Admissions Counselor, Worldwide Campus

Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University’s Worldwide Campus is hiring an admissions counselor. This position is located at our headquarters in Daytona Beach, Florida.

The Worldwide Campus admissions office handles 17,000 applications and more than 20,000 supporting documents annually for 125+ Worldwide and Online campus locations. The Admissions Counselor is the first point of contact for all applicants and plays a vital role in the overall success and continuing growth of Worldwide.

The Admissions Counselor must possess excellent verbal and written communication skills with the ability to clearly convey information to applicants, campuses, and other constituents. Independent judgment and decision making skills are critical for rendering admission decisions. The Admissions Counselor must possess technical expertise in Campus Solutions, the university’s student information system, imaging system, CRM system and other university software and applications. The Admissions Counselor must possess in-depth knowledge of both domestic and international admissions requirements. This individual must quickly and adeptly transition between working with undergraduate and graduate, degree and non-degree, civilian and military, new and transfer, transient, and certificate seeking applicants.

Responsibilities include analyzing applications for accuracy, determining documentation required for admission and evaluation purposes, the ability to read and interpret a wide variety of transcripts and military documentation. The Admissions Counselor is in continuous communication with applicants and responsible for adhering to departmental standards of turn-around time, prioritizing, balancing workload and must have attention to detail. This individual must remain current and aware of all university and worldwide admissions policies and procedures, worldwide degree programs, minors, and specializations. Be expected to counsel applicants on differences between degree programs and answer other questions such as transferability of credit, CLEP/DANTES, licenses, modalities of learning, etc. The Admissions Counselor must have expertise in all areas of admissions as well as general knowledge of other enrollment management areas, to include financial aid, Veterans affairs, the office of the registrar, etc. This individual is also expected to have general knowledge of their residential counterparts and find the best fit for the individual applicant.

Position requires knowledge of and enthusiasm for the University’s mission and niche in higher education and support academic quality in our teaching and learning environment. This individual will participates as a team member and support our team environment.

Applicant Outreach, Updates & Decision Making

• Managing the timely and effective follow through on processing of applications via various admissions systems
• Counseling applicants on admission criteria and other critical factors in the educational decision process
• Conducting initial outreach to every applicant via email and phone; send postcards to applicants outside of the US
• Verifying degree programs, minors, and specializations selected are available at chosen location
• Updating and coding application data in the student information system, imaging and CRM system, to include external education, military status, to do list items, sending update emails, forwarding files for an admission decision, and more
• Utilizing various admissions systems to properly identify an applicant’s status and action needed when processing documentation, to include transcripts, military documentation, advanced standing credit, licenses, etc…
• Confirming accreditation of other institutions and calculation of CGPAs · Ensuring all information on application is accurate, and that all systems are updated and coded properly
• Using critical thinking skills to determine if an applicant is admissible to the University; determine if additional documentation is needed to consider an applicant for possible conditional admission
• Remaining up to date on program-specific admissions requirements, above and beyond standard requirements, to determine applicant eligibility

Applicant Follow-Up

• Following up on incomplete applicant files monthly, and as needed, to move applicants from applied to admitted
• Answering escalated calls and inquiries from 3rd party monthly incomplete applicant campaigns
• Responding to campus cases and inquiries to resolve applicant issues
• Working with admissions student assistants to complete files

Applicant Support

• Building relationships with and communicating with campuses to ensure consistent messaging to applicants
• Working in coordination with other Worldwide and University departments to include, but not limited to the Office of the Registrar, Financial Aid, Veterans Affairs, Student Affairs, Career Services, Online Campus Staff, Campus staff, and residential admissions office counterparts, to ensure applicant needs are met
• Preparing files for monthly ASAC meetings, as needed
• Attending monthly admissions training sessions, and other Worldwide townhall meetings, faculty/degree program trainings, as needed
• Taking advantage of internal and external training opportunities to improve skillset and continue providing superior student services
• Cross-training with other departments, as needed
• Completing special projects as assigned
• Attending admissions-related conferences, when available

Qualifications

• Bachelor's degree in Education, Business, or other related field.
• At least one year of customer support experience, preferably in higher education
• Comfortable working in a fast paced, detail oriented role that processes a high volume of applications with accuracy

Required Skills, Knowledge, Abilities:

• Excellent verbal and written communication skills with the ability to effectively communicate with varied constituencies
• Ability to exercise good judgment
• Ability to represent university in a professional manner
• Possess a level of comfort with complexity and ambiguity
• Willingness to learn
• Provide excellent customer service to students, co-workers, staff, faculty and others
• Ability to contribute to a team environment
• Develop cooperative working relationships
• Resourcefulness
• Initiative and flexibility
• Sense of humor
• Excellent organizational skills
• Ability to prioritize
• Ability to learn and practice new technologies
• Ability to problem solve
• Maintain a positive and professional demeanor
• Possess analytical skills