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Senior AV Support Specialist

Employer
Embry-Riddle Aeronautical University
Location
Florida, United States
Salary
Salary Not Specified
Posted Date
Jul 22, 2022

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Position Type
Faculty Positions, Education, Instructional Technology & Design, Science, Technology & Mathematics, Engineering, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Chief Technology & Information Officers
Employment Type
Full Time
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Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University is seeking a Senior AV Support Specialist to join the Information Technology department in Daytona Beach, Florida. The Senior AV Support Special acts as a subject matter expert for audio-visual technology and services, providing design, implementation, and support of existing audio-visual technology solutions for classrooms, conference rooms, and event spaces. The Senior AV Support Specialist also assists the AV Manager with planning for new building projects and renovations and provides consulting, problem determination, and audio-visual technology needs analysis while delivering the highest level of service quality and efficiency.

The ideal candidate desires to be a part of a vibrant community of information technology professionals and supports the mission of the University as a world leader in aviation and aerospace education. Embry-Riddle provides education globally and maintains a diverse technology footprint. Working for Embry-Riddle Information Technology provides a modern and collaborative work environment and professional development opportunities. Employees have access to a robust benefits package – from quality health care and retirement options to generous education benefits and a flexible summer work schedule. Due to the nature of this role, this is an on-campus position.

Responsibilities include the following:
  • Provide support for existing AV technology solutions in classrooms, conference rooms, and event spaces including problem determination, repair, and replacement. Monitors and responds to AV support tickets, including priority classroom or conference room tickets. Plans, schedules, and executes work requests with minimal supervision. Create, review and update knowledgebase articles for customers and IT colleagues.
  • Responsible for the design, installation, configuration, training, and support of audio-visual equipment in classrooms, conference rooms, and event spaces. This includes, but is not limited to, projection and LED displays, audio/video control systems, sound systems, lighting systems, cameras, and all associated programming, cabling, and wiring. Work with customers to understand their technology needs and provide consulting and AV technology solutions and recommendations.
  • Maintain open communication with campus constituents to understand new technology needs and challenges. Keeps abreast of technology trends, especially those trends relating to the use of audio-visual technology in an educational environment. Train and supervise student AV technicians. Provides support for AV Manager and events as needed.
  • Attends meetings and briefings related to AV support. Participate in committees and task forces as assigned. Collaborate with University and other Campus Information Technology departments in the development of strategic and tactical plans.
  • Attends meetings and briefings related to AV support. Participate in committees and task forces as assigned. Collaborate with University and other Campus Information Technology departments in the development of strategic and tactical plans.
Qualifications

Required skills, knowledge, abilities:
  • Excellent audio-visual skills with experience designing, installing, and integrating audio visual equipment.
  • Comprehensive A/V background, including knowledge on system design, theory, and best practices.
  • Experience with audio visual control systems such as Crestron, Extron or AMX including installation, configuration, and programming. Crestron experience is highly desirable.
  • Experience creating line drawings using Visio or CAD software.
  • Industry certifications such as Crestron and InfoComm CTS preferred.
  • Ability to troubleshoot and resolve audio-visual issues.
  • Proficient with Microsoft Office, including Word, Outlook, and Excel
  • Ability to supervise, coach, and mentor student technicians.
  • Excellent customer service skills.
  • Excellent written and verbal communication skills are required
  • Excellent communication skills including the ability to communicate with various levels of personnel to understand the problem and complete written documentation that is geared appropriately to the audience.
  • Maintains a professional, positive image.
  • Ability to apply project management processes and tools to IT Projects and adjust based on project complexity and scope.
  • Ability to tactfully handle difficult situations and ability to maintain composure under pressure.
  • Ability to multitask and adjust priorities based on new work assigned.
  • Work independently and with little direct supervision.
  • Demonstrates initiative and professional judgment when completing work.
  • Assists in developing long-term strategies and capacity planning for meeting future AV equipment and university technology needs.
  • Clean driving record due to driving requirements.
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