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Client Technology Consultant I

Employer
Dartmouth College
Location
New Hampshire, United States
Salary
Salary Not Specified
Posted Date
Jul 29, 2022

View more

Position Type
Faculty Positions, Professional Fields, Vocational & Technical Fields, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Position Details

Position Information

Posting date

07/12/2022

Closing date

Open Until Filled

Yes

Position Number

1127655

Position Title

Client Technology Consultant I

Department this Position Reports to

Campus IT Support

Hiring Range Minimum

$22.93/hr

Hiring Range Maximum

$28.65/hr

SEIU Level

Not an SEIU Position

FLSA Status

Non-Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

M-F, 8:00AM-5:00PM

Location of Position

4 Currier, Hanover, NH, Hybrid Onsite-
  • This position offers a hybrid opportunity to work both remotely and onsite and therefore requires that the incumbent reside within a commutable distance to Hanover, NH.
Remote Work Eligibility?

Hybrid

Is this a term position?

No

If yes, length of term in months.

NA

Is this a grant funded position?

No

Position Purpose

The Client Technology Consultant I is responsible for providing operational support and consulting for client technologies used by Dartmouth students, faculty, and staff.

Description

Required Qualifications - Education and Yrs Exp

Bachelors plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities
  • Demonstrated ability to understand client perspective and deliver client focused service.
  • Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
  • Demonstrated effective verbal and written communication skills.
  • Demonstrated ability to collaborate and work effectively on teams.
  • Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
  • Self-motivated and able to work with limited supervision.
Preferred Qualifications
  • Experience working in an Academic environment.
  • Experience using IT service management software.
  • Familiarity with endpoint management concepts and tools.
Department Contact for Cover Letter and Title

Marlowe Frank

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID -19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment may result in Dartmouth in its sole discretion delaying your start date or rescinding its offer of employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles, or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy .

Additional Instructions

Quick Link

https://searchjobs.dartmouth.edu/postings/63960

Key Accountabilities

Description

Technology Support
  • Provides outstanding client service through support and consulting interactions with clients.
  • Provides core support for accounts and access.
  • Provides core technology support for computers, devices, and software.
  • Uses existing scripts and automation to provide technology and client support.
  • Uses endpoint management tools to support client computers and devices.
Percentage Of Time

75%

Description

Project Participation and Collaboration
  • Participates in testing, development, communication, and implementation of projects.
  • Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives.
  • Collaborates with colleagues to share information, build relationships, and accomplish shared goals.
Percentage Of Time

10%

Description

Training and Development
  • Proactively identifies and pursues training to develop subject matter expertise.
  • Works with colleagues to develop new knowledge, skills, and expertise.
  • Creates and maintains documentation for technical issues and knowledge.
Percentage Of Time

10%

Description

Performs other duties as required.

Percentage Of Time

5%

-

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--

Performs other duties as assigned.
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Talent Acquisition Consultant
    • AbilityJOBS
    • American Library Association
    • CareerBuilder
    • Chronicle of Higher Education
    • Chronicle of Philanthropy
    • Dartmouth College Employment Website
    • Glassdoor
    • Internal Employee Referral
    • HERC
    • Higher Ed Jobs
    • Indeed
    • Inside Higher Ed Jobs
    • LinkedIn
    • National Black MBA Association
    • Recruit Military
    • Prospanica
    • Valley News
    • Other (Please specify below)
    • Handshake
  2. If you answered 'Other' to the above question, please specify here

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. Curriculum Vitae
  2. Additional Document #1


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