Operations Manager

Position Title Operations Manager The Opportunity Under the direction of the Director of Student Life Business Administration (SLBA), the Operations Manager will oversee several operations within the SLBA portfolio. Operational oversite of, voluntary meal plan program, food vending contract, Blaster’s Basket food pantry, SLBA and Blastercard websites, RTD College Pass program, and marketing aspects of dining and bookstore contracts all fall within the scope of this position. Examples of the work include supporting the voluntary meal plan purchase process by assessing charges and reconciling any discrepancy with customers, daily maintenance of the vending contract which includes calling for services, ordering new services and reconciliation of the commissions received., updating the websites for the card office, food pantry and other sites related to the Student Life Business Administration Office, working with dining and bookstore contractors to develop marketing plans and managing the daily operations of the food pantry including maintaining inventory, working with relevant committees to improve food insecurities on campus, and making recommendations to improve the pantry. The Operations Manager will also perform the administrative duties of reconciling the RTD passes, processing Banner Affiliate forms, paying re-occurring invoices and receiving payments.  Responsibilities

VOLUNTARY MEAL PLANS PROGRAM

• Increase participation through marketing strategies by working with partners at Sodexo to create and distribute marketing materials for potential customers.   
  
  
• Processing the student account assessment for meal plans purchased. 
  
  
• Reconciling discrepancies from customers using computer systems to track payments, invoices, and determining if policies and procedures were followed, escalating cases to supervisor as needed.  
  
  

• Maintaining the campus card website which includes the voluntary meal plan portal. 
  
  

WEBSITE AND MARKETING

• Maintaining and updating the websites for the card office, food pantry and the other sites as needed. Collaborate with dining and bookstore contractors to create a marketing plan for each academic year.  
  
  

MANAGING THE FOOD PANTRY

• Managing the daily operations of the food pantry. This may include overseeing student workers, checking inventory, purchasing food and food supply items for the pantry, and ensuring quality food items are available in a clean and accessible manner. 

• Collaborate with student groups whose focus is student food insecurities. The Operations Manager will participate on campus committees that focus on food insecurities for students, working collaboratively to determine marketing strategies, pantry locations, and ensuring inclusivity and accessibility for pantry users.  
  
  

• Collaborate with other campus organizations that have food drives which support the food pantry such as campus Oregivers .  
  
  

ADMINISTRATIVE DUTIES

• Reconciling RTD passes and notifying RTD when passes expires 
  
  

• Process Banner Affiliate Forms for dining services and bookstore 
  
  
• Reconciling affiliate staff records with contractors and ITS 
  
  
• Paying re-occurring invoices for services like bottled water, plant maintenance and pest control 
  
  
• Receiving of payments, logging, and forwarding for deposit 
  
  
• Reconciling credit card transaction in Chrome River for the director and campus card manager 
  
  

VENDING CONTRACT MANAGEMENT

• Ordering new equipment as needs change on campus 
  
  

• Calling the vendor for service when machines are out-of-order 
  
  
• Reconciling the monthly commission checks 
  
  

Minimum Qualifications Bachelor’s degree in higher education, marketing & communications, business administration or other related fields. Five years of office administration will substitute for the bachelor’s degree. Preferred Qualifications

Education and Experience:  

• 2 years of higher education experience, specifically in auxiliary services or contract management 
  
  
• Ability to create and/or develop new web content and pages—including graphics—as well as the ability to populate and maintain websites.   
  
  

Knowledge, Skills, and Abilities:

• Strong organizational skills 
  
  

• Effective interpersonal skills  
  
  
• Proved problem-solving and decision-making skills  
  
  
• Familiarity with Microsoft Word, Excel, Outlook, PowerPoint, Forms, Teams, SharePoint
  
  
• Exceptional written and oral communication skills with demonstrated sensitivity to the protection of privacy for all individuals involved  
  
  
• Demonstrated ability to interact effectively with constituents and stakeholders from diverse backgrounds  
  
  

• Skilled in problem-solving and able to take initiative  
  
  

About Mines & Golden, CO
Mines is consistently ranked among the top engineering colleges in the United States and ranks number one as the best public school in the state for best value colleges. Mines is located in the heart of Golden, Colorado, a western suburb of Denver. The campus location offers a small-town ambiance with close proximity to all that the Denver metropolitan area has to offer with an abundance of cultural events, museums, theaters and sporting venues. An arid climate and an average 300 days of sunshine per year make the area an ideal place to live, work and play. We seek individuals who value a diverse and inclusive community – offering different perspectives, experiences, and cultures that enrich the educational and work experience. Equal Opportunity

Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses.

Mines’ commitment to nondiscrimination, affirmative action, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a diverse student body and workforce.

Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequity or concerns for safety.

Pay Range

$50,700 - $59,700

Mines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

Total Rewards Mines is proud to provide exceptional benefits that include pay, health & wellness and work/life balance offerings. Our portfolio of benefits includes medical, dental, vision, disability insurance, flexible spending accounts, life insurance, and retirement savings plans. Additionally, Mines employees are eligible for tuition benefits (for employees and dependents), generous paid holidays and leaves and discount programs. For more information, visit Mines benefits . How to Apply Applicants will be asked to complete an online application (personal information, demographic information, references, veterans status) and upload a resume and cover letter (required). References will not be contacted until later in the selection process and you will be informed before that contact is made. Background Investigation Required Yes COVID-19 Vaccine Requirement This position will require documented proof of full COVID-19 vaccination or exemption because of a medical or religious exclusion. New employees will be required to provide attestation to their status with proof of vaccination upon hire. Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission’s vaccination guidance.


Advertised: Jul 27, 2022 Mountain Daylight Time
Applications close: Aug 10, 2022 11:55 PM Mountain Daylight Time