Associate Director, Student Center Reservation Services

Position Information

Posting Details


Posting Number
046668

Position Title
Associate Director, Student Center Reservation Services

Number of Vacancies
1

School/College/Division/Institutes/Centers
43 - Business Operations

Primary Department
H4308-Student Center Administration

Working Conditions
Wayne State University is a premier, public, urban research university located in the heart of Detroit where students from all backgrounds are offered a rich, high quality education. Our deep rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities preparing students for success in a diverse, global society. WSU encourages applications from women, people of color, and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.

Wayne State University requires all students, faculty and staff to be fully vaccinated against COVID-19 with limited exceptions. Learn more at:WSU Covid-19 Website

Please visit our Student Center Website:Student Center Website

Essential Functions (Job Duties)
JOB PURPOSE:
Functions as the senior leader in management in the Director's absence. Provides overall management and direction to the Student Center Reservations team, which is responsible for the reservation and event planning needs of the Student Center, Community Arts Auditorium, St. Andrews Hall and all other locations managed by Student Center staff. Supervises all reservations staff. Reports to Director, Student Center & Div Marketing.

ESSENTIAL FUNCTIONS:
Functions as the senior leader in management and operations of the Student Center in the Director's absence. Responsible for the management, facility, operational, financial, supervisory, customer service and student development functions of the Student Center and associated spaces and events.

Supervises two Event Sales Representatives. Provides overall leadership and direction to staff. Sets expectations & focus, assigns duties, delegates ‎‎responsibilities, evaluates activities, prepares performance ‎appraisals & professional development plans. Provides coaching, mentoring and teaching. Manages the ‎‎administrative process for assigned staff including hiring, ‎promotions, terminations, disciplinary procedures, and ‎and salary ‎‎adjustments. Provides ongoing performance feedback, goal setting, and development plans for staff. ‎‎‎Plans for future staffing needs. Provides timely communications to staff.
Also indirectly supervises 10+ student staff members. Monitors their work activities, provides training and feedback, and set expectations to utilize their abilities to the fullest extent.

Oversees Student Center sales and reservations with Student Center Administration clients to build guest relationships and effective client maintenance. Prepares daily reports for operations staff for room set-up and preparation. Monitors expenditures.

Manages the Emergency Medical Services configuration training and setup for all Student Center-managed spaces. Provides Emergency Medical Services administrative support to other campus partners including the medical campus.

Works closely with the Student Center Operations staff to contribute to the overall management of the Student Center. Provides feedback on the reservation process and helps set policies and procedures for the operations and reservations staff to effectively operate the building and provide excellent customer service.

Assist in the development and implementation of Student Center strategic plan, objectives and tactical plans, policies and procedures. Monitors work activities and resources to make sure established goals and objectives are achieved.

Performs other related duties as assigned.

Work Context:
Job Reports to: Director
Leadership Accountability: Develops strategic plans and interprets policy
Supervisory Accountability: Supervises professionals and non-managers
Organizational Accountability: Manages sub-unit of a department
Financial Accountability: Monitors expenditures
Customer Accountability: Interfaces with customers outside the department
Freedom to Act: Subject to general input from supervisor

Unique Duties

Qualifications
EDUCATION:
Bachelor's degree
Requires a Bachelor's degree in Business, Management or a related field from an accredited college or university. Candidates with an equivalent combination of education and experience may be considered.

EXPERIENCE:
Specialist (minimum 5 years of job-related experience)
Requires 5 or more years of experience managing sales and reservations, preferably in a higher education environment

Preferred Qualifications

Testing Requirements
Not Applicable

Test Scheduling

Job Type
Full-Time

Job Category
Management

Duration of Posting

Fiscal Year of Job Open Date
2022

Job Open Date
(When job is posted in the system)
08-05-2022

Job Close Date
(or until suitable candidate is found)
08-12-2022

Is this position reposted?
No

Reposting Reason:
None (New Posting)

Application Information

Background Check Requirements
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting to work. If you are offered employment, the University will inform you if a background check is required.

Instructions for submitting your application:

Represented Position Message


Funding/Salary Information

Salary (Minimum)
(Non-Academic Only)
$65,000

Salary (Hire Max)
(Non-Academic Only)
$79,560

Salary (Maximum)
(Non-Academic Only)
$90,000

Hourly Rate
(Non-Academic Only)

Salary Range
(Academic Only)

Is Position Bump Ineligible?
(Non-Academic, Represented positions only. Select 'No' for Academic. Select N/A if Non-represented.)
**NOTE: If 'Yes' is selected, then this is a Bump Ineligible Position (BIP). The person who bids or hires into this 100% grant funded position has no bumping rights upon grant expiration or in a reduction of force.
N/A