Senior Public Safety Assistant

Title:

Senior Public Safety Assistant

Job Category:

CSEA

Job Opening Date:

July 21, 2022

Job Closing Date:

Location:

Saddleback College

Work Location:

Mission Viejo, CA

Pay Grade, for more information click on this link:

http://www.socccd.edu/humanresources/hr_salary.html

Pay Rate Type:

Monthly

Work Days:

Monday - Friday

Work Hours:

8:00 am - 1:00 pm (Schedule and shift are subject to change in accordance with department needs)

Hours Per Week:

25

Percentage of Employment:

62.50%

Months of Employment:

12

Salary:

Starting salary at $2,628.13 per month

Required Documents:

None

Job Description:

C.S.E.A. Classified Bargaining Unit Salary Range 117

Initial Screening Date Extended: November 17, 2022

Employment in this position is contingent upon 60% funding by the Parking fund.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under general supervision from the Chief of Police or designee, leads, plans, and coordinates access control activities and provides highly specialized support for the Campus Police Department at an assigned campus. Performs duties of a Public Safety Assistant; and provides clerical assistance as needed within the department. Supports front counter operations, providing a variety of information and assistance to students, faculty, staff, and the general public relative to assigned area of responsibility; receives incoming calls related to public safety matters from the campus community and the general public; supports the Campus Police Department in field assignments on foot or utilizing vehicles as necessary.

DISTINGUISHING CHARACTERISTICS

This is the advanced journey level class in the Public Safety Assistant series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. The Senior Public Safety Assistant functions as a Public Safety Assistant and is assigned additional responsibility for access control, and other specialized functions of the police department. The incumbent provides direction, coordinates, and oversees the day-to-day activities of access control for the assigned campus.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Leads, plans, and coordinates access control activities and functions to accomplish department goals and objectives; performs duties of a Public Safety Assistant. Assists in identifying and resolving issues with access control software by working with vendors and internal departments to update and troubleshoot software; escalates issues as needed. Assists in policy and procedure development related to Access Control; performs research on best practices and stays current on related regulations. Assists on new projects in both existing areas and new construction helping with assessments, testing, field verification of systems and inspection of work in progress for compliance with standards. Assists other college and external personnel as may be required for the purpose of supporting them in the completion of their work activities (i.e., coordination with electricians, locksmith, carpenters, etc.). Attends project meetings pertaining to access control integration. Coordinates work with both internal and external stakeholders. Coordinates with administration, departments, and external groups to resolve security related issues by applying technical solutions. Evaluates, diagnoses, troubleshoots systems, and performs maintenance, configuration changes, and repairs, as necessary. Evaluates present systems and recommends system expansion, modification, and replacement. Identifies issues and responds to outages, equipment failures, breakages, etc.; works with staff and vendors to determine and implement solutions. Instructs employees in the use of access control system. Issues and tracks work orders and works closely with vendors to assure timely resolution of service issues. Maintains appropriate records as required. Oversees issuing, assigning access rights for access control cards or key fobs, and decommissioning of access control cards. Performs service/installation of access control. Performs testing and validation of installations and repairs using a variety of tools for network and power analysis. Prepares documentation of current systems, changes to configuration items, inventory, tasks, and daily service request, etc. to keep accurate records of access control systems. Serves as primary point of contact for service requests on access control systems. Processes requests for card access and modifications; monitors, tracks, and evaluates card access activity system wide. Provides end user support and guidance on access control, hardware, and systems usage, ranging from beginners to expert users. Provides subject matter expertise related to systems. Receives and evaluates work orders and requests, investigates requests and troubleshoots problems where appropriate, establishes priorities and coordinates with contractors, when required, to make necessary repairs. Responds to phone, email, voice mail, verbal, and written work orders. Serve as receptionist for the Campus Police Department at an assigned campus; receive office and telephone callers; provide material and information in response to requests for information related to assigned area of responsibility; convey telephone messages; refer callers to appropriate staff for further assistance as needed. Assist with the issuance of parking permits to students, staff, and special student categories, and related activities. Provide assistance to individuals having received citations; provide information for appealing citations; process initial Administrative Reviews from walk-in customers, the citation processing agency, or by mail; log in requests for hearings; enter results; receive, record, and issue receipts for parking citation payments and enter payments into system. Receive and maintain safe storage of campus lost and found items; attempt to contact owner of item; maintain records of items received and claimed. Operate Live Scan fingerprinting device for applicant and general public records checks. Issue parking citations in support of parking enforcement operations; conduct traffic control in support of traffic enforcement operations. Assist with crowd management at campus events. Perform student escort services. Assist with Counter Reports, including traffic accident and no lead criminal incident reports. Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments. Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of :

Access control system equipment testing, repair, and maintenance procedures.

