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Inquiry Specialist

South University
Pennsylvania, United States
Salary Not Specified
Posted Date
Aug 8, 2022

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Position Type
Administrative, Academic Affairs, Adult & Continuing Education Programs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Monday, August 8, 2022 What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.

Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students' skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.

Visit today to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow.

South University, the right direction for a brighter future.






Tuition Assistant Program

Long/Short Term Disability

Life Insurance

Employee Assistance Program

401K Match

Generous Paid Time Off

12 Paid Holidays

* includes domestic partner coverage


The Inquiry Specialist is responsible for timely distribution of student inquiries through our electronic distribution system and maintaining accurate and complete data for inquires provided by third party marketing partners. Support Admissions staff with activity processing for reassigned inquiries. Provide clerical/administrative support as needed. Incumbent must assure that the South University philosophy: quality service, development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion is considered in carrying out the duties and responsibilities of this position. This position is a remote position.


  • Organize and process new student inquiries using proprietary software.
  • Research duplicate inquiries to assure that the inquiry is properly assigned.
  • Assure that inter-school inquiries for prospects best served by a ground school environment are properly referred or that prospects referred from other schools are assigned to Online Admissions staff on a timely fashion.
  • Trouble-shoot inquiry and activity problems for the Admissions department.
  • Generate reports from the student database.
  • Responsible for transferring and reassigning inquiries between ADA's.
  • Maintain security and integrity of inquiry distribution process.
  • Other duties as assigned

  • Bachelor's degree required
  • At least one year of administrative experience
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills with supervisor and staff positions.
  • Strong computer literacy skills with the Microsoft Office Suite.
*Must have flexible hours - Monday thru Friday 10 am - 6 pm EST and some Saturdays 9 am - 1 pm are required.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Other details Job Family All Positions Telecommute % 100 Required Education Bachelor's Degree
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