Computer Labs IT Supervisor, Office of Information Services, 33918

Hiring Department

The UMKC Support Services department is looking for an IT Supervisor to support and manage campus computer labs. This professional supervisory position is part of a team that oversees 30-40 student workers who provide front-line customer support and basic technical troubleshooting in 10 general and departmental computer labs located on UMKC’s Volker and Hospital Hill campuses. The lab management team is also responsible for maintaining excellent lab environments, inventory tracking and upkeep, and effectively communicating with a broad base of customers in complex and varied situations.

Job Description

Work includes a wide range of responsibility in providing excellent lab experiences:

• Hiring and training student employees
• Scheduling student employees in computer lab sites
• Tracking and maintaining lab supplies
• Monitoring student employee and work performance
• Managing payroll for student employees
• Efficiently communicating useful information to employees and clients through web pages, email and lab signs
• Serving as a technical resource for students, faculty, and staff
• Troubleshooting technical issues to maintain maximum availability for client use
• Assisting with lab upgrades, including workstation and printer installations

Minimum Qualifications

A bachelor's degree or an equivalent combination of education and experience and 2 years of experience from which comparable knowledge and skills can be aquired as necessary. In addition to the minimum requirements, the ideal candidate will demonstrate:

• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to coordinate, train, supervise, and manage the activities of others to accomplish goals
• Familiarity with computing lab equipment such as Windows PCs, Macintosh PCs, flatbed scanners, and laser printers
• Must have strong working knowledge of Microsoft Office suite, expecially Microsoft Excel, Outlook and Teams

Preferred Qualifications

Preferred Qualifications

• Experience managing student employees in a higher education environment
• Familiarity with best practicies regarding interviewing and hiring employees
• Practical knowledge in web editing
• In-depth experience with computing equipment, such as Windows PCs, Macintosh PCs, flatbed scanners, and laser printers
• Experience with workstation troubleshooting and/or repair of Windows PCs

Full Time/Part Time

This is a full-time, benefit eligible (100% FTE), salaried (exempt) position

Salary

$47,476 - $55,000/annual commensurate with experience, education, and internal equity

Shift

Work Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.

Application Deadline

Open until filled, review of applications to begin immediately.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

UMKC Statement on Diversity

Diversity, equity and inclusion are central to the UMKC mission as an urban-serving institution. Kansas City is a particularly diverse city, including African, African American, Asian, German, Irish, Italian, Latino, Mediterranean, Middle Eastern, Native American and Slavic communities. Such ethnic diversity, in addition to our thriving neighborhoods of the Westside, Northeast Kansas City and the Eastside, fosters creativity, connection and innovation, which is showcased across the region. Major attractions such as the Annual Ethnic Enrichment Festival, the Negro Leagues Baseball Museum, the Filipino Cultural Center, the American Jazz Museum, Guadalupe Centers and Mattie Rhodes and Kansas City Irish Fest are a small sample of the many ways our diverse city enriches us.

For the reasons enumerated above, UMKC’s strategic plan prioritizes our commitment to multiculturalism, globalism, diversity and inclusion. The university’s values call upon its faculty, staff, students and community to position themselves as global citizens who seek out, embrace and celebrate the many benefits of diversity. UMKC received the Higher Education Excellence in Diversity (HEED) Award in 2019 in recognition of our continued commitment to equity and inclusion. Such commitment is demonstrated across teaching, service and research. We welcome applicants to share in our commitment to these core values and know that you will quickly understand the beauty of calling Kansas City your home.

Please visit these pages to learn more about UMKC’s engagement in diversity, equity and inclusion .

Roos Advocate for Community Change

The Division of Diversity and Inclusion

Annual Report

Multicultural Student Affairs

Benefit Eligibility

Why UMKC?

We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit our Total Rewards page to learn more.

Also, explore the Total Rewards website to learn more about the rewards package we offer to acknowledge our employees as the university's most important r esource.