Medical Assistant

We are seeking a Certified Medical Assistant who will handle administrative/clerical and clinical aspects of the participant encounter at the Institute for Clinical Translational Institute (ICTR), Adult Clinical Research Unit (CRU) located on the East Baltimore Campus in Blalock 3.

Specific Duties & Responsibilities:

Unit Operations: In close partnership with the Research Study Team assures smooth and efficient patient flow and clinical operations.

• Offer friendly, courteous, and confidential assistance to every participant to ensure that the participant has a positive experience while at the ICTR, Adult Clinical Research Unit located on the East Baltimore Campus in Blalock 3.
• Cross train in registration and scheduling activities. Substitute as needed
• Work with JHH Admitting to coordinate Osler-5 in-patient admissions and schedule the visits in EPIC.
• Work with study teams to obtain accurate pre-registration information.
• Verify and enter pre-registration and insurance information into the computer system (if study visit includes standard of care procedures) and prepare daily printed schedules.
• Carry out duties and responsibilities with limited supervision. Make decisions and establish work priorities on essentially procedure-oriented operations.
• Arrange or assist in arranging patient transportation. Answer phones and provide routine information to callers.

• Manage incoming and outgoing faxes.
• Displays responsible behaviors, communicates effectively to others, and functions as a member of the healthcare team.
• Functions under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• Reports to the Research Nurse Manager, who is responsible for administrative supervision, staff development, and orientation of the to the area’s policies and procedures.
• Demonstrates problem-solving skills as they relate to participant care activities.
• Demonstrate competency in all skills related to the performance of patient care.

• Assists patients to the exam room and prepares patients for examination.
• Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Stocks and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens. Recognizes patient care trends affecting unit supplies and notifies clinic manager.
• Operates clinical equipment according to equipment procedures, including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems regularly.
• Reports findings to appropriate person or arrange for repairs as required.
• Ensures that soiled linen, needle containers, and potentially infectious waste are appropriately disposed of and removed from the clinic and exam area according to the infection control guidelines.

Clinical: Participates in the care of the research patient, under the direct supervision of the Physician and in collaboration with the healthcare team.

• Collects patient information and assessment data. Obtains and records patient’s vital signs: temperature, pulse, respiration, blood pressure, weight, and height in EPIC and completes study provided source documents.
• Performs study-specific procedures, interviews, data collection.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition to study team and records on appropriate documentation forms in a timely manner.
• Confirms and clarifies study orders before implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Under clinical supervision, performs delegated procedures familiar to research in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
• Assist study teams in identified patient. procedures/treatments/examinations (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety.
• Appropriately obtains and manages specimens, including labeling, form completion.
• Performs quality control for point of care waived testing.
• Recognizes emergencies and implements emergency procedures according to clinic guidelines. Administers first aid, CPR and maintains emergency equipment and supplies.
• Performs subcutaneous and intramuscular injections.
• Performs phlebotomy, urine sample collection, and process lab samples.
• Inserts peripheral IVs and obtain blood draws from IV access device.
• Administer questionnaires and record data for investigators'.
• Enter data into established databases..
• Serve as liaison between investigator and IRB for administrative matters.
• Administer standard psychometric/ neuro-psychometric battery of tests, and score results.
• Set up tools and procedures for data collection and study processes.
• Prepares participants for and assist in clinical procedures.
• Perform ecgs.

Other Responsibilities in Medical Assistant Role:

• Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs.
• Acts as a resource for the PSC/Medical Assistant
• Participates in staff meetings by providing constructive input and facilitating problem-solving.
• Identifies opportunities for performance improvement and provides input for the development of solutions.
• Identifies and uses a variety of resources to validate participant care decisions.

Age Specific Care:

• Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in her/his assigned service area. The required skills and knowledge may be gained through education training or experience
• Adult: 18—64 years of age
• Geriatric: 65 and older

Minimum Qualifications (Mandatory):

• High School Diploma or GED required.
• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee.
• Current CPR certification by the American Heart Association or the American Red Cross required. Must maintain MA and CPR certification/registration during duration of employment in this position.

Preferred Qualifications:

• Experience using EPIC.
• A minimum of two years work experience in a similar service oriented industry.
• Experience working within a research setting.
Some college coursework. Knowledge of medical insurance coverage preferred.

Special Knowledge, Skills & Abilities:

• Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
• Medical terminology.
• Basic computer skills.

Technical Qualifications or Specialized Certifications:

• Certification in appropriate skills groups must be obtained during the introductory period.
• Must maintain MA and CPR certification/registration during duration of employment in this position.

Physical Requirements:

• Sitting in a normal seated position in office setting.
• Standing and/or walking for extended periods of time.
• Lifting and/or assisting patients during evaluations within crowded clinical environment.
• Reaching by extending hand(s) or arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Communication skills using the spoken word.
• Ability to see within normal parameters.
• Ability to hear within normal range.
• Ability to move about.

Classified Title: Medical Assistant
Role/Level/Range: ACRO40/E/02/CB
Starting Salary Range: $20.00/hr (commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:00 am-4:30 pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: ​​​​​​​SOM ICTR Inst Clin Translational Resrch
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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