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Student Success Coordinator(s)

Christopher Newport University
Newport News, Virginia
Posted Date
Jul 21, 2022

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services
Employment Level
Employment Type
Full Time
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Chief Objective of Position:

Christopher Newport University is currently seeking to fill one or more positions of Student Success Coordinator within our Center for Academic Success. 
The Student Success Coordinator will support the University’s student success initiatives by providing a variety of services and programs targeted at creating and maintaining a supportive learning environment for undergraduate students so as to improve retention, completion and post-graduation outcomes.


Work Tasks:

  • Assists with creation, implementation and maintenance of a variety of student success orientation programs and support services for all undergraduate students;
  • Assists with the instructional component of college transition courses, COLL 140: The Transitional Learner and COLL 150: The Intentional Learner, on an as needed basis and within the parameters determined by the Senior Director, the Assistant Vice President or the Vice President. Candidates must have earned a Master’s Degree in a related field to be eligible to teach.
  • Researches, develops, assesses and implements best practices in student success support services and programs for undergraduate college students;
  • Assists with a variety of functions and activities associated with our various orientation programs for new college freshmen and new college transfer students focused on supporting undergraduate students as they transition to the university environment and to better prepare them for the academic expectations of university life;
  • Provides support and programming for the Community Captains Program (a pre-admission and transition to college success program) and Captains’ Connection Program (a transfer admission and transition to university success program) on an as needed basis;
  • Maintains a caseload of undergraduate students, conducting individual meetings and creation of personal action plans for student success at the University;
  • Monitors the progress of students who are identified as “at-risk” for not persisting or in academic jeopardy and develops and implements an intervention plan based on the individual needs of each undergraduate student;
  • Maintains “drop in” hours for students in need of immediate assistance with a student success related issue;
  • Develops, implements and conducts various workshops, programs and intervention strategies to better support undergraduate student success to degree completion;
  • Participates in the Division’s “recruit back” program to identify and communicate with students who have stopped out and encourage re-enrollment;
  • Identify and apply intervention strategies to support those students to degree completion;
  • Develops, implements and assesses programs for special undergraduate populations such as 1st generation college students, 2nd year undergraduate students and students who are members of underrepresented groups to retain and support to degree completion;
  • Maintains detailed records of meetings with students, attendance at workshops and events and other outreach activities and programs;
  • Stays current on student success literature, trends and best practices, and as available, participates in webinars, workshops, conferences and other professional development opportunities to support the University’s student success efforts;
  • Assists the Associate Director with the administration of the College Student Inventory (CSI), the Mid-Year Student Assessment (MYSA) and the Second-Year Assessment (SYSA) as needed;
  • Assists the Associate Director with marketing for the Center for Academic Success, the Tutoring Center and the Division’s peer mentoring program;
  • Assists the Associate Director and colleagues with daily postings to the Center’s social media sites in compliance with university guidelines and policies;
  • Serves as one of the Center’s representatives at admission related events such as open houses and admitted freshman days, new undergraduate student orientation events such as Setting Sail, Welcome Week and Changing Tides, university-wide events such as commencement, Latin Honors celebrations and new student honors convocation; representation at these programs and events are split evenly between all coordinators, associate director, director, and the senior director;
  • Assists the Associate Director and managers in planning and supporting events and programs such as Signing Day and LAUNCH and other student success related initiatives;
  • Develops and maintains partnerships across the campus communities and demonstrates exemplary customer service with students, parents, faculty, alumni and staff;
  • Demonstrates a positive, helpful and professional attitude and treats all with dignity and respect while fully supporting the “student’s first” values and routinely goes the extra mile in all service and support activities;
  • A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority. This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
  • Review and communicate safety issues to assure a safe and healthy workplace and a reduction in work related absence.
  • Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
  • Report unsafe work conditions to your supervisor. Immediately report work-related incidents to your supervisor and participate in accident investigation requests.
  • Performs all other duties as assigned by immediate supervisor or university senior leadership.

Knowledge, Skills, Abilities (KSA's) required:

  • Excellent demonstrated verbal, written, interpersonal communication and presentation skills; Demonstrated ability to create and maintain relationships and build trust; Demonstrated organizational and time management skills; Evidence of ability to quickly master a variety of computer applications; Evidence of ability to work effectively as part of a team or on an individual basis; Availability for evening and weekend programs and events. Knowledge of student success, retention and completion strategies

Knowledge, Skills, Abilities (KSA's) preferred:

  • Demonstrated proficiency with Google suite; Proficiency with Microsoft Office suite; Demonstrated proficiency with various social media platforms

Required Education:

Master’s Degree in Higher Education Leadership (or administration), Student Personnel Services, Business or related area of specialization; or a Bachelor’s degree in an appropriate area of specialization and related experience that equates to an advanced degree, at time of start date. Candidates must have earned a Master’s Degree in a related field to be eligible to teach.

Preferred Education:

Master’s degree or higher in Higher Education, Leadership, College Student Development, Psychology, or a related field; graduate degree should include 18 or more credits in college student development, higher education, counseling, psychology, developmental psychology, educational psychology or a related college student development discipline.

Experience Required:

Demonstrated experience working with students in a mentoring, coaching, or advising capacity.

Experience Preferred:

  • Demonstrated experience working with undergraduate college students in a mentoring, coaching, or advising capacity. Experience with providing success coaching to undergraduate college students;
  • Experience designing, developing and implementing events, programs and activities to support undergraduate college student success;
  • Experience teaching with teaching student development strategies and skills to undergraduate college students;
  • Experience using social media platforms to promote student support services. Experience developing and facilitation of workshops, information sessions and other intervention type programs; Experience working with college student personnel.

CNU Information:

S​elected by The Princeton Review to be included in The 387​ Best Colleges: 2022 Edition, Christopher Newport University is a public school offering a private school experience – great teaching, small classes, and a safe, vibrant campus. The University is located in Newport News, Virginia, enrolls approximately 5,000 students, and is dedicated to the ideals of scholarship, leadership, and service. Academic programs at Christopher Newport University encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University is ranked by U.S. News & World Report’s America’s Best Colleges guide​ as 3rd among public regional universities in the South and 6th overall, and has recently completed more than $1 billion in capital construction on its 260-acre campus. Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit


Position Detail Information

Working Title: Student Success Coordinator(s)

Position Number: FA336

FLSA: Exempt

Appointment Type: Full Time

Sensitive Position: No

Sensitive Position Statement: A sensitive position requires a fingerprint-based criminal history check.  This is NOT a sensitive position.

Campus Security Authority: Yes

Campus Security Authority Statement: This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel: Yes

Designated Personnel Statement: This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest: No

Statement of Economic Interest Statement: This position does NOT require a Statement of Personal Economic Interest.

Restricted Position: No

Restricted Position Statement: A restricted position would be subject to availability of funding. This is NOT a restricted position.


Posting Detail Information

Posting Number: AP246P

Number of Vacancies: multiple

Posting Date: 07/21/2022

Application Deadline: 08/04/2022

Application Instructions:

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

Review of applications will begin August 4, 2022.

Applications received after August 4, 2022, will be accepted but considered only if needed.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Link to Posting:

EEO Statement:

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement:




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