Student Accounts Disbursements Manager

Job Description:

The Student Accounts Office at the State University of New York College at Oneonta welcomes applications for the full-time Disbursements Manager (Senior Staff Assistant) position. In this critical role, the Disbursement Manager is responsible for the timely and accurate disbursement of Federal Pell Grants, Federal Direct Student Loans, Private education loans, and managing refunds of financial aid credit balances. This role must ensure compliance with Federal Title IV Cash Management rules are strictly maintained. The Disbursements Manager also supports the exceptional customer service culture of SUNY Oneonta by assisting students with their billing, disbursement, and refund questions via email, phone, and in-person. This position reports to the Director of Student Accounts.

The Student Accounts Office serves students and families by providing clear, timely, and accurate billing and account information, assisting with payment options, and processing financial aid and scholarship disbursements and refunds. The office is committed to excellent customer service and works to ensure that students understand their college billing and financial options and responsibilities. To learn more about the College and the Department, please visit https://suny.oneonta.edu / and https://suny.oneonta.edu/office-student-accounts .

Duties include but not limited to:

• Managing and oversight of financial aid disbursement processes and job streams using Ellucian Banner and SUNY SICAS products.
• Primary oversight of student Financial Aid refunds on a daily basis.
• Ongoing, timely reconciliation of disbursements, working with the Financial Aid and Scholarships Office to troubleshoot disbursement errors.
• Ongoing reconciliation of cash to disbursement, working with the Student Loans Service Center, Financial Aid Office, and the Accounting Office as necessary.
• Continuous monitoring of Banner and SICAS processes to ensure accuracy, timeliness, and compliance with Federal Title IV Cash Management regulations, working with Information Technology Services as needed.
• Complex analysis of individual student account activity, especially pertaining to financial aid disbursements, return of financial and funds, and student billing adjustments.
• Providing excellent customer service in assisting students and families with tracking, analysis, and understanding of aid disbursements, credit balances, refunds, and general billing questions.
• Assisting with daily Student Accounts operational functions.
• Fostering a team environment in the Student Accounts Office and collaboration with other campus student service offices.

Requirements:

Required Qualifications:

• Bachelor's degree
• Three years' experience in a high-volume customer service environment
• Strong analytical and problem-solving skills applied in a professional setting
• Demonstrated organizational skills
• One year experience using a comprehensive student or financial information system
• Professional experience with MS Excel

Preferred:

• Experience using Ellucian Banner or other comprehensive student software
• Knowledge and experience using Argos or other data compilation/reporting software
• Experience in reconciling accounts, data sets, or financial reports
• Experience in interpreting and applying policies and procedures to meet federal, state, or local compliance requirements
• Demonstrated ability to successfully communicate and assist customers in understanding complex billing or financial accounts
• Three years' experience using comprehensive student or financial information system
• Experience working with and serving diverse populations

Additional Information:

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 60-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.

The College is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the top 20 picturesque small towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The College's indeed.com rating is 4.5 with one recent review noting that it's the people that make SUNY Oneonta so special.


Application Instructions:

To apply online go to: http://oneonta.interviewexchange.com/candapply.jsp?JOBID=150659 . Please upload a letter of interest, resume, and contact information for three professional references.

For other employment and regional opportunities, please visit our website at: https://suny.oneonta.edu/about-oneonta/employment.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the NYS's Office of Employee Relations at (518) 474-6988 or via email at info@oer.ny.gov.

SUNY Oneonta values a diverse college community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity . Moreover, the College is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply.