Help Desk Technician
Main Campus - Baytown, TX
Starting salary is $39,686 to $44,651. The initial salary offer is
commensurate with education and related work experience.
he Help Desk Technician is responsible for providing first level
technical assistance and support related to account and computer
troubleshooting for students, faculty, and staff. This position
will provide first call resolution as much as possible for computer
system issues including software and occasional hardware issues for
Lee College owned computers. The Help Desk Technician will
coordinate between departments for IT technical support along with
the Service Desk Manager.
Essential Duties & Responsibilities
Provide password and network account assistance for students,
faculty, and staff via phone, remote, email, and in person.
Provide first level computer troubleshooting support for
faculty and staff via phone, remote, email, and in person.
Install and troubleshoot computer operating systems, software,
and occasionally hardware of Lee College owned machines.
Utilize the current ticketing system to document all issues ad
calls that are received.
Escalate issues from customers to the appropriate team with
necessary background information when unable to resolve issues over
Provide additional support to technicians in the form of
research and information discovery.
Research and organize information with regards to reoccurring
problems and issue resolution.
Assist Service Desk Manager with coordination of Service Desk
work and projects.
Additional Duties & Responsibilities
Assist Service Desk Manager with research and information
discovery for technical issues and projects.
Perform other duties assigned.
Minimum Education, Experience, Knowledge, Skills &
Associate's (or higher) degree in a related field or successful
completion of sixty (60) college credit hours
One (1) year of experience in a Help Desk or Call Center
Basic to intermediate knowledge of Windows 7/10, Microsoft
Office 2013 and above, Mac OSX systems, etc.
Basic computer hardware and software troubleshooting
Excellent communication skills, both oral and written
Excellent customer service skills
Must be available to work evenings and weekends as needed
To apply, please visit https://www.schooljobs.com/careers/lee/jobs/3618750/help-desk-technician