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Financial Aid Manager

Employer
University of Bridgeport
Location
Connecticut, United States
Salary
Salary Not Specified
Posted Date
Jul 22, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Counseling, Financial Aid, Other Student Affairs
Employment Type
Full Time
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The University of Bridgeport is seeking candidates for the position of Financial Aid Manager. The Financial Aid Manager is responsible for counseling and assisting University of Bridgeport prospective, accepted and enrolled students and their parents with applying for and understanding the financial aid process. This position is 12-month on-campus position which will be located in Bridgeport, CT.

Specific Responsibilities:
  • Provide timely, accurate, and comprehensive counseling and advisement to all current and prospective students and families by video, phone, in person, and email with the goal to deliver exceptional service
  • Provide direct supervision and training to Student Financial Services Counselors.
  • Participates in all Open Houses, Accepted Students Day, Orientations as well as occasional evening and weekend events
  • Works closely with Admissions to ensure all prospective students have completed files and are properly awarded
  • Works as a One-Stop with the University’s Bursar office.
  • Provide advising to students and their family regarding financial aid eligibility, financial aid award packages, balance owed on the student’s account, how to set up payment plans, applying for additional loans and other payment options
  • Responsible for running the full satisfactory academic progress process after each semester
  • Responsible for monitoring and assisting in responding to the SFS email box
  • Responsible for answering incoming calls to the SFS Office and SFS voice mail
  • Monitor Imagenow documentation scanning process
  • Verify proper documentation is being submitted by students and parents in regards to federal verification requirements and C Flag issues.
  • Reviewing a variety of the required verification documents, federal tax documents and other documents that may be requested by the SFS office with the student data listed on the FAFSA and making the necessary corrections on CPS
  • Counseling families regarding verification changes, the effects on their financial aid award and the appeals process
  • Promoting an image of efficiency and courtesy throughout the university community and consistent with the departments mission, attending staff meetings and training sessions as requested, communicating effectively with supervisors concerning pertinent departmental and university matters
  • Perform related duties as necessary to support the University of Bridgeport’s mission
Qualifications:
  • Associates degree
  • Experience working at a college/university preferably in financial aid and with First Generation population as well as Adult Learners.
  • Understanding of financial aid awarding and title IV eligibility for undergraduate and graduate students, the verification process and Cost of Attendance components.
  • Knowledge of Title IV federal regulations.
  • Intermediate skills in Microsoft Office specifically Access, Excel and Word.
  • Experience with Higher Education software platforms desired
  • Knowledge of Colleague and ImageNow preferred
Skills:
  • Must be detail-oriented
  • Experience in a supervisory role
  • Excellent customer service skills
  • Professional oral and written communication skills
  • Excellent organizational skills
  • Process information quickly and accurately
  • Able to work independently and prioritize multiple tasks in a high-volume environment
NOTE: The above description is intended to describe the general nature and level of work to be performed by the position. It is not intended to be an exhaustive list of all responsibilities of the position. You will devote your full time and best efforts to the performance of your various job duties and will observe any and all policies, rules and regulations that the University may now have or shall hereafter establish.

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