experience

Expert understanding of HTML / CSS, websites; experience writing, digital, and web; solid understanding of technology, demonstrating strong knowledge of CRM .

Preferred Other

Experience with the Admissions CRM (Slate) solution utilized at Ball State University. Experience in a university admissions or technology area.

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised

None.

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Department

AVP of Admissions:155110

Department Information

Department Email or Phone Number

ajbarrett@bsu.edu

Duties & Responsibilities

Ranking

1

Job Duty

Build, test, and deploy email and SMS campaigning designed to increase inquiry, application conversion, and strengthen university affinity.

Ranking

2

Job Duty

Edit and adapt existing campaigns by increasing available system resources to strengthen the overall CRM strategy as communicated by the Director of Admissions CRM .

Ranking

3

Job Duty

Manage and ensure that each communication contains current messaging/branding and is delivered to the proper recipients.

Ranking

4

Job Duty

Collaborate with the Communications and CRM Teams to develop and deliver comprehensive campaigns; including building or uploading their associated recipient lists.

Ranking

5

Job Duty

Support the maintenance, design, and creation of internal and external user portal pages.

Ranking

6

Job Duty

Manage multiple and competing priorities to ensure timely delivery of critical projects; monitor and adhere to project production schedules, communicate routing and thoroughly with supervisors, and others about work progress.

Ranking

7

Job Duty

Collaborate and coordinate with the Admissions Communications team and University Marketing to ensure brand adherence.

Ranking

8

Job Duty

Provide CRM system training to admissions staff and necessary stakeholders in coordination with the CRM team.

Ranking

9

Job Duty

Research and review communication analytics and data to determine impact and success of campaigns.

Ranking

10

Job Duty

Maintain a current knowledge of admissions practices and procedures.

Ranking

11

Job Duty

Perform other related duties as assigned

Posting Detail Information

Posting Number

202201086P

Number of Vacancies

1

Desired Start Date

09/07/2022

Position End Date (if temporary)

Open Date

08/09/2022

Applications Accepted Through Date

08/29/2022

Open Until Filled

No

Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Undergraduate Transcripts
  2. Master's Transcripts


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