Framingham State University is a vibrant comprehensive liberal
arts institution located in the MetroWest suburbs of Boston, which
integrates an academically challenging liberal arts education with
workforce preparation programs. Founded in 1839, FSU enrolls about
4,000 undergraduates and 1,200 graduate and professional students.
FSU offers 35 bachelor's degrees with 55 specialized
concentrations, 63 minors, and 26 master's degree programs, in a
highly personalized teaching environment. Our community takes pride
in empowering student success by providing a superior education,
leading research and innovation opportunities, and a strong
At FSU, we are deeply committed to inclusive excellence,
encouraging a supportive, diverse and collaborative learning
environment, and providing culturally relevant education. We are
honored that our commitment earned FSU six Higher Education
Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity
and that we are the only public institution in Massachusetts
recognized in 2018, 2019, and 2020. FSU is designated as an
emerging Hispanic-Serving Institution by the Hispanic Association
of Colleges and Universities and also belongs to the Howard Hughes
Medical Institute (HHMI) Inclusive Excellence community, providing
national leadership in science education and exploring strategies
that will lead to more inclusive science education. We encourage
applications from those who share our commitment to promoting a
diverse, welcoming, and inclusive community.
Our founding motto, LIVE TO THE TRUTH, was said at the end of
each class by beloved first principal, Cyrus Peirce, who sought to
discover and teach "truth in theory and principle...truth in spirit
and motive...truth in manner and form...truth intellectual and
truth moral." Principal Bagnall found this motto "speaks of
sincerity of spirit...of intensity of effort, of resolution to
succeed, of joy in achievement." LIVE TO THE TRUTH continues to
guide our institution in practice and endeavor. If you share in
this quest for truth and a commitment to living it fully, make the
next chapter of your career the best chapter at Framingham State
Learn more about our career opportunities at
GENERAL STATEMENT OF DUTIES:
The Coordinator of Veteran Services provides vision, direction,
program development and daily administration of the Veteran Student
Services Center as the primary contact person for veteran/service
member students and as a resource to prospective students. The
University and student "go to" expert on VA educational benefits.
Manages complex student issues, including but not limited to:
transitioning from the military to higher education; understanding
campus requirements; understanding of Veterans Administration (VA)
educational benefits and the related university billing; refunding
and payment requirements; managing campus resource referrals
encouraging student success, personal development and academic
skills building; providing short-term military leave support and
tracking; and, exploring career options and preparing for life
after Framingham State University (FSU). Collaborates with members
of the FSU community to enhance the experience of veteran students.
Collaborates with members of the larger MetroWest Community to
establish relationships to facilitate services and opportunities
for FSU veteran students.
EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:
Management and Leadership
- Provides guidance and support to student veterans/service
- Oversees & manages the Veteran Students Center.
- Collaborates with other members of the FSU community to enhance
the educational and co-curricular experience of veteran/service
- Assists with club advising and facilitating the needs of the
Student Veterans Association.
- Selects and oversees student workers who are compensated
through the federal VA Work-Study Program.
- Collaborates and communicates with Veterans Administration
support agencies in assisting with the coordination of services and
resources supporting the whole person and successful student.
- Remains informed on changes to veteran/service member benefits
as they relate to students and best practices in supporting veteran
students by connecting with other Veteran Coordinators, subscribing
to relevant publications and list-serves, and attending
- Develops and maintains internal procedures and manual as it
pertains to Veterans Services.
- Accountable for ensuring that affirmative action, equal
opportunity, and diversity are integrally tied to all actions and
decisions in areas of responsibility.
- Participates in all external audits of veterans' records.
- Facilitates a Veterans Advisory Group to review veteran/service
member curricular and co-curricular needs and to streamline/enhance
- Other duties, as assigned.
