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Access Services Evening Supervisor

Employer
Smith College
Location
Massachusetts, United States
Salary
Salary Not Specified
Date posted
Jul 15, 2022


If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu .

Libraries Job Description

Job Summary

As sole staff member on duty at the library’s central location, responsible for all aspects of access services in the evenings, including staffing, circulation services, facilities and security when the Access Services Manager is not present. Working hours during the semester are generally 5:00pm - 1:00am (Sundays through Wednesday) and 2:00pm - 10:00pm on Thursdays. Hours may shift during certain times of the year depending on the hours the Library is open.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Direct Customer Service (60%)
  • Provide direct service at the circulation desk in accordance with service standards.

  • Interpret citations; check library holdings.

  • Check materials in and out.

  • Collect fines and fees.

  • Answer questions and provide information, directions, and referrals.

  • Resolve service problems, issues and questions.

  • Sort and reshelve materials.

  • Monitor equipment; fix minor problems.

  • Maintain effective communications with staff throughout the libraries.

  • Maintain a basic knowledge of related services (e.g., reference, interlibrary loan, acquisitions, cataloging, branches).

  • Contribute effectively to teamwork, communication, problem solving and customer service.

  • Participate in meetings, planning sessions, and committees.

  • Provide back-up assistance for all other circulation functions.

  • Perform related duties as required.

Operations and Supervision (40%)
  • Manage services, operations, facilities and security in Neilson Library during nighttime hours.

  • Train and supervise student workers; address scheduling problems, help develop semester student schedule and ensure adequate staffing.

  • Develop and maintain a thorough knowledge of the libraries’ online circulation system.

  • Develop a thorough knowledge of the physical facility, equipment and collections.

  • Make decisions or take action in situations requiring immediate response.

  • Address policy questions, making exceptions as warranted.

  • Oversee safety and security throughout the building, including closing procedures.

  • Confer with Campus Safety and their students as needed.

  • Keep daytime staff well informed about ongoing issues, problems and concerns.

  • In collaboration with Access Services Librarian, oversee Five College delivery service; coordinate daily processing of incoming and outgoing materials; resolve problems; communicate with Five College libraries.

  • Manage holds and lost/missing/claims returned items; establish schedules and procedures; update library database; regularly clear expired holds; communicate with patrons on related issues.

  • Maintain a working knowledge of/handle tasks for reserves, videos and billing.

  • Coordinate with student workers to complete assigned tasks such as scanning or capturing library items for electronic reserves or physical reserves support.

  • At times you may need to help support branch library locations by providing advice for student workers, have patrons come to Neilson, or send students assistants to those locations when coverage is needed.

Other Functions

Other duties as assigned.

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

Associate's degree or equivalent; 3 years of related experience; or equivalent combination of education and/or experience; supervisory experience preferred

Experience working with individuals from diverse backgrounds.

Skills
  • Excellent interpersonal and communication skills.

  • Accuracy and attention to detail.

  • Problem solving/decision making skills.

  • Ability to organize and prioritize work effectively.

  • Ability to work with people of all backgrounds.

  • Ability to work independently and as part of a team.

  • Experience with standard office software.

Additional Information

For the care and safety of our community, Smith College requires that all employees be vaccinated as a condition of employment and as such, the incumbent will be required to be immunized against COVID-19 on or before their first day of employment. Proof of vaccination status will be required. Individuals may seek medical or religious exemption with HR, but must do so prior to their arrival.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

August 8, 2022

Compensation Grade:

Grade M Non-exempt

Position Type:

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu .

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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