The Boston University Libraries are seeking a Library Systems Analyst to ensure effective utilization of the core library systems and integrations to provide excellent digital services to the library’s user communities. Reporting to the Director for Library Technology and Discovery Services, this position provides technical support for the administration of BU’s integrated library system (Alma) as it is employed across functional areas of the Libraries. The LSA serves as a principal contact with the library’s campus partners around systems integrations projects and service improvements, such as for authentication and user management.
The LSA augments the libraries’ staff abilities to work effectively with its ILS and related systems in areas including metadata management, collections, fulfillment, users, resource sharing, and analytics. By observing and employing principles and practices of service design, the LSA collaborates with colleagues in the Library Technology and Discovery Services department and across the libraries to continuously improve processes to meet evolving staff and patron needs. The LSA prepares reports and provides support for connectors and other cross-platform integrations. The LSA provides insight and guidance around potential new services and systems for the libraries based on industry trends and updates from partner organizations.
Administer integrated library system
- Provide technical support for Alma integrated library system across functional areas, primarily for system administration and integrations.
- Coordinate configurations and processes across libraries on campus.
- Track product releases and new functionality, advising and implementing new solutions across library units.
- Report and follow through on resolving issues with vendor customer support.
Process analysis and service design
- Collaborate with library units on best approaches to services and processes utilizing library systems, integrations with campus IT solutions, and potential new vendor systems.
- Analyze existing and potential new workflows between internal staff processes and patron services.
- Guide and implement solutions though library systems and integrations.
- Advise and implement solutions using appropriate platforms such as ILS, course readings, SpringShare web services, applications and services provided by IS&T.
Technical contact with Campus IT management (IS&T)
- Serve as primary technical contact with BU Information Services & Technology (IS&T) for integrations between library systems and IT, such as for patron information, authentication, courses, and financial data.
- Coordinate with library stakeholders around functionality and projects in these areas.
- Provide secondary support for authentication and resource sharing systems in coordination with library units and IS&T.
Analytics and reporting
- Design and produce reports, dashboards, and other analyses in collaboration with LTDS and library units to assess impact of usage of library digital resources and collections.
- Integrate analytics into web and technology workflows for user experience research and continuous improvement.
- Pursue integrations and connectors across platforms and university supported systems.
Professional development and engagement
- Develop and follow through on personalized professional development plans.
- Network and represent the libraries in local and national communities for the library systems and technology.
- Master’s degree in library and information science or related field, information systems, or field related to the administration of systems and data for organization and delivery of online information.
- 2-3 years of experience in managing library systems and electronic resources or any equivalent combination of experience, training, and/or education.
- Experience as a user with one or more functional areas within an integrated library system (e.g., Alma), preferably including system administration.
- Working knowledge of metadata formats, standards, and exchange protocols such as MARC, Dublin Core, linked data, OAI-PMH, XML.
- Ability to develop procedures, workflows, create and maintain documentation.
- Ability to think systematically to analyze issues and provide solutions.
- Ability to work well both independently and collaboratively in a rapidly changing and diverse campus environment.
- Experience in customer service or technical support for software applications, online resources, web technologies, or library operations.
- Ability to create analytics reports, including knowledge of SQL, and familiarity with tools such as Power BI.
- Familiarity with authentication methods for access to resources, including EZProxy.
- Experience leading and collaborating on projects across multiple organizational units, including central IT.
- Comfort with providing training and guidance to colleagues on best practices for workflows and processes.
Boston University Libraries is a learning organization that supports the work of BU librarians, archivists, and information and subject specialists to seek and share knowledge, practices, and perspectives that advance library services to the university community. Embedded in numerous vibrant regional and national library and information specialist networks, the Boston University Libraries are active members within the Boston Library Consortium, the Association of Research Libraries, and the Coalition for Networked Information, and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities.
Through the Libraries, BU also is a member of the Association of Research Libraries (ARL), the Coalition for Networked Information (CNI), the Northeast Research Libraries Consortium (NERL), HathiTrust, the Boston Library Consortium (BLC), the Eastern Academic Scholars’ Trust (EAST), the OCLC Research Library Partnership, the Scholarly Publishing and Academic Resources Coalition (SPARC), and the Higher Education Leadership Initiative for Open Scholarship (HELIOS).
Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with two primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges.
For consideration, please submit a cover letter and resume/CV. Application review will commence August 29, 2022 and continue until the position is filled.