Advanced working knowledge of electronic access control technology.

Applicable local, state, and federal laws and regulations.

Basic emergency procedures and proper radio communication procedures and rules.

Basic mathematical concepts.

Basic principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette.

Basic report preparation.

Computer skills, to include word processing and database management.

Departmental processes and policies.

English usage, grammar, spelling, punctuation, and vocabulary.

Experience with IT software/hardware used in electronic access control systems.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Principles and practices used to establish and maintain files and information retrieval systems.

Testing, repair, installation, and maintenance of access control systems.

Work organization principles and practices.

Working knowledge of low voltage systems.

Ability to :

Adapt to changing technologies and learn functionality of new equipment and systems.

Communicate effectively, clearly and concisely, both orally and in writing.

Communicate with diverse populations.

Compile and organize data and information.

Coordinate work with both internal and external stakeholders.

Diagnose and correct security systems equipment malfunctions.

Effectively communicate with and elicit information from the general public.

Effectively prioritize work requests.

Establish and maintain effective working relationships with those contacted in the course of work.

Exercise considerable judgment and initiative.

Exercise good judgment and maintain confidentiality regarding critical and sensitive information, records and reports.

Follow protocols and escalate as needed.

Handle sensitive and confidential information and maintain confidentiality.

Identify problems and implement solutions.

Interact positively with staff and the public in a diverse academic setting in order to enhance effectiveness.

Interpret and apply policies, procedures, and standards.

Learn and follow departmental processes and policies.

Learn and understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.

Learn geographic features and streets of the campus.

Learn to operate office equipment including computers and Live Scan device.

Learn, understand, interpret, and apply general administrative and office policies and procedures.

Maintain confidentiality regarding critical and sensitive information, records, and reports.

Maintain filing systems.

Make recommendations for access control security needs.

Manage time effectively.

Operate two-way radio equipment to communicate with police station or other police personnel.

Operate a computer and various software packages.

Perform a variety of office support and clerical duties and activities of a general and specialized nature for assigned campus police office.

Plan and organize assigned work to meet schedules and changing deadlines.

Provide operational and technical guidance and leadership to staff in area of expertise.

Receive and appropriately respond to telephone calls for emergency service as needed.

Remain calm in emergency situations.

Repair access control security system hardware.

Report to work on a regular and consistent basis, as scheduled, to assigned job.

Respond appropriately to the needs, requests and inquiries from students, staff, faculty, or the public; and effectively present information in person or on the telephone.

Use sound judgment in recognizing scope of authority.

Work effectively with diverse academic, cultural, and ethnic backgrounds of community college students and staff.

Work independently and prioritize multiple tasks and adapt to needed changes.

Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

Work with software/hardware used in electronic access control systems.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training :

Equivalent to the completion of the twelfth grade.

Experience :

One year of working with access control systems.

Licenses, Certificates, and/or Other Requirements :

A valid California driver’s license and proof of insurability may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment :

Work is performed primarily in a college campus setting. Duties may be performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, staff, and others; or at field assignments such as parking enforcement or traffic control. At least minimal environmental controls are in place to assure health and comfort.

Physical Demands :

Primary functions require sufficient physical ability and mobility to work in an office setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and may occasionally travel to other offices or locations for duty assignments or to pick up or deliver materials. Subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, staff, and others; or at field assignments such as parking enforcement or traffic control. At least minimal environmental controls are in place to assure health and comfort.

Vision :

See in the normal visual range with or without correction.

Hearing :

Hear in the normal audio range with or without correction.

SPECIAL COVID-19 NOTICE:

Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD.

The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. Beginning January 8, 2022, all employees and volunteers must be fully vaccinated (as defined by the Centers for Disease Control) against COVID-19 unless approved as exempt due to a verified disability/medical condition or sincerely held religious belief (as defined in federal or state laws and regulations). More information can be found on our District website by visiting https://www.socccd.edu/about/about_covid-19.html .

NOTICE TO ALL CANDIDATES FOR EMPLOYMENT:

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.

PLEASE NOTE:

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS

DISABILITY ACCOMODATIONS:

If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

ATTENDANCE REQUIREMENT:

Report to work on a regular and consistent basis, as scheduled, to assigned job.

CAMPUS CRIME AND SAFETY AWARENESS:

Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request.

DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds.

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER

Important: You must make sure that you have completed your application for a posting by 11:59 p.m., Pacific Time, on the posting's Job Close Date, along with any required documents, in order to be considered for the position.

Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.