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Campus Visit Manager

Employer
University of La Verne
Location
California, United States
Salary
Salary Not specified
Posted Date
Aug 9, 2022

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Administrative
Employment Type
Full Time
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University of La Verne

Campus Visit Manager

Job Description Summary:
The Admission Events Manager coordinates, organizes and manages the front desk office operations, prospective campus visits and tours, recruitment events, and all other activities that support undergraduate recruitment efforts. Ensures that the visit experience is comprehensive, highlights the attributes of the University, and welcomes all constituents including prospective students and their families, athletic recruits, college access and community-based organizations, high school and community college groups, high school and independent counselors and advisors, and special visitors.

Reporting to the Director of Undergraduate Admission, this position has primary oversight of all operations, processes, data collection evaluation, general supervision of all admission events and front desk activities to support the Office of Undergraduate Admission. Weekend and evening hours will be required as necessary to support recruitment and outreach during the application cycle.
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The University of La Verne is a private not-for-profit university founded in 1891 located in La Verne, California. The core values that we live by are Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning and Community and Civic Engagement. If you're passionate about these values, join us at the University of La Verne!

Specific Duties:
  • In collaboration with admission leadership, creates the standards, expectations, and goals for every visitor’s experience including training front desk staff and admissions ambassadors on the process, policies, protocol, and on how to deliver exceptional customer service; manages visitor material inventory, provides appropriate hospitality, and ensures that the reception area is aesthetically pleasing and promotes a professional environment at all times.
  • Manages group tour requests and logistics
  • Coordinates and confirms arrangements with Office of Admissions master calendar; provides itineraries and related information to prospective students, parents, counselors, professors, coaches, deans, and other campus administrators.
  • Ensures sufficient ambassador coverage for daily tours and admission events in collaboration with the Ambassador managers
  • Organizes and coordinates all group visits, which may include large groups of students.
  • Provides follow-up correspondence to campus visitors through the CRM and Outlook.
  • Assists the office manager and counseling staff in arranging special events as needed; coordinates with other campus offices, arranges speaker, assists with event invitations, mailings, tracks RSVP’s.
  • Ensures tours and other admission events are entered and updated in the CRM
  • Maintains department confidence and safeguards operations by keeping information confidential; adheres to all safety and housekeeping policies and procedures.
  • Oversees front desk operations.
  • Assists with coordination of student ambassadors including coordinating the scheduling, training, and assessment of the ambassador team.
  • Will provide support for the front desk staff during peak times or absences including weekends.
  • Performs other duties as assigned.





Minimum Qualifications:
Any combination equivalent to, but not limited to, the following:

Experience/Training/Education:

  • Associate’s degree and two years of experience in a similar position, or equivalent combination of education and experience. Customer service experience required.
  • Proficiency in MS Office Suite including Word, PowerPoint, and Excel and database software programs required.
  • Specialized training such as business, secretarial, computer software/word processing and spreadsheet programs preferred.


Preferred Qualifications:
  • Bachelor’s Degree
  • Event Management Experience


Location: La Verne Central Campus

Special Instructions:
To be considered for this position please visit our web site and apply on line at the following link: http://laverne.edu

Institutional Profile
Located in Southern California, the University of La Verne offers a distinctive and relevant educational experience to a diverse population of students, preparing them for successful careers and a commitment to lifelong learning across the liberal arts and professional programs. The academic units of the not-for-profit university include the College of Arts and Sciences, the College of Business and Public Management, the LaFetra College of Education, and the College of Law. The university offers both undergraduate and graduate programs, including degree programs tailored for working adults. The university's central campus is located 30 miles east of Los Angeles in the historic Old Town section of La Verne, a city with a population of approximately 35,000 at the foothills of the San Gabriel Mountains. The university also has eight regional campuses throughout California and the College of Law campus in Ontario, California. The university is classified as a Carnegie Doctoral Institution with moderate research activity. Core values are reflected throughout all curricular and co-curricular programs, its emphasis on close professor-student interaction, personal support of its students, and its diversity.

The University of La Verne prides itself in being reflective of the diversity of Southern California. Approximately 80 percent of its nearly 8,500 students come from diverse backgrounds and the U.S. Department of Education has designated the university as a Hispanic Serving Institution (HSI). With 80,000 alumni, the university fulfills a critical community function in educating students from underserved populations, many of whom are the first generation in their family to attend college.

The University of La Verne is an equal opportunity employer and does not discriminate against employment or employees on any basis prohibited by state and federal law. University of La Verne hires and promotes individuals based on their qualifications and is consistent with applicable state and federal laws, without regard to race, color, religion, gender, disability, medical condition a or sexual orientation



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