Ticketing Supervisor
- Employer
- Chapman University
- Location
- California, United States
- Salary
- Salary Not Specified
- Date posted
- Aug 3, 2022
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Job Details
Posting Details
Position Information
Position Title
Ticketing Supervisor
Position Type
Staff
Job Number
SA3772122
Full or Part Time
Full Time
Employee Status
Regular
Posting Date
08/03/2022
Position Summary Information
Job Description Summary
The Ticketing Supervisor is responsible for supervising university events. This position is responsible for providing a high level of ticketing customer service to patrons in person, via email and chat, on the phone, and at events for the entire university.
Responsibilities
Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, credit check, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Minimum Number of References
3
Maximum Number of References
3
Pre-screening Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Position Title
Ticketing Supervisor
Position Type
Staff
Job Number
SA3772122
Full or Part Time
Full Time
Employee Status
Regular
Posting Date
08/03/2022
Position Summary Information
Job Description Summary
The Ticketing Supervisor is responsible for supervising university events. This position is responsible for providing a high level of ticketing customer service to patrons in person, via email and chat, on the phone, and at events for the entire university.
Responsibilities
- Responsible for taking customer orders via phone, chat, mail, and in-person during regular ticketing hours to ensure customers are receiving the highest level of customer service and a consistent experience every time they interact with the Ticketing Services office.
- Coordinate logistics and provide ticketing supervision and customer service at university events including frequent nights and weekends.
- Responsible for printing and mailing/distributing tickets on a regular basis.
- Build events, landing pages, price charts, promotion codes, and other event details. Test and troubleshoot system components within AudienceView.
- Continual database cleanup within the AudienceView ticketing system.
- Responsible for safe cash handling, cash auditing, and adhering to and enforcing PCI compliance policies.
- Create and lead regular training sessions for new users of the system on a regular basis, including student workers.
- Maintain training material documentation.
- Supervise student workers during office and event shifts.
- Assist with ongoing reporting requirements for university events.
- Perform other duties as assigned.
- Bachelor’s degree or equivalent education or experience related to the duties and responsibilities specified.
- Ticketing Experience, especially in a supervisory or leadership capacity.
- AudienceView or other ticketing software experience.
- Extremely strong attention to detail.
- Ability to work frequent nights and weekends.
- Strong attention to detail and accuracy.
- Time management and organizational skills. This includes the ability to work on several tasks during the same time period, the ability to prioritize responsibilities, the ability to respond to shifting responsibilities, and the ability to complete assigned duties in a timely manner.
- Reliable transportation.
- Working knowledge of event-related University policies and procedures.
Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, credit check, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Minimum Number of References
3
Maximum Number of References
3
Pre-screening Questions
Required fields are indicated with an asterisk (*).
- Please explain your interest in this position.
(Open Ended Question)
- Please explain your relevant experience.
(Open Ended Question)
Required Documents
- Resume
- Cover Letter
Company
Founded in 1861, Chapman University is a nationally-ranked private university in Orange, California, about 20 minutes away from Pacific Ocean beaches. Whether you're a scientist or a screenwriter, Chapman University’s close proximity to industry leaders will propel you and jumpstart your career..
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