Technology Support Consultant, School of Business

Position Details

Position Information

Position Title

Technology Support Consultant, School of Business

Position Number

001207

Position Summary

The Technology Support Consultant ( TSC ) for the School of Business ( SOBU ) is responsible for ensuring the availability, reliability, and integrity of the technology and software used by the SOBU to support a variety of databases, enterprise data, and system services SOBU faculty, students, and staff access daily. The TSC provides direct support for all technologies used by SOBU faculty in the classroom and course delivery to provide instruction and assistance to students.

Essential Job Functions of Position

• Serves a lead role in the acquisition, course setup, and classroom support of new technology (may include technologies such as AWS cloud computing, D2L learning management system ( LMS ) integrated content from publishers’ online learning systems, video technology and other software) to deliver SOBU courses. Determines what hardware, software or system operating requirements are needed.

• Develops and presents group and individual instruction on computer use, related hardware and software to help users learn about and expand their technology capabilities. Supports instructors on usage, updates, lesson development, and problems encountered with the use of class technologies. Serves as lead investigator and technology advisor to faculty and staff. Works with course instructors to acquire and manage datasets for class projects.

• Ensures the reliable availability and integrity of the SOBU’s network’s databases, enterprise data, and system services offered. The TSC is responsible for maintaining, supporting, and optimizing the cloud infrastructure for efficiency.

• Surveys students, faculty, and staff to identify technology needs and preferences. Conducts research to identify available resources and evaluates alternatives to determine additional equipment, software, and peripherals to enhance SOBU’s technological capabilities.

• Researches technology trends and identifies solutions to enhance the SOBU computing experience and environment and assists in the strategic planning regarding ITS related issues. Performs cost/budget analysis on possible acquisitions as a basis for reports and budget requests. Presents recommendations to appropriate staff and follows university procedures to initiate requests for approved purchases. Initiates and maintains vendor contacts, ITS interface, and manages licensing and contracting. Serves as School technology liaison with Washburn ITS and serves on relevant School or University Committees.

• Recruits, trains, schedules, and supports student tutors who serve as lab/course tutors.

• Maintains currency in current technologies and applications through training and education.

• Performs additional job-related duties as assigned or as appropriate.

Non-Essential Job Functions of Position

Education and Experience

• Bachelor’s degree in a technology-oriented field (such as information systems, computer science, data science, data analysis or technology administration, engineering, math) and one of year experience providing technical support, and server/network administration; or an equivalent combination of education and work experience.

Knowledge, Skills & Abilities

• Effective interpersonal and communication skills
• Expert user of Windows 10 and Microsoft Excel

Preferred
• Knowledge of Microsoft PowerBI, Tableau, Altreyx, and some RPA applications
• Programming knowledge for database Structured Query Language ( SQL )
• Training or teaching experience
• An interest in working with college students
• Willing to become a certified trainer for using the business simulation of HEC ERPsim and Cortina ( SAP / ERP system)
• Familiarity as an instructor/user with a learning management system such as D2L
• Programming experience in one or more current computer programming languages (preference given to Python, Java/JavaScript, with other languages of interest including Microsoft DAX, Visual Basic, C++, Go, etc.)
• Database administration skills as MySQL user and admin, and Microsoft SQL Server database administration
• AWS (Amazon Web Services) Administration experience or expected to work towards earning entry-level Foundational “AWS Certified Cloud Practitioner” certification per job requirements
• Experience using an ERP system such as SAP R/3 or S4 HANA, or Microsoft Dynamics
• Familiar with Apple Mac operating systems to assist students

Licenses, Certifications & Registrations

Additional Requirements (e.g. Physical Demands)

Campus Security Authority

No

Special Instructions to Applicant

Advertised Pay

Competitive

Work Schedule

Regular Business Hours

Benefits

• After completing one year of service in a benefits-eligible position, the University will contribute an amount equal to 10% of base pay into an employee’s defined contribution plan with TIAA .
• After one year of continuous employment, eligible employees may officially enroll in University courses for credit or audit without paying applicable tuition and fees. Law School Courses excluded.
• For an overview of the excellent benefits package, Washburn provides employees visit Washburn benefits.

Full-time/Part-time

Full Time

Average Hours per Week

40

Months per Year

12

FLSA

Non-Exempt

FTE

1

EEO Statement

Washburn is an EOE and is dedicated to providing a student-centered and teaching-focused academic and work environment. We seek candidates who are committed to Washburn’s efforts to create a campus climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented and/or marginalized in higher education.

Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

Posting Detail Information

Posting Number

S0433P

Background Check Required?

Yes

Driving History Checked?

No

Drug Screen Required?

N/A

Anticipated Start Date

Position End Date (if temporary)

For earliest consideration apply by

08/05/2022

Posting Close Date

Open Until Filled?

Yes

Quick Link for Direct Access to Posting

https://washburn.peopleadmin.com/postings/5047
Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents