Administrative Support AST I

Classification Title:

Administrative Support Assistant 1

Job Description:

The Administrative Support Assistant 1 will serve as the first point of contact for all patients referred to the Northeastern Early Steps Program. This position will respond to calls from patients, physicians, and other community providers; schedule patients for initial eligibility evaluation appointments. This position will assign case manager to new referrals, enter demographics and patient information into the Statewide Data System, provide evaluation results to primary care physicians and maintain current referral forms for primary referral sources.

• Responds to telephone calls from referral sources which includes: identifies reason for referral with patient via conversations with patients/referral sources.
• Communicates with families the procedures and guidelines for referrals, answers questions, collects insurance documentation and demographic information; schedule patients for evaluation appointment based on identified concerns, and assign case manager. Mail out confirmation letters, maintain appointment schedule and update files.
• Enter demographics and patient information into Statewide Data System and verify Medicaid eligibility.
• Provide evaluation results to primary care physicians.
• Maintain updates and provide individualized referral forms to primary referral sources.
• Assign case managers

Expected Salary:

$15 to $17.34 per hour depending on education and experience.

Minimum Requirements:

High school diploma or equivalent and one year of relevant experience.

Preferred Qualifications:

• Associates degree and 2 years of clerical/customer services experience preferred, ideally i n a health care or education service pediatrics population.
• One year computer imputing data and reviewing patient demographic material preferred.

Special Instructions to Applicants:

This is a time-limited position. Time limited positions are based on circumstances, such as funding sources, which control the length of time for which the position is available.

Background Check is Required.

To be considered you must upload your Cover Letter, Resume/CV, and 3 References.

University of Florida College of Medicine – Jacksonville: Visit this link to watch the video.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No