User Services Consultant - AGSM

User Services Consultant - AGSM

Posting Number: R0004396
Location: Salem Campus

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Position Summary:
The User Services Consultant is responsible for providing technical support and assistance to faculty, staff, and students at the Salem and Portland locations of the Willamette University Atkinson Graduate School of Management (AGSM). The person in this role works independently and as a team member on a wide variety of projects that have a distinct impact upon the operation of WITS and the University as a whole. The position involves a significant level of contact with students, faculty and staff as well as with individuals and organizations outside of the University. The employee may be required to travel locally and nationally to attend conferences and training sessions.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

JOB DESCRIPTION

• Serves as the initial point of contact for AGSM faculty, staff, and students with questions regarding computing and network equipment, software, and the implementation of technology. Researches and recommends solutions as necessary. Assists faculty and staff in purchasing hardware and software.
  
• Manages the setup and maintenance of the computer hardware and software in classrooms and research spaces. Ensures technology needs of the students and faculty using these facilities are satisfied in a timely manner.
  
• Coordinates technology support for faculty and staff including, but not limited to, standard software applications, computing devices, the campus network, peripheral devices, and audio-visual equipment. Maintains an updated inventory of computing equipment utilized by the supported departments.
  
• Researches established resources and explores emerging technologies to support faculty needs and encourages the adoption of appropriate technology solutions. Serves as a resource person and coordinator for the integration of educational technologies into courses. Assists faculty with the development of projects utilizing information technologies.
  
• Serves as a member of the WITS User Services group. Participates in meetings of the User Services group and contributes to finding solutions to technology problems pertinent to all segments of the University community. Conducts training sessions on topics of particular expertise. Supports other members of the WITS User Services group and other groups within WITS as needed.
  
• Provides technology and A/V support during special events within AGSM; flexibility of work hours may be required to meet the needs of the department, typically a later start time of around 9am or 10am and a similarly shifted end time.
  
• Continually seeks opportunities to proactively improve the computing environment at Willamette University.
  

MINIMUM QUALIFICATIONS

• Any combination of education, training or experience that provides the knowledge, skills and abilities required to perform the essential functions of the position. A Bachelor's degree is highly recommended.
  
• Minimum of two years of experience working user services in a networked computing environment.
  
• Demonstrated experience creating user documentation.
  
• Demonstrated knowledge and experience in:
  
• Consulting with users on various software, hardware and network problems.
  
• Operation and trouble-shooting of computers, tablets, smart-phones and other peripheral devices.
  
• Support of Microsoft and Apple operating systems.
  
• Supporting users with applications including but not limited to Microsoft Office, Google Suite, and Adobe Creative Cloud applications.
  
• Use and support of a Learning Management System (LMS).
  
• A proven customer service orientation with excellent interpersonal and communication skills.
  
• Willingness to work with a broad range of educational technologies and to remain current in the field.
  
• A proven ability to make technical issues understandable and an ability to match technical opportunities to University goals.
  
• Demonstrated commitment to working with diverse colleagues, students, and community members, and actively engaging in learning and practicing the principles of equity, inclusion, and diversity.
  
• Ability to reside in Oregon by the first day of employment or otherwise perform work primarily in Oregon.
  

Preferred Qualifications

• A Master's degree in a field of study related to the above listed departments.
  
• Experience supporting information technology in higher education.
  
• Experience in development of instructional materials.
  
• Experience programming in one or more modern computer language(s) and relevant experience beyond the minimum requirement.
  

Typical Work Schedule

Monday - Friday 8am to 5pm

Physical Demands & Working Conditions

This will vary significantly depending on the task at hand. Work is typically performed indoors in an office environment but will require frequent activity to visit classrooms, offices, and other buildings across campus. Occasional trips to Portland will also be necessary to support the satellite location at 200 Market St. This job occasionally involves lifting up to 50 pounds, crawling under desks, carrying heavy boxes, movement of equipment on wagons or dollies, and infrequent moving of heavy furniture.

Salary: $23.82 per hour; $24.78 per hour beginning July 1, 2022

Applications will be reviewed on a rolling basis as received until the position is filled.

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

You will need to upload the following two documents as part of your application materials in the "My Experience" section labeled Resume:

• Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  
• Current Resume
  

​Incomplete applications will not be considered.


Apply online at https://willamette.wd1.myworkdayjobs.com/en-US/willametteuniversityjobs/job/Salem-Campus/User-Services-Consultant---AGSM_R0004396

Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds. jeid-5f995cf2d46e534abb200866eaf394ed