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Advisor - Student Central




Requisition ID:
req3705

Job Title: Advisor - Student Central

Department: EMSS and M&C

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation : $47,341

Schedule: M-F, 8:00am - 5:00pm; Hours may also include working outside of a normal workweek schedule as well as working in multiple College locations as needed to meet workload demands.

Job Description:

Position Summary

The Advisor in Student Central provides student support services related to financial aid for new and returning students. Advisors may also assist with and/or connect students to resources for academic advising, admissions, and registration. Advisors assist students with identifying resources needed to address individual circumstances and potential barriers in enrolling at the College. Advisors work closely with Financial Aid, Enrollment Services Operations, other Student Central staff members, and colleagues across the College to coordinate additional services according to the needs of the students to which they provide assistance.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Adaptability, Valuing Differences, Quality Orientation, Coaching, Resolving Conflict, Communication, Decision Making, Work Standards

ESSENTIAL JOB FUNCTIONS

Student Advising & Support

Explains the application, admission, enrollment, and financial aid processes, including dependency appeals, special circumstances, homelessness, federal loans, private loans, and academic standards. Processes dependency overrides. Share resources available for students relating to dependency needs. Provides information on programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, new student orientation, placement testing, advising, course selection, registration. Guides students through unusual enrollment, including paperwork processing, verifying qualifiers, and approving or denying UEH appeals. Facilitate presentations to students inclusive of FAFSA, HCOP, orientation, high school, and community presentations. Assist students in the Student Central Lab. Provides advising support to students, transients, ESL, and Undecided students. Assists special student populations such as veterans, scholar network, human tariffing victims, homeless students, and domestic violence survivors. Advises students on academic pathway tracks, course selection, prerequisites, and offering remotely, in person, via phone, e-mail, chat or other delivery formats as needed.

Customer Service

Provides direct student and applicant service, counseling students in person and over the phone. Assists business partners from other College departments such as Financial Aid with paperwork and tasks to address student needs. Respond to email inquiries inclusive of SAP, Financial Aid and normal work email account; send emails to students relating to appeal decisions and or follow up on additional items needed to make the decision.

Clerical

Completes and maintains required documentation; Keeps accurate records. Reviews and verifies and, where applicable completes dependency overrides, and special circumstance professional judgments, determines decision for SAP appeals, conducts UEH reviews, and completes other processes. Maintains confidentiality of student files and other sensitive subject matter. Collects and maintains student contact for reporting purposes.

Diversity, Equity & Inclusion

Helps to ensure the College meets its responsibilities in identifying areas of opportunity and systemic concerns while reporting complaints alleging discrimination.

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community

Other Duties and Responsibilities

Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. The employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks and sits for extended periods of time. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts up to 10 pounds. With multiple conference spaces as well as meetings across the campus, employee regularly walks outside to other buildings.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and sites.

Knowledge, Skills and Abilities: Knowledge of: college student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; placement testing and college readiness requirements. Ability to: effectively work with persons of varying cultures and backgrounds; work independently; demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; actively listen and provide empathetic support; demonstrate flexibility; exhibit a pleasant telephone manner; answer routine inquires; maintain confidential and sensitive information; maintain accurate and complete work records; speak effectively to large groups. Skill in : problem solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.

Minimum Qualifications:

Bachelor's Degree in Student Personnel, Counseling, Guidance, or closely related field. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Preferred Qualifications : Three (3) years progressively responsible experience in student advising.

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