Part-Time Communication Center Operator/Dispatch

DePauw University is an Equal Employment Opportunity Employer: Women, members of underrepresented groups, and persons with disabilities are encouraged to apply.

All employees of DePauw University must be vaccinated against COVID-19 or request a religious, medical, or philosophical exemption.

Position will remain open until filled.

Please go to University Profile for more information about DePauw.

POSITION SUMMARY

This position is responsible for providing the University community established Operator/Dispatcher communication services. One part-time position will be scheduled to work Saturday and Sunday 7:00 am-3:00 pm, as well as assisting with covering vacations, holidays, and sick time for current full-time Dispatchers/Operators. The second part-time postition will be scheduled to work Monday-Thursday 9:00 am to 2:00 pm during the academic year, as well as assisting with covering vacations, holidays, and sick time for current full-time Dispatchers/Operators.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Serve as communication coordinator for the DePauw University Police Department and Office of Public Safety.
• Dispatch requests for emergency and related non-emergency services via telephone and radio, to police and security personnel on campus and the Nature Park.
• Maintain various police logs for record keeping, including the department's daily Activity and Complaint logs.
• Greet, accommodate, and serve as a resource to all persons visiting the department
• Serve as after-hours communication for campus and direct calls to the appropriate on-call personnel.
• Serve as resource for persons calling campus.
• Direct or, when appropriate, transfer telephone calls to departments/individuals.
• Provide directory assistance pertaining to DePauw University, including dialing instructions, to the campus community and general public.
• Attempt to answer (or direct to the appropriate department) telephone inquiries regarding DePauw University and Greencastle (i.e., travel directions, facility locations, office locations, event dates/hours, etc.)
• Maintain confidentiality.
• All other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Diversity Oriented - Commitment to valuing a variety of different experiences, encouraging input and collaboration from campus stakeholders, including being mindful of experiences related, but not limited to: age, gender, race, ethnicity, religion, socio-economic status, LGBTQ, and/or job type.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - The trait of being dependable and trustworthy.
• Safety Awareness -- Ability to identify and correct conditions that affect employee safety and uphold safety standards.
• Tactful - Ability to show consideration for and maintain good relations with others.

Education: High School Graduate or General Education Degree (GED) required.

Experience: Two years of dispatch experience preferred. One year of switchboard and telephone services operation experience preferred.

Communication/Language: Basic: Ability to read, listen to and comprehend instructions, short correspondence, and memos. Ability to write and communicate correspondence.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.

Computer Skills

Requires strong data entry skills and willingness to learn/use department related software.

Certificates & Licenses

Must pass criminal background check in order to become qualified to operate IDACS/NCIC.

Other Requirements

Documented training on switchboard systems preferred.