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Coordinator of Veteran & Military Services

Framingham State University
Massachusetts, United States
$55,000.00 - $58,500.00
Posted Date
Jul 26, 2022

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Position Type
Faculty Positions, Professional Fields, Social Work & Human Services
Employment Level
Employment Type
Full Time
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Company Description:

Framingham State University is a vibrant comprehensive liberal arts institution located in the MetroWest suburbs of Boston, which integrates an academically challenging liberal arts education with workforce preparation programs. Founded in 1839, FSU enrolls about 4,000 undergraduates and 1,200 graduate and professional students. FSU offers 35 bachelor's degrees with 55 specialized concentrations, 63 minors, and 26 master's degree programs, in a highly personalized teaching environment. Our community takes pride in empowering student success by providing a superior education, leading research and innovation opportunities, and a strong first-year experience.

At FSU, we are deeply committed to inclusive excellence, encouraging a supportive, diverse and collaborative learning environment, and providing culturally relevant education. We are honored that our commitment earned FSU six Higher Education Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity and that we are the only public institution in Massachusetts recognized in 2018, 2019, and 2020. FSU is designated as an emerging Hispanic-Serving Institution by the Hispanic Association of Colleges and Universities and also belongs to the Howard Hughes Medical Institute (HHMI) Inclusive Excellence community, providing national leadership in science education and exploring strategies that will lead to more inclusive science education. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Principal Bagnall found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at

Job Description:


The Coordinator of Veteran Services provides vision, direction, program development and daily administration of the Veteran Student Services Center as the primary contact person for veteran/service member students and as a resource to prospective students. The University and student "go to" expert on VA educational benefits. Manages complex student issues, including but not limited to: transitioning from the military to higher education; understanding campus requirements; understanding of Veterans Administration (VA) educational benefits and the related university billing; refunding and payment requirements; managing campus resource referrals encouraging student success, personal development and academic skills building; providing short-term military leave support and tracking; and, exploring career options and preparing for life after Framingham State University (FSU). Collaborates with members of the FSU community to enhance the experience of veteran students. Collaborates with members of the larger MetroWest Community to establish relationships to facilitate services and opportunities for FSU veteran students.


Management and Leadership

  • Provides guidance and support to student veterans/service members.
  • Oversees & manages the Veteran Students Center.
  • Collaborates with other members of the FSU community to enhance the educational and co-curricular experience of veteran/service member students.
  • Assists with club advising and facilitating the needs of the Student Veterans Association.
  • Selects and oversees student workers who are compensated through the federal VA Work-Study Program.
  • Collaborates and communicates with Veterans Administration support agencies in assisting with the coordination of services and resources supporting the whole person and successful student.
  • Remains informed on changes to veteran/service member benefits as they relate to students and best practices in supporting veteran students by connecting with other Veteran Coordinators, subscribing to relevant publications and list-serves, and attending conferences.
  • Develops and maintains internal procedures and manual as it pertains to Veterans Services.
  • Accountable for ensuring that affirmative action, equal opportunity, and diversity are integrally tied to all actions and decisions in areas of responsibility.
  • Participates in all external audits of veterans' records.
  • Facilitates a Veterans Advisory Group to review veteran/service member curricular and co-curricular needs and to streamline/enhance related processes.
  • Other duties, as assigned.

Student Development: Academic, Health, and Social Support

  • Plays an active role in the orientation of veteran/service member students facilitating their successful transition to FSU
  • Provides direct service and guidance to undergraduate and graduate student veterans and dependents, and provides information and counsel regarding the use of educational benefits to current and prospective students
  • Assesses prospective and continuing student veterans needs and develops programs to ensure access and promote success;
  • Evaluates effectiveness transition services and implements change
  • Provide campus/community programs which promote a campus climate that values veterans
  • Manage resources and programming in the veteran student center.

Community Engagement and Marketing

  • Develops partnerships with national organizations, community colleges, local service bases and community-based organizations with the intention of meeting local veterans' educational needs, establish best practices and increase the veteran population
  • Assists Admissions in recruiting veterans at local military service events and fairs
  • Develops collaborative relationships with members of the Metro West Community to facilitate services and opportunities for FSU veteran students
  • Maintains the Framingham State University Veterans/Service members Web-site
  • Serves on University-Wide committees of relevance to the veterans/service members population and initiates regular meetings of faculty and staff from areas/offices of particular relevance to veteran students
  • Represents FSU to related external veteran and/or military service organizations by attending military/veteran specific events.

Enrollment Certifications, Benefits Administration and Audits

In collaboration with the Office of the University Registrar:

  • Assists the Office of the University Registrar representative with the Certification enrollment process and degree completion progress.
  • Assists the Office of the University Registrar representative with the collection and dissemination of Categorical Tuition Waivers and required related materials prior to the start of each semester;
  • Collaborates with the Office of the University Registrar representative to maintain hard- and electronic-copy student files of all veterans/service members and eligible dependents.
  • Assists the Office of the University Registrar in performing internal audits to maintain compliance with State Approving Agency and Veterans Affairs regulations, which includes systematic examination of veteran student records and transcripts, generating reports, management controls, policies and practices implemented at the University.

In collaboration with the Student Accounts Office:

  • Assists veteran / service member students and eligible dependents in explaining the appropriate amount of available funding through the VA as well as the impact of any waiver / exemption / discounts offered by either the university or other funding.

Works closely with VA Billing coordinator in Student Accounts to:

  • Inform and coordinate the completion of the necessary forms students need to complete in order for the certification and veterans coding in our student information system (Banner) to be completed. This ensures students receive their stipends and are added to the third- party contracts.
  • Works with the VA to resolve any short payments and /or billing vs. payment discrepancies;
  • Monitors available benefit balances vs. billing to proactively assist veterans in planning payment options as well as assisting Student Accounts with collections of same.


Work-study students and contract employees


Dean of Students - with close working relationships with the Offices of Admissions, Bursar/Student Accounts, and University Registrar.


Works in office setting shared with work-study or contractor, oversees Veteran's Center Lounge in the same building as the office, assists with campus events which take place inside and outside, moves across campus for events.




  • Bachelor's Degree
  • Knowledge of issues relevant to the veteran/service member population and direct experience with this population;
  • Experience with interpreting federal regulations and certifying benefits pertaining to veterans
  • Excellent verbal and written communication skills.
  • Strong computer skills, including experience with MS Office Suite
  • Strong interpersonal, organizational, and planning skills


  • Master's Degree
  • Military Experience
  • Experience working in higher education
  • Personal VA Educational Benefits/ Healthcare Experience
  • Experience working with VA-Once portal
  • Experience conducting internal audits to maintain compliance with State Approving Agency and Veterans Affairs regulations
  • Bilingual in Spanish or Portuguese

Additional Information:

This is a full-time, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a title of (Assistant Director). The salary range is $55,000 - 58,500.

It is the policy of Framingham State University that all employees be fully vaccinated against COVID-19, including booster if eligible, before they begin employment. Proof of the COVID-19 vaccine is required of all individuals hired by FSU, to be verified after a verbal offer of employment has been accepted, and before employment begins. Prospective employees may submit a request for a medical or religious exemption to the COVID-19 vaccination requirement to Human Resources. Furthermore, FSU employees must wear a mask inside campus buildings.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity/affirmative action employer.

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting:

  • Cover Letter,
  • Resume/CV,
  • Equity and Inclusion Statement,
  • Names and contact information for three (3) professional references.

*The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university's efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials.

For full consideration, application materials must be received by August 16, 2022. However, applications may continue to be reviewed until the position is filled.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or


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