Assistant Director of Student Services

Auto req ID

59409BR

Job Code

S0357P FSS Student Servics Officr III

Location

USA - MA - Cambridge

Business Title

Assistant Director of Student Services

Sub-Unit

------------

Salary Grade

057

Time Status

Full-time

Union

00 - Non Union, Exempt or Temporary

Additional Qualifications and Skills

• Master’s degree in relevant field (preference given to higher education, counseling, social work, or similar)
• Relevant work experience in educational guidance, social work, or counseling
• Crisis management skills, experience being on-call and implementing emergency protocols
• Experience working with diverse students
• Skilled at facilitation, public speaking or presenting for large/small groups
• Ability to learn and utilize Maxient or other CRM case management systems
• Knowledge of Microsoft Office Suite, advanced excel skills
• Able to work with diverse students, colleagues, clients and external organizations
• Excels at organization, time and priority management, and communication skills (both written and verbal)

Additional Information

COVID Vaccine Policy: The University requires all Harvard community members to be fully vaccinated (primary series) against COVID-, as detailed in Harvard’s Vaccine & Booster Information . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ .

Department

Graduate School of Arts and Sciences

Pre-Employment Screening

Education, Identity

Job Function

Faculty & Student Services

School/Unit

Faculty of Arts and Sciences

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Working Conditions

• This position will be based in Cambridge, MA and will require a weekly on-campus presence. Individual flexible and hybrid work options for this role will be discussed during the interview process.
• Work is performed in an office setting
• May be required to work nights and weekends

Position Description

Please note, the outlined Typical Core Duties may describe the purview of the Office of Student Affairs and the Office of Student Services in its entirety. The Job Specific Responsibilities below explain the particular duties of the Assistant Director role.

The Assistant Director of Student Services reports to the Director of Student Services at Harvard’s Graduate School of Arts and Sciences (GSAS). This position also works closely with the Program Coordinator and with the Student Affairs Team to support the GSAS mission. This position is in frequent contact with the Dean of Students, faculty and staff in academic departments and GSAS staff, to support students. The Assistant Director also collaborates with Student Affairs, Title IX, Residential Life, GSAS Student Center, as well as GSAS leadership, and campus and community partners (HUPD, CAMHS, AEO, ARC, and more).

Duties include, but are not limited to, the following:

Coaching & Advising:

• Coaches/advises students (as well as faculty and staff) on matters related to student concerns, resource referral, and provides ongoing case management.
• Independently facilitates problem-solving for high levels of personal and academic concerns.

Case Management, Planning, & Assessment:

• Updates/creates records/reports in student information system of student meetings, provides ongoing case management, tracks data, excels at email communications, and creates action plans associated with individual students.
• Maintains excellent documentation. Understands University policies and protocols and exhibits confidence of when to consult. Researches best practices to create and update protocols as appropriate.

Care Advocacy & Relationship Building:

• Co-facilitates meetings (with the Director) with departmental faculty and staff and campus partners (Financial Aid, CAMHS, AEO, HUPD, ARC) for regular meetings concerning student trends, collaboration, projects, and case management.
• Advises faculty, staff, and partners to determine action steps for student support.

Crisis Management:

• Deep understanding of University and community resources. Serves in an on-call capacity to respond to HUPD/HUHS as needed and independently navigates crisis response.
• After-hours response to urgent concerns while exercising expert level decision-making and highly-skilled judgment calls to determine next steps and communication to leadership.

Crisis Prevention:

• Preventive care including presentations and initiatives for students, student leaders, faculty, and staff.
• Coordination with internal and external stakeholders to ensure appropriate referrals are made and deliver strong presentations to increase contact with the office for student support.
• Independently researches best practices and, at the discretion of the Director, implements initiatives to further the mission of the office.

Strategy & Other Duties as Assigned:

• Contributes to the strategy of the Office along with Director. In the absence of Director, would step into supervisory role of Program Coordinator and may represent Director at meetings.
• Works on independent daily tasks and divisional projects, other duties as assigned (e.g., GSAS Welcomes, supporting departmental and divisional initiatives, etc.).

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.