Director of Student Financial Services

Job Title: Director of Student Financial Services (Admin Organizational and Business Effectiveness Director)

Job ID: 24169

Location: Brooklyn College

Full/Part Time: Full-Time

Regular/Temporary: Regular

POSITION DETAILS

Brooklyn College invites applications for a Director of Student Financial Services. Reporting to the AVP for Student Financial Services, the Director of Student Financial Services is responsible for the seamless integration between the offices of the Bursar, Financial Aid, and Scholarships. The Director will oversee major projects such as the implementation of the EAB platform for the Student Financials area and will work closely with the recruitment and retention teams to ensure clear and consistent delivery of Student Financials information.

In addition to the CUNY Title Overview, the Director of Student Financial Services duties include but are not limited to:

• Management of a staff of professionals to advance the mission of the Student Financials area
• Oversee the activities of the Student Financials Call Center and its staff
• Recommend, develop, update and implement procedures and document related changes and processes
• Serve as the strategic planning and assessment liaison lead for the area. Lead the implementation of the EAB platform for advising appointments in the Student Financials area
• Develop and implement procedures, reports, and queries to facilitate various SFS related processes. Document the newly created Student Financials process in its entirety
• Develop and recommend process improvements. In consultation with the financial aid advisement team, map out, refine, and document the advisement process
• Manage the development and ongoing assessment of a Service Excellence initiative for the area
• Manage the coordination of monthly area updates to ensure transparency and effective communication across the area
• Develop area wide training and professional development. Facilitate trainings
• Manage the student financials social media presence
• Provide student financial information to prospective and continuing students. Work closely with the recruitment and retention team and attend admissions events
• Work with the data analytics office to provide dashboards and data to document progress on various projects
• Coordinate outreach in the form of calls, presentations, etc., to various student groups as needed
• Other duties as assigned

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.

QUALIFICATIONS

Bachelor's degree and eight years' related experience required.

Preferred

• Supervisory experience in Bursar and/or in Financial Aid
• Experience managing a team required
• Experience working in a higher education institution required
• Attention to detail and organization required
• Ability to work across areas and divisions effectively
• Excellent written and oral communication skills required

CUNY TITLE OVERVIEW

• Leads initiatives to develop and implement improvements to management and administrative practices and systems.
• Serves as a consultant to management in investigating current situations and in identifying the scope of the problem and potential solutions
• Conducts studies and reviews to design organizational or systems improvements, developing appropriate measurements and goals
• Serves as a change management leader in implementing major organizational or systems improvements; develops and executes implementation plans, reporting results and issues to management
• Develops and implements training, communications, ongoing task forces and teams, and other support to maintain and build on results
• Performs related duties as assigned.

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.  We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.  Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting from outside our system, please visit https://cuny.jobs/brooklyn-college/new-jobs/.

Applicants should provide a cover letter and resume in .doc or .pdf format.

CLOSING DATE

August 18, 2022

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply.  At CUNY, Italian Americans are also included among our protected groups.  Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.