Assistant II - TLED Computer Centers (Hourly)
- Employer
- Austin Community College
- Location
- Texas, United States
- Salary
- Salary Not Specified
- Date posted
- Jul 15, 2022
View more
- Position Type
- Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Academic Affairs, Adult & Continuing Education Programs, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
- Employment Type
- Part Time
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Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.
If you are a current Austin Community College employee, please click this link to apply through your Workday account .
Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
- Reflects the diversity of our community
- Values intellectual curiosity and innovative teaching
- Is attracted by the college mission to promote equitable access to educational opportunities
- Cares about student success and collaborates on strategies to facilitate success for under-represented populations
- Welcomes difference and models respectful interaction with others
- Engages with the community both within and outside of ACC
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.
Job Posting Title:
Assistant II - TLED Computer Centers (Hourly)
Job Description Summary:
To interact with current students in an open computer lab environment by responding to inquiries and technical support questions. Additionally, employees will facilitate the check out of available technology to students, and may lead (or assist with) training sessions for common ACC software and technologies. Employees will serve as stewards to the college in order to help ensure success for all students.
Job Description:
PLEASE SEE BELOW FOR SHIFT HOURS AND LOCATIONS
Cypress Creek (2 openings) 8:00am - 12:30pm or 12:30pm - 5:00pm
Elgin (2 openings) 8:00am - 12:30pm or 12:30pm - 5:00pm
Eastview (1 opening) 8:00am - 12:30pm
Hays (2 openings) 8:00am - 12:30pm or 12:30pm - 5:00pm
Northridge (2 openings) 8:00am - 12:30pm or 12:30pm - 5:00pm
Round Rock (1 opening) 12:30pm - 5:00pm
South Austin (2 openings) 8:00am - 12:30pm or 12:30pm - 5:00pm
San Gabriel (2 openings) 8:00am - 12:30pm or 12:30pm - 5:00pm
Description of Duties and Tasks
- Assists students, faculty, and staff with technical issues in
the Computer Center (students), or other designated student
technical support areas on campus.
- Promptly answers technical questions for students (including,
but not limited to ACCMail, Blackboard, etc) and refers
non-technical questions to the appropriate departments.
- Appropriately identifies and coordinates second level requests
when special access is required to resolve customer
inquiries.
- Adheres to Family Educational Right to Privacy Act (FERPA) and
other federal and state regulations regarding privacy.
- Provides feedback on frequent support requests for training
opportunities.
- Communicates and coordinates with internal departments.
- Will be responsible for checking out technology to students
(computer center) or faculty and staff (media center) including but
not limited to: iPads, calculators, webcams, etc.
- Enters data, maintains files, records, logs, through use of
tracking systems.
- May serve as a technical resource for computer hardware and
software.
- Customer service principles and practices.
- Technical support practices, standards, and protocols in regard
supporting students, faculty, and staff, both in-person and
virtually.
- Computer applications including (but not limited to) Windows,
Mac, Internet browsers, smart phones, tablets, and multimedia
equipment.
- Maintaining an established work schedule.
- Effectively using listening skills.
- Drafting effective written communications.
- Multitasking using phone, chat, and email concurrently and
dealing with high volume of student requests and
interruptions.
- Showing initiative and being able to quickly adapt to
changes.
- Effectively using interpersonal and communications skills
including tact and diplomacy.
- Effectively using organizational and planning skills with
attention to detail and follow-through.
- Establishing and maintaining effective collegewide working
relationships.
- Maintaining confidentiality of work-related information and
materials.
- Demonstrated proficiency using standard office software
applications.
- Use a multi-line hard and/or soft phone.
- Keyboarding skills with emphasis on speed and accuracy.
- Able to navigate multiple operating systems and brows and able
to cross reference across multiple databases and resource
materials.
- Working knowledge of Google Mail
- Working knowledge of Blackboard
- Working knowledge of Microsoft Office and Google Docs
- Working knowledge of tablets (iPads/Android)
- Working knowledge of Microsoft Windows
- Working knowledge of Apple MacOS, iOS and iPadOS
- Bilingual in English/Spanish
- Working knowledge of any or all of the following college
oriented areas: Admissions, Financial Aid, Cashier, Distance
Learning, Registration, Adult Education, and Continuing Education,
Early College Start, and Student Resources.
- Experience with audio-visual technology and multimedia
systems
- Previous customer service experience.
- High School Diploma.
- Associate degree or higher.
- Work is routinely performed in a standard office or similar
environment.
- Subject to standing, walking, sitting, bending, reaching,
kneeling, pushing, and pulling.
- Occasional lifting of objects up to 10 pounds.
- Work safely and follow safety rules. Report unsafe working
conditions and behavior. Take reasonable and prudent actions to
prevent others from engaging in unsafe practices.
Please see hours and locations at the top of this job description.
Pay Rate
$16.60/hour
Number of Openings:
14
Job Posting Close Date:
July 28, 2022
ACC Benefits Overview
Full-time faculty and staffing table employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.
EEO Statement
The Austin Community College District is an Equal Opportunity Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, political affiliation or other protected categories.
Clery Act
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Disclaimer
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
If you are a current Austin Community College employee, please click this link to apply through your Workday account .
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