Student Development: Academic, Health, and Social Support
- Plays an active role in the orientation of veteran/service
member students facilitating their successful transition to
- Provides direct service and guidance to undergraduate and
graduate student veterans and dependents, and provides information
and counsel regarding the use of educational benefits to current
and prospective students
- Assesses prospective and continuing student veterans needs and
develops programs to ensure access and promote success;
- Evaluates effectiveness transition services and implements
- Provide campus/community programs which promote a campus
climate that values veterans
- Manage resources and programming in the veteran student
Community Engagement and Marketing
- Develops partnerships with national organizations, community
colleges, local service bases and community-based organizations
with the intention of meeting local veterans' educational needs,
establish best practices and increase the veteran population
- Assists Admissions in recruiting veterans at local military
service events and fairs
- Develops collaborative relationships with members of the Metro
West Community to facilitate services and opportunities for FSU
- Maintains the Framingham State University Veterans/Service
- Serves on University-Wide committees of relevance to the
veterans/service members population and initiates regular meetings
of faculty and staff from areas/offices of particular relevance to
- Represents FSU to related external veteran and/or military
service organizations by attending military/veteran specific
Enrollment Certifications, Benefits Administration and
In collaboration with the Office of the University
- Assists the Office of the University Registrar representative
with the Certification enrollment process and degree completion
- Assists the Office of the University Registrar representative
with the collection and dissemination of Categorical Tuition
Waivers and required related materials prior to the start of each
- Collaborates with the Office of the University Registrar
representative to maintain hard- and electronic-copy student files
of all veterans/service members and eligible dependents.
- Assists the Office of the University Registrar in performing
internal audits to maintain compliance with State Approving Agency
and Veterans Affairs regulations, which includes systematic
examination of veteran student records and transcripts, generating
reports, management controls, policies and practices implemented at
In collaboration with the Student Accounts Office:
- Assists veteran / service member students and eligible
dependents in explaining the appropriate amount of available
funding through the VA as well as the impact of any waiver /
exemption / discounts offered by either the university or other
Works closely with VA Billing coordinator in Student Accounts
- Inform and coordinate the completion of the necessary forms
students need to complete in order for the certification and
veterans coding in our student information system (Banner) to be
completed. This ensures students receive their stipends and are
added to the third- party contracts.
- Works with the VA to resolve any short payments and /or billing
vs. payment discrepancies;
- Monitors available benefit balances vs. billing to proactively
assist veterans in planning payment options as well as assisting
Student Accounts with collections of same.
Work-study students and contract employees
Dean of Students - with close working relationships with the
Offices of Admissions, Bursar/Student Accounts, and University
Works in office setting shared with work-study or contractor,
oversees Veteran's Center Lounge in the same building as the
office, assists with campus events which take place inside and
outside, moves across campus for events.
- Bachelor's Degree
- Knowledge of issues relevant to the veteran/service member
population and direct experience with this population;
- Experience with interpreting federal regulations and certifying
benefits pertaining to veterans
- Excellent verbal and written communication skills.
- Strong computer skills, including experience with MS Office
- Strong interpersonal, organizational, and planning skills
- Master's Degree
- Military Experience
- Experience working in higher education
- Personal VA Educational Benefits/ Healthcare Experience
- Experience working with VA-Once portal
- Experience conducting internal audits to maintain compliance
with State Approving Agency and Veterans Affairs regulations
- Bilingual in Spanish or Portuguese
This is a full-time, exempt, benefits-eligible position in the
Association of Professional Administrators (APA) bargaining unit
with a title of (Assistant Director). The salary range is $55,000 -
It is the policy of Framingham State University that all
employees be fully vaccinated against COVID-19, including booster
if eligible, before they begin employment. Proof of the COVID-19
vaccine is required of all individuals hired by FSU, to be verified
after a verbal offer of employment has been accepted, and before
employment begins. Prospective employees may submit a request for a
medical or religious exemption to the COVID-19 vaccination
requirement to Human Resources. Furthermore, FSU employees must
wear a mask inside campus buildings.
Framingham State University conducts criminal history and sexual
offender record checks on recommended finalists prior to final
employment for all positions.
Framingham State University is an equal opportunity/affirmative
Members of underrepresented groups, minorities, women, veterans,
persons with disabilities, and all persons committed to diversity
and inclusive excellence are strongly encouraged to apply.
Candidates must apply online by submitting:
- Cover Letter,
- Equity and Inclusion Statement,
- Names and contact information for three (3) professional
*The Equity and Inclusion Statement is an opportunity for
candidates to discuss professional skills, experience and/or
willingness to engage in activities that would enhance the
university's efforts to promote a diverse, equitable, and inclusive
community. Equity and inclusion statements will be considered as
part of a transparent and comprehensive review of candidate
For full consideration, application materials must be received
by August 16, 2022. However, applications may continue to be
reviewed until the position is filled.
Framingham State University only accepts application materials
through our online application system. We are unable to accept
application materials through mail, email, fax, or hand delivery.
If you experience technical issues with the online application
process, please submit a helpdesk ticket.
Framingham State University understands that persons with
specific disabilities may need assistance with the job application
process and/or with the interview process. For confidential
assistance, please contact the Human Resources Office at
508-626-4530 or firstname.lastname@example.org.