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Associate Director of Enrollment Services

Employer
Marist College
Location
New York, United States
Salary
Salary Not Specified
Posted Date
Aug 8, 2022

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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Position Title:

Associate Director of Enrollment Services

Department:

Enrollment Service

Job Summary:

The Office of Enrollment Services seeks an Associate Director of Enrollment Services who will provide operational leadership and drive technological advancements as it relates to the admissions process for prospective traditional undergraduate, adult, and graduate students for all campuses and locations. This role will assist and execute the college’s institutional goals by providing an exceptional level of customer service, continually working to remove obstacles and barriers, and meet all critical project and task deadlines in order to positively contribute to enrollment outcomes.

Minimum Qualifications:

Bachelor’s degree and 3-5 years of related experience required.

Experience working with relational databases: CRM tools, Microsoft SQL, Salesforce, and Oracle. Experience working with digital documents and document systems: Banner BDM, Adobe, etc.

Essential Functions:
  • Supervise and lead staff while implementing a highly effective customer service culture that focuses on meeting time sensitive issues and deadlines, and creates a positive recruitment and admission experience for prospective students, parents, and guidance counselors. Administer enrollment services customer service initiatives and workflow procedures, including documentation of all related policies and procedures. Manage prospective student/family telephone calls, email, text, and chat with great attention to detail and outstanding level of customer service. Lead and conduct outbound calling campaigns with a focus on graduate and adult/continuing education student populations.
  • Implement administrative, database, and digital document systems and processes that provide enrollment management with well-organized, inclusive, visible and strategic data that enables it to function effectively and strategically. Manage, maintain, implement, and provide ongoing maintenance for all enrollment inquiry and application processing, national and international, as it relates to document and data input, output, import, export, process, evaluation, and dissemination. Collaborate with other campus offices that impact student enrollment.
  • Manage initiatives that support administrative and technical operations, marketing, and communication. Assist in the design, implementation and oversight of enrollment area databases and customer relationship management tool(s), including data integration procedures, for timely processing and accurate reporting.
  • Manage reporting software tools and continually support reporting development and enhancement. Develop, use, and provide ongoing maintenance for external vendor data collection and extraction methods and processes
  • Streamline departmental processes that remove student obstacles, improve turnaround time, and drive new student enrollment, while also maintaining a focus on the highest level of accuracy and efficiency. Strongly focus on automation initiatives while decreasing the need for manual processing. Complete mail fulfillment of undergraduate admissions decision letters and graduate decision emails.
  • Other duties as assigned.
Preferred Qualifications:

Master’s degree preferred.

Required Application Documents:

Resume, Cover Letter, & 3 Professional References

About Marist College:

Located on the banks of the historic Hudson River and at its Florence, Italy campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist educates approximately 5,000 traditional-age undergraduate students and 1,200 adult and graduate students in 53 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees, and also Doctor of Physical Therapy and Physician Assistant programs. Marist is consistently ranked among the best colleges and universities in America by The Princeton Review (Colleges That Create Futures and The Best 386 Colleges), U.S. News & World Report (3rd Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and others. Marist’s study abroad program is ranked #2 in the nation by the U.S. State Department’s “Open Doors Report” and has also received the Senator Paul Simon Award for First Year Abroad programs in Italy and Ireland. Marist’s Joint Study partnership with IBM, which began in 1988, has brought the College the kind of world-class technology platform typically found at leading research institutions. To learn more, please visit https://www.marist.edu/about

Type of Position:

Full-time

Classification:

Administrative

Months per Year:

12-month

Work Schedule:

M-F 8:30AM-5:00PM

Hours per Week:

37.5

Location:

Marist College Main Campus

Number of Position Openings:

1

Equal Employment Statement:

Marist College is committed to creating a diverse workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the College will strive to achieve the full and fair participation of minorities, women, people with disabilities, and any other protected groups found to be under represented.

Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups. The College will review its employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated. The College will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.

Marist's policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by the College. It shall be considered a violation of College policy for any member of the community to discriminate against any individual or group with respect to employment or attendance at Marist College on the basis of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, veteran status, or any other condition established by law.

Advertised: August 08, 2022 Eastern Daylight Time
Applications close:

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