Student Services Counselor

Job Summary

Drexel Central is a student's one-stop solutions center for issues related to financial aid, registration, billing, and student records. The Student Service Counselor is a frontline representative responsible for assisting students and their families with these questions through email, telephone, and in-person contact using a proactive, service-friendly, and professional approach.

Essential Functions

• Provide outstanding customer service to students and families. Assist students with finding appropriate solutions to financial aid, registration and billing needs.
• Appropriately link students to other services on campus.
• Ability to interact and serve university constituencies outside of Drexel Central while providing superlative customer service to them.
• Flexibility to work in all areas of Drexel Central in all its locations and with a variety of clients.
• Maintains knowledge of current university, state, and federal policies, procedures and deadlines associated with Drexel Central functions. Determination and resourcefulness to solve issues.
• Collect and review documents for accuracy and completeness.
• Participate in outreach activities as assigned including nights and weekends (both Saturday and Sunday).
• Serves clients in a prompt, cordial and professional manner.
• Serves and greets clients in Drexel Central with a smile and welcome.
• Information communicated to clients is professional, thorough, and accurate and clients' needs are fully addressed.
• Uses all university resources in a responsible manner and according to university policies and guidelines.
• The Student Counselor demonstrates an understanding of Drexel's Code of Conduct, HR policies, and commitment to integrity and ethical behavior by example in their day-to-day activities.
• Dependable in following through on commitments to clients and completing assigned duties.
• Follows supervisor's instructions.
• Complies with all university, state and federal regulations regarding the access and release of data.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s Degree or relevant business experience.
• Ability to lift up to 25lbs.

• Customer service affinity and skills alongside a strong desire to help students.

Preferred Qualifications

• 1 year of higher education experience.
• Ability to thrive in a fast paced and detail-oriented environment.
• Effective oral, written, listening and communication skills.
• Familiarity with computers and competency in navigating and performing data entry in a Microsoft Windows system; Banner experience.
• Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions; excellent mathematical and analytical skills.
• Ability to work independently and demonstrate initiative.
• A caring, compassionate, patient, and helpful personality alongside a desire to serve and help students, families, and related constituent organizations resolve issues or questions.

Location

University City, Philadelphia PA

Additional Information

This position is classified as Exempt with a salary grade of I. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised:Aug 1 2022 Eastern Daylight Time
Applications close:Sep 1 2022 Eastern Daylight Time