Help Desk Agent

Emporia State University is looking for a highly motivated individual to serve as a Help Desk Agent within the Information Technology (IT) department. Candidates must show an aptitude to solve problems with an approach that puts customer service first. They must demonstrate an enthusiasm for using technology as a tool to enable students, faculty and staff to achieve goals both in the classroom and beyond.

The role of the Help Desk Agent is to provide Level 1 Help Desk Support for all university staff, students and faculty.  Serving as the first point of contact for customers seeking technical assistance, the agent is responsible for assisting customers and providing support related to university computer systems, software, and hardware.  Receives, records, and reconciles customer/end-user technical questions on use and implementation of computer products in a timely and professional manner.

Minimum Requirements:

High school diploma, or equivalent, with 1 or more years of experience in service desk environment Associate degree or bachelor’s degree in relevant field, preferred Industry-standard certifications such as: HDI, PMP, MS certifications, A+, ITIL Foundations preferred  

Preferred Experience:

Experience in Help Desk/Call center environment Experience with training/instruction Experience working in higher education Project management coursework or experience Experience with cloud-based storage systems Experience  with ERP systems a plus  

COMPENSATION:

Hourly Rate: $15.90 - $26.50 Compensation commensurate with experience and training Health Care Benefits Paid Leave Excellent working environment Opportunities for professional development and growth  

For more information regarding this position, including full position description and requirements, please visit emporia.edu/jobs.

Interested individuals meeting position requirements should upload resume, cover letter, and contact information for three professional references.

Apply at: https://bit.ly/3yRtxSX

Review of applicants will continue until the positions are filled. Background check is required.  An AA/EOE institution, Emporia State University encourages women and minorities to apply.

Emporia State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, religion, gender, sex, gender identity, gender expression, marital status, parental status, sexual orientation, genetic information, status as an individual with a disability, status as a protected veteran, or any other factors which cannot be considered by law.