Reservationist

About the Academy

The Academy of Natural Sciences was founded in 1812 for "the encouragement and cultivation of the sciences". Since then, it has sponsored global expeditions, conducted pioneering environmental and systematics research, and amassed remarkable collections containing more than 18 million specimens from around the world and a peerless library and archive. Since 2011 its academic enterprise has been further strengthened through its affiliation with nearby Drexel University – a leading private non-profit research institution that focusses on innovation and entrepreneurship and provides a unique cooperative education program for its undergraduate and graduate degree students.

Today the Academy is one of the most important natural science institutions in the world. However, the world is changing fast and the Academy – directed by its Strategic Plan 2019-24 - is changing with it. Over the next five years the Academy will become a “force for nature” and advance its mission: “to understand the natural world and inspire everyone to care for it”. In so doing the Academy will build on its fundamental belief that diversity and inclusion generates better ideas, inspires creativity, and is essential to building a positive workplace so that in time it can become an institution that is of, by and for all Philadelphians.

Job Summary

Reporting to the Senior Director, Visitor Experience, the Reservationist is responsible for the accurate booking of all programs offered by the Academy of Natural Sciences of Drexel University. As part of the Visitor Services team, and as the first point of contact for incoming calls, the Reservationist will ensure that every customer enjoys a smooth, friendly, and informative interaction with the Academy.

Essential Functions

• Book all field trips, outreaches, birthdays, overnights, and other programs by phone, mail, and email
• Fill requests for additional information about the museum and any programs offered
• Assist with running custom reports for various programs when needed
• Process payments for all programs
• Oversee customer confirmations for all programs
• Function as an expert on Academy events for both internal and external customers
• Manage the events calendar and Ans meetings room email
• Prepare documentation for Wednesday facilities meeting
• Support reservations, events and birthday party operations as needed

Required Qualifications

• HS Diploma or GED
• 2 years of customer service experience, preferably in a call center

Physical Demands

• Typically sitting at a desk/table
• Typically standing, walking
• Lifting demands ≤ 25lbs
• Typically bending, crouching, stooping

Location

Center City, Philadelphia, PA

Additional Information

This position is classified as non-exempt with a salary grade of E. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised:Jan 26 2023 Eastern Standard Time
Applications close:Feb 26 2023 Eastern Standard